Marks and Spencer Travel Money

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Have tried in three separate occasions to obtain money app

Technical problems on two and the third gave

A collection point miles away

Despite having confirmed payment in app their customer service still couldn’t help finalise transactions

If using their system have plan b in place

M&S claimed that I could pick up my euros 'today' I paid the £ and drove the 20 miles to the shop in Cardiff. Shop shut. Travelled home, drove back the next day to get the cash. Thanks M&S for your incompetance and causing me to drive 80 miles.I do occasionally shop at M&S, I certainly wont in future, on principle. Staff made aware of the double journey.

I tried to place an order for click and collect travel money last week, at the end of the process I got an error message saying the transaction has not gone through please try again. I tried for a second time and got the same message. I went into M&S Bureau de change in Milton Keynes and was promptly told it's nothing to do with them I need to contact click and collect. I called click and collect whom told me they have no record of any orders and nothing has transacted there end. OK, no problem, a little disgruntled I thought I'd go elsewhere for my travel money. I went to purchase the money elsewhere and was told my card has been declined, odd i think as the money is 100% in my account. I then call my bank whom were extremely helpful, to my utter shock M&S had taken two payments from my account equating to total of £3400! It transpires that whilst an order was never generated by M&S they had still transacted the payments from my account. This money is sitting in an M&S holding account and has been since last Thursday. My bank are unable to raise a dispute due to the monies being in the M&S holding account, a dispute can only be raised once the merchant has completed the transaction (even though the money has been debited from account). I spent 2 hours on the phone to M&S travel Money whom said because there has been no order placed they cannot do anything and I need to wait 3-5 working days for M&S to release my money back to me once the they realise there is no order that matches those transactions. I provided M&S with the date, exact time of said transactions, exact amounts and the authorisation numbers, yet still they are unable to give me my money back! So, to make it clear, they have taken money from me without an order being placed. I'm now incurring charges through my bank because I have had to borrow money to enable me to get my travel money, I have had to take time off work to sort all this out and I'm experience significant financial hardship! Who wouldn't after having that money taken. The money as of today still remains in the M&S holding account and M&S not accepting any responsibility of providing anyway of getting it back. Nice little earner for M&S, keeping peoples money in there holding account earning interest on money that isn't theirs.

After purchasing travel money in a rush, I almost immediately found out that when compared with a competitor, I paid £70 more by going through M&S, which was about 6% of the overall purchase.

I phoned the branch within half an hour of making the purchase to see if they would reverse the transaction, but was told they would only do this at the buy-back rate, despite the transaction being so recent.

Although I acknowledge I should have researched beforehand, I would never have thought the difference would be so extreme.

Produced my paper driving licence to buy £200 worth of Euros, couldn't believe I was refused as they would only accept picture driving licence. No problem getting them at a bureau accepted without ID under £1000, and a better rate too. Know where I will be going in future.

When you buy currency from M&S you have to provice ID Passport/Driving Licence, is you purchase with a debit card, although they say if you get the money out of an ATM then you dont need ID, How ridiculas is this, the post office dont do thism why are M&S so awkward?

I asked and they said it was anti money laundering regs, hogwash, so you can launder money if you use cash, but not if you use a debit card. Hilarious

Excellent service, ordered the currency online and it was delivered the next day as promised even though it was a Saturday. Would definitely use the service again.

Exchange rate is the best we've found every time we've used them to buy dollars for trips to the US. Staff friendly, and always quick to point out that it's better to buy cash with cash. The first time, I went with my debit card, and it was pointed out to me about bank charges and where I could find a free cash machine if I wanted to save on charges (I did!).

We've used this service for buying our spending money for four trips to the US, and will continue to do so as it's hassle free, and the exchange rate has always been the best we've found at the time we need to purchase our money.

Exchange rate was best around at time of buying. Staff were careful to explain that it was best to use cash to save on card advance charges. All together very helpful person on the till.

Found the service and the exchange rate first class. Willing to use again. Advised against card use to save on charges so good operator in the store that we used. Good overall experience.