Fidler & Pepper Lawyers - www.fidler.co.uk

We engaged them for probate service, it took them 2 years to achieve probate and 3 years to communicate with me. Awful company and very disrespectful service considering bereaved family members have been upset by their loss.

Not customer focused at all, never call back or correspond.

Thankfully I am not a customer of F&P but my buyers are, my solicitor, the Estate Agent and my buyers have been trying to get hold of them for over a week now to Exchange, F&P have had the contract and deposit from the buyers for over a week but are still saying they are not in a position to exchange.

If you want a smooth sales process DO NOT use F&P

Hired Fidler to sell my house, after using them for the purchase 12 years ago. A lot has changed. In 2011 the service was cheap but reasonable for the price. My experience in 2024 was horrendous. Unnecessary delays, poor communication, 40% increase in my fee compared to the estimate, and overall a complete lack of any client service philosophy - this culminated with a response from the 'CEO' about my complaint that he “does not deal with complaints”.

Would have happily paid twice the fee for a competent firm with better, quicker service. Will never use Fidler again and strongly discourage anyone attracted by a low fee quote.

My experience with Fiddler and Pepper Solicitors, handling my grandfather's legal matters, was notably unsatisfactory. In our attempt to retrieve his Power of Attorney documents, we were met with a rigid and unyielding attitude. Despite presenting undeniable evidence of my grandfather's mental capacity, their response was cold and lacking in compassion. This experience has left our family distressed and disheartened. For those dealing with sensitive and personal legal issues, I recommend proceeding with caution with this firm. Their approach in our case was devoid of the understanding and flexibility that is crucial in handling delicate family affairs.

I find it necessary to express my profound disappointment and concern regarding my recent dealings with Fidler & Pepper Lawyers.

The consistent delays in response to my inquiries have been nothing short of frustrating. The unacceptably late communication reflects a lack of respect for clients' time and urgency. It is essential for a legal firm to prioritize timely and efficient communication to foster trust and ensure clients are adequately informed.

Furthermore, the repeated procedural errors I experienced cast serious doubts on the competence and attention to detail of my case handlers. These errors have not only wasted valuable time but have also jeopardized the outcome of my case. It is disheartening to witness such a disregard for the basic tenets of professionalism and accuracy within a legal context.

Equally distressing is the subpar level of communication from the firm. Important updates were either not relayed to me in a timely manner or were inadequately explained. This lack of transparency has left me questioning the firm's commitment to keeping clients informed and engaged in their matters.

In addition, the receptionists' obstructive behaviour, which I encountered far too often, was deeply frustrating. Their filibustering tactics and evasive responses only exacerbated my frustration and hindered the progress of my case. Such behaviour reflects poorly on the firm's commitment to client service and professionalism.

In conclusion, my experience with Fidler & Pepper Lawyers has been far from satisfactory. The issues I have outlined - delayed responses, procedural blunders, inadequate communication, and obstructive receptionists - have collectively painted a deeply concerning picture of the firm's operations.

A few words can describe the service that we experienced with Fidler and Pepper which was unprofessional, pathetic and frustrating! The day before we were due to move, we had to call and e-mail a number of times as they would not respond and it was becoming nervous for us whether we were going to move or not. Instead of apologising, they charged us £150 for excessive calls and e-mails. The worst firm I have experienced and I would not encourage anyone to use them!!!!

I am using Fidler and pepper as my solicitors for buying my first house. At the start of using the company they seemed quite promising, quick emails, being quite helpful etc. A few weeks later I cannot get in contact with them easily, they’re sending me exactly the same update text word for word every week (for 2 months now I have the 2 same texts sent a few minutes apart- 1) we have received responses to our enquiries 2) we are still awaiting satisfactory responses). I’m now thinking this is an automated message as it’s exactly the same word for word, and the second text comes in very soon after the first- so unless they checked the enquiries in 2 minutes flat, I doubt it’s legitimate.

I found the only way to talk to the individual leading my case, is threatening to pull out- and even that is more complicated than needed. I’m in contact with the seller so I know for a fact that her estate agent and solicitor have struggled to get in contact with mine. I’m getting more in detailed information about the progress of the sale from texting the seller, than my own solicitors. So what am I even paying for?

The process has been made extremely stressful, I have not found Fidler and pepper helpful whatsoever.

Shoddy communication.

Poor response time.

Refusal to give updates.

Blame colleagues for things not getting done.

Treat customers with contempt.

A group of unprofessional and rude staff.

I’m not a client of this firm and I’m so glad I’m not. I’m in a small chain with this firm at the bottom. They do not speak to anyone, not the estate agent or their own buyers. They are holding everything up and because of their blasé attitude we have been told the developers are now going to re market our house. Rude personnel also.

If you want a smooth conveyance,the personal touch and a stress free experience I wouldn’t advise using this firm. Their business model leaves much to be desired; awful, in fact. Even our estate agents are saying they would advise any of their customers thinking of using them to stay well clear.

Fidler and Pepper are a terrible company. They do not answer my queries and very difficult to get things done. They said draught contracts have been sent to people buying my house 8 days ago. I have been informed this has not happened. I would not use this service again.