Acorn Insurance - www.acorninsure.co.uk

Awful customer service, would never ever use again. Nothing but problems and can't get through to speak to anyone

Incredibly poor customer service and callback facility doesn’t work.

At every stage, the company’s admin has failed, commitments to call me back have been met, there’s no supervisor to speak with and you can’t speak to the complaints team.

They cancelled my insurance because of their admin mistake and as they won’t speak with me, I now have to pursue this with the Ombusman to simply get a response.

Be aware apart from the frustration this company will cause you, their poor admin and service will cost you money.

They even don’t reply to solve the issues sometimes

collected car for glass repair after an attempted lifting - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated

Went through comparison site for my car insurance Acorn come up cheapest not by a lot but thought oh well it's cheapest so Went with it, what a fool I was anyway paid £260 deposit followed by £124 per month in 11 installments. I uploaded my driving licence and proof of 2yrs no claims via there chappy portal system online, anyway I got email back saying thank you for uploading docs and left it at that. 1 week later out of blue I gets an email saying thank you for updating your policy and we have made changes to your account???? With an additional £266.00 to be added????? So I contacted them straight away to be told quite abruptly that yes they have added an additional £266 to my annual premium due to not receiving proof of my ncd?? I argued that I had and said I had sent it but naaaa old chip on his shoulder wasn't having none of it so told me to upload again?? I went on portal and because I had already uploaded my docs there wasn't an option to do this so called back where I was given a unmanned email address which straight away I sent proof again!! I called then within 1hr to be told na sorry nothing?? Now I'm starting to lose it as I've sent it all off so sent it again now 2nd email?? Again called them 1hr later to be told yes we have received an email from you however the proof needs to be sent in a PDF Format???? Now I'm really starting to lose it so I calls my old insurance company who find it quite bizarre but agreed to resend it to me in PDF Format! Which I received then forwarded it straight away again to Acorn. Again I calls them 1hr later then to be told yes received it just hold the line for 2mins?? 29mins later she comes back to me and guess what? I've had word with my manager and sorry we can't accept this due to no issue date on the proof?????? Wtaf???? So now I gotta get back in touch again with previous company to ask them to send proof like a letter?? Its bloody pathetic if you ask me but these lot are an absolute sham nitemare so please avoid and go with someone else

Do not use!!!!!!!

Terrible company to deal with, my first experience with commercial insurance and let down greatly by Acorn. I used a comparison site and did not realise that I could not use my ncb on the van. After 10 days of calling several times and providing various proof of ncb only to be told each time “no that’s not quite the right format” I eventually got a member of there team that said “no sorry you can’t do that! And now it’s to late to cancel your policy without paying £200 for the privilege- now there complaints department after 7 weeks say as a gesture of goodwill you can cancel for £100!!! £421 added to my annual premium- please go elsewhere where they don’t trick you when you are trying to start a business

Do not use this company!

Acorn Insurance take your money and when they owe you refunds they refuse to pay it just because they want the money, they do not even keep to their terms and conditions that are set when you read them.

They seem to be a law into themselves because due to not giving my partner the refund they owe him it has now resulted in my family struggling to pay for food, rent and the bills, and I have a newborn and a 3 year old to feed which I cannot do. This company just takes your money and fills your life with more problems so just on the safe side do not go with these people they aren’t a trusted company what so ever.

DO NOT GO NEAR THIS COMPANY!!! YOU’VE BEEN WARNED!!!

Cancelled my insurance as I did not respond to a posted letter in 7 days when I was in fact far away from home caring for a friend with a brain injury and her 5 kids.

Took my deposit and will not pay it back leaving me stranded with no insurance very far from home in a rural community. No money to buy new insurance and unable to provide proper much needed care to a family in a very desperate situation!

I was promised a bacs payment of £80ish (a fraction of the £179 deposit I paid) within the hour. Days later and multiple phone and Web chats later only to be shoved from pillar to posst and told various different time frames of pending payment. 1hr, 24hrs, 2-5 days, and then finally 3-10 days. All the while I'm stranded unable to secure new insurance or get home to my own children.

Absolutely no care or empathy for the desperate situation this company have left us in. No problems in taking my £179 cash upfront though, only to be cancelled 7 days later for non corporation by not answering a posted letter!

Are you joking! It's 2022 have you never heard of email or a telephone What's next, correspondence by smoke signals? A handy fleet of carrier pigeons? I'd honestly have had a better chance of answering their queries that way for goodness sakes!

Be warned if you take insurance from acorn be sure your are not staying far from home for any more than 7days and possibly brush up on your morse code just incase they use another outdated method of communication!

This company is clearly here to trick you out of your hard earned cash. Sign