
UKForex Foreign Exchange Services - www.ukforex.co.uk
Accuracy
Comfort of journey
Customer Service
UKForex Foreign Exchange Services - www.ukforex.co.uk

User Reviews
Justice Must Take Place
..I have been able to get back my funds I also had my doubts, but I persevered and I finally found a firm that actually retrieved your funds without asking for any forms of advance payments. All you have to do this time is just make sure you’ve got proper documentation of how you lost your crypto once that’s done you can send a message to .: +1 (657) 257‑9856 on whtsaq for help or contact them through there website AT ( erib.io ) hey would assigned an expert to you right away to help you
Accuracy
Ease of Use
Value For Money
Safer, Regulated By Fca
I use this service to exchange & transfer funds into a foreign (European) bank. Following registration of my details, it's always easy and clear about what to do, and how. Telephone help if needed is friendly and quick. The rates are always excellent, not misleading like others. I receive a confirmation telephone call to verify each transaction. These can arrive from some far-away countries, but always clear, concise and friendly. It's worth remembering that Forex markets close at 16:00 I think.
The most important aspect, for me, is some guarantee of financial safety as I transfer sums which I certainly wouldn't like to lose! This is one of the few companies offering UK Financial Conduct Authority regulation. It's at least something, whilst the others can (and have in the past in UK) take your money and deliver nothing.
Payment is made by bank transfer, and debit cards can be used too. This is quite straightforward provided you pay promptly. They do make the point, unfamiliar to most UK users, that the receiving bank may charge. However UKForex don't. Confirmation of each stage is provided by e-mail.
Highly recommended (if you don't want to risk losing money).
Speed of service
Customer Service
Value For Money
No-fee Claim Contradiction
Ukforex was supposed to pay me directly into my Swiss IBAN account (listed as my beneficiary).There should be no intermediate bank to arrange this payment and charge for it a transfer fee (14 CHF).
Ukforex stipulates that depending on routing an intermediate bank could charge a fee for the transfer and that Ukforex isn't responsible for such fees regardless the amount. And if a fee was charged I ought to discuss this at my end. I did just that because it sounds like some mystery bank that can re-route direct IBAN payments.
The reality is as follows and I clarified it with my Swiss bank:
Ukforex DOES HAVE A SWISS BANK ACCOUNT with a Swiss bank (happens to be Credit Swiss)
which then will pay into my Swiss bank account. That's the only way it works.
So for Ukforex to claim ignorance and mention a possible charge by some intermediary bank rings hollow. Credit Swiss is of course not Ukforex but that doesn't make Credit Swiss a possible intermediate bank to carry out the transfer since Ukforex has an account with them. The other thing is that online IBAN payments in Switzerland do not charge the payer (Ukforex in this case) a fee. Particularly account holders with large amounts on their account. I never pay a fee for transferring money to another Swiss account. Why should Ukforex?
The above should say that neither the payer nor the payee pays for online IBAN CHF transfers. This was my posting before I registered so I'm correcting - sorry - my own posting.
Speed of service
Customer Service
Value For Money
After A Lot Of Research........
My wife and I spent quite q while trying to find the best way to send money from the u.s to the u.k. Banks won't help you beyond trying to get you to take their wire transfer fees - it doesn't benefit them to do any more then that. With UKForex, direct debit option it basically cuts out all the fees that a bank in the u.s would normally charge you. This is by far the best option! - and.....you get the best rate! We've been using them for a year now. Very happy!
Speed of service
Customer Service
Value For Money
Superfast Reliable Money Transfer
After Brexit I have decided to transfer my savings to another country. UKForex is simple to use and their market spreads are really tight. But the biggest surprise was the transfer timeframe. I have received the whole amount in just 15 hours! Incredible. Highly recommendable agent!
Thanks for the great review! We're here 24/7 to help you protect your money anytime!
Speed of service
Customer Service
Value For Money
Appalling Service
I have had a UK Forex account for several years and have made regular transactions abroad to a variety of beneficiaries. Until 2 weeks ago. When I tried to transfer funds (180GBP) for a hotel booking. UK Forex compliance had a problem because the receiving bank account was in the personal name of the owner and not in the name of the hotel - it's small family owned and run hotel, its not Ritz Carlton. After 10 days of submitting documentary evidence (some of it twice) UK Forex have decided that the payment is suspicious and won't transact it.
