TTT Moneycorp Foreign Exchange www.moneycorp.com

Having transferred our significant funds out to Canada 8 years ago and transferring back again to U.K with the same individual at Moneycorp. We have to express our gratitude and confidence with the outstanding help from Moneycorps Head of dealing on both occasions. Unfortunately we are asked not to mention names here but you know who you are AJ. We would not hesitate to recommend your thoroughly professional services. Thank you

Do not use their online travel money service. They will take your money then fail to process your order. They're nice enough when you phone them to find out why but then tell you they can't do anything about it because of their 'systems' or it happened because of a communication 'error'.

Made no attempt to resolve the problem and said I could order again later .... as if I would trust them with any further business! I really feel like I've been robbed.

I ordered currency for next day delivery. By 3pm the next day I had heard nothing so I phoned to check the status of the order.

The operator said, sorry but they'd had a problem and wouldn't be able to deliver the money for another 2 days which would be after I'd gone abroad so had to cancel and refund the transaction and go with a last minute and more expensive conversion.

Arranging to deliver money is not exactly a difficult problem, and failing to notify me that they couldn't deliver as promised is inexcusable.

I ordered my currency on a Thursday afternoon it was delivered the next morning, great exchange rate good mixture of notes 10s 20s and 50s, I ill definitely use again thank you

My experience of MoneyCorp was poor. The website is very badly laid out, where it should and could be very simple. Transfers are called 'deals' but there exists another tab called 'transfers', so what do you think anyone interested in transferring anything is going to click? The process itself is unnecessarily complicated involving more than one call to the processing team and conflicting information on how long it takes. I found this inconsistent and unreliable and I took my business elsewhere.

Just tried to purchase £1ks worth of euros online, got to the card verification section from my bank, it looked strange very small compared to usual tried two times putting the correct sequence of numbers in, the second time it asked for a different 3 digits of the password - it should ask you for the same 3 sequence. Withdrew my purchase as I don't trust the site will pay a little more and use Royal Mail

I phone money corp to find out how to transfer money and the person on the phone was very helpful and help me setup my account and when he realise I was not very condifient he told me to ring them and they would assist me once I had log on. When I log on I rang them and they help me through the process in a very helpful and polite manner. They made the process so easy and I would definately use them again. I also check the rate that they gave me using comparison site and it was very close to the best rate

Will never touch them again on principle. Asian chap at the desk airside of terminal 3 clearly has a issues. He just sat there ignoring me and then eventually snatched the money and counted it out. He seemed to have an issue with the fact that I was returning the cash I had purchased earlier and was muttering to himself. He then very aggressively asked me how much money there was. I just took it back and asked him his name. He said, do what you want, I don't care. He then said, stop swearing at me. I replied, I have not sworn at you and this was the truth. He again, aggressively repeated this loudly. I replied, I have not sworn at you, but listen, go .... yourself...

So there it is...

Ordered yesterday and arrived today. No postage charges for over £500 orders and a fantastic exchange rate beating all of the High Street banks and travel agencies near me. I was nervous as it was my first time but I would use this company again. The website was easy to use and with a couple of clicks all was sorted. Your service was impeccable, thank you Moneycorp.

What has happened to Moneycorp. I have used them for years to transfer money to my sons in America. Recently when I have wanted to transfer money, the exchange rates have been significantly lower that their foreign cash purchase price (3 cents for each pound today)