Caxton FX Currency Exchange www.caxtonfx.com

..I have been able to get back my funds I also had my doubts, but I persevered and I finally found a firm that actually retrieved your funds without asking for any forms of advance payments. All you have to do this time is just make sure you’ve got proper documentation of how you lost your crypto once that’s done you can send a message to .: +1 (657) 257‑9856‬ on whtsaq for help or contact them through there website AT ( erib.io ) hey would assigned an expert to you right away to help you

Having been a Caxton customer for a long time, I was very happy initially with the service. They had very competitive rates and everything was straight forward and not a single problem. Something changes in recent years and slowly problems have crept in and more often.

The card has become too sensitive and blocks very easily. Its good they take security seriously but to the point you can't use it. When trying resolve issues, they are quite hard to get a hold of or at least hard to get a hold of the right people. If you are in a predicament, they won't call you back under any circumstances so if you are stuck, then you are screwed.

In the end, its ended up losing me money. Furthermore, the customer service used to be great. I recently received one of the worst customer services experiences with the representative becoming aggressive, unsympathetic and accusatory. This was after my third problem with the card whilst on holiday, I was already frustrated, but that was the point I decided to leave this company and stay well away!

Recently discovered that their rates are not as competitive as they used to be and there are much better cards on the market.

Website not clear, the help line is only available between 8am and 7 pm, there is no help outside these hours. There is no customer service, and they are very robotic, just telling you they can't help outside these hours. Very poor considering the card is used many countries, with different time zones

Loaded the card for the first time from the APP downloaded on my phone in GBP (well I thought it was) it automatically chooses AUD when you are loading it and you need to go in and change it to the currency but it is not clear on the APP and I uploaded it in AUD by mistake i changed it straight away but i was charged £39.00. I called the call centre to tell them of my mistake and they were not interested. It was clearly a mistake. And every time you go into load the card it always chooses AUD. I have used other currency cards on holiday and never had any problems or extortionate fees. Will not be using this card in future.

In the past I had been happy with Caxton, and worked well abroad as VISA. Mastercard not so good. i ordered a secondary card but when we thought we had activated it, it ended up creating a new account with anew card. Very difficult to manoeuvre website. We ended up with an new card and account we did not want, and then more confusion. I also randomly got sent an extra card with the wrong account. Poor customer service, poor interpersonal skills and complaints procedures.

Applied for a card, was told it would arrive within 5 days. On the 6th day I rung them, it took over an hour to speak to someone who told me they had a back log and that my card was still being processed. I told them I go on holiday in two days and needed the card. was told this was not a problem. on the day of the holiday I phoned again, still the card had not been sent. asked for a refund, they said no one was there who could authorise a refund and to phone back later. phoned back later, was on hold for over an hour and then was told the person had gone home. so I had to go on holiday with no card and no money. finally got a refund, but they exchanged the money from euros to pounds so I ended up losing over £20. absolutely disgusting customer service!! unhelpful and rude.

Applied for a card, was told it would arrive within 5 days. On the 6th day I rung them, it took over an hour to speak to someone who told me they had a back log and that my card was still being processed. I told them I go on holiday in two days and needed the card. was told this was not a problem. on the day of the holiday I phoned again, still the card had not been sent. asked for a refund, they said no one was there who could authorise a refund and to phone back later. phoned back later, was on hold for over an hour and then was told the person had gone home. so I had to go on holiday with no card and no money. finally got a refund, but they exchanged the money from euros to pounds so I ended up losing over £20. absolutely disgusting customer service!! unhelpful and rude.

I used this card on an inter-railing trip around Europe, where I would predominantly be in Euro countries, except Hungary and the Czech Republic. I was nervous about relying on the card having read such negative reviews, but I can say that the card did not let me down once and I was thoroughly impressed. The Caxton FX app in particular was very helpful, showing all your transactions, exchange rates and allowing you to switch currencies. For example, it allowed me to transfer some euro into Hungarian Forint on my card, meaning the card was good value to use in Hungary as well - I was then able to transfer the remaining forint back into Euro, all using the app in seconds. For the Czech Republic, although it didn't provide crowns, I was still able to withdraw money from ATM's, as they just converted the euro in crowns on the card. Overall - I had no problems with this card and would thoroughly recommend it for those travelling in Europe.

Card loaded with sterling and Canadian Dollars.Keep in mind you should be able to have several currencies on this Master card .

Used it once to with draw cash in Vancouver and low and behold the whole transaction is carried out in sterling...I can only presume the exchange rate fees being billed to me .

Whilst I can understand mistakes do happen and I would have been able to accept that, if this had been dealt with swiftly, I am still waiting for a response to my email 8 days later.!!!!!

Mind you the last time I needed some input from Caxton they took 9 days to reply.

What a shame I was more than happy with the last card but after this experience I will not have the confidence to use it again.Neither will any member of my family ,who all have Caxton cards.

Very unprofessional ,very poor customer service.So it will be a case for the ombudsman ,bit of bother but the last time I took a building society to task I was awarded compensation ,so well worth the effort.

I am afraid swift ,helpful,customer service can either make or break a company ,Caxton do not appear to have grasped this .

AVOID!

We applied on 24. June. They advertise 5 working days (Saturdays included). It is the 8. July now and we still don't have the card. Asked if they could send another card out by special delivery, they want to charge us £15 for their mistakes and lies. Really?!