To make matters worse, my online account is still frozen because of this compliance failure and I can't use the online platform and I can now only transact deals over the phone and only make payments to account abroad in my own name. However UK Forex have failed me on that matter too. Today, UK referendum day, I cannot be put through to a dealer on the phone to make a trade because they are 'busy'.
I've used my bank to make my deals today, without any problems. It says a lot about UK Forex service when a bank is more helpful........
Hi,
We operate in a highly regulated environment which as you’ve recently experienced means compliance and due-diligence checks when necessary. Whenever our customers transfer money to individuals in high-risk countries, we’re obliged to request supporting documents to protect them from fraud.
We want to stress that we are looking forward to helping you with more personal transfers. We’re aware that you may require a corporate account to support your business needs going forward too. Let us know if you require any more assistance with his.
Regards, UKForex
Speed of service
Customer Service
Value For Money
Top Exchange Rates And Super Fast Service
I have been using another money transfer service, but following an email from Martin Lewis Moneysaving I decided to investigate other options as the rate quoted was not too good. The UKforex rate was a lot better and I discovered there is no charge for sending smaller amounts. The beauty of this is that money can arrive the same day, which in my case it did. This is great if money is needed urgently. I usually send about £500 at Christmas for gifts and I had been paying £9 every time, free with UKForex. The only thing which could be improved is if I want to send a specific amount in foreign currency, however this option may be available and I haven't found it yet. Absolutely brilliant!
Hi Nicholsoi, thanks for a stellar review! We're really glad you started using UKForex. If you want to send a specific amount in the foreign currency, you just need to adjust the numbers in the "Get the Quote" section. Drop us a line with your username if you want one of our Customer Service reps to give you a quick call to explain it.
Poor Information
I have just been informed today, 11 days after setting up a money transfer to South Africa, that you cannot take funds from a business account. The recipient had already paid out this money and therefore needed us to pay him as soon as possible. We now discover we cannot do this and therefore the deal is likely to break down.
When I initially spoke to one of your representatives I explained exactly what the money was for and that it was a business transaction. At no time was any mention made of not being able to use a business account for what was a business transaction.
I see it states on your website that you provide online payments for business clients - how so, if they cannot use business accounts to pay?
I will not be using UKForex again and will not recommended you to any of my business associates either.
C. Bruce
Hello, thanks for your feedback. We are sorry that you feel that one of our customer service representatives gave you the wrong information. This issue occurred as you had registered with a personal account and due to our regulations you would need a corporate account to make deals from business account. We would be happy to set up a corporate account to assist you with your future business needs. Once again our apologies for the inconvenience caused. Kind Regards, Sylvia
Speed of service
Customer Service
Value For Money
Frustrating Experience And Lack Of Predictability
While I have no reason to question their integrity, my experience with UK Forex has been very frustrating. Perhaps due to the fact I needed to transfer funds from my UK account in GBP to a foreign account in an 'exotic currency', the transaction involved 3 different banks: UK Forex's bank in the UK, the beneficiary's foreign bank, and a rather mysterious 'intermediary bank' which I wasn't told much about apart from the fact it was an 'intermediary'. Problems started when it took several attempts for the transaction to go through, my funds being stuck somewhere in the financial aether for two weeks before reaching the beneficiary. This may have been due to an incorrect format on the beneficiary's account details, although the exact cause of the issue was never clarified, making any prospect of further transfers something of a hit and miss operation.
To compound this, an unexplained 4% commission was taken by the intermediary bank, and I've now been waiting several weeks for UK Forex to provide an update on the intermediary's fees and commission levels, so that future transfers could be made predictable.
As it stands, and despite UK Forex amiable offer to waive their own 9 GBP fee on the next few transfers, transferring money in that manner feels akin to playing russian roulette, and I will avoid doing this until full clarity on these issues has been provided.
Hi, please accept our apologies for all the trouble you've gone through. We have now managed to contact you and explain the situation in detail. We hope to help you with more money transfers in the future.
Speed of service
Customer Service
Value For Money
Excellent Money Transfer Service
This company are excellent. I sent money to my daughter in Canada yesterday and the money was in her account by late afternoon our time. I felt really confident that they would handle my account professionally, swiftly and securely. The best customer Service Thank you UKForex I will definitely be using you again in the future.
Thanks for your kind review! We're really glad we were able to help you support your daughter in Canada.
Q&A
I am looking for a reliable Forex broker, for CFD trading, with fixed low spreads or low widening of spreads on spikes. Can anyone help?
Do they only deal with bank transfers? I would like £1000 Aus dollars in currency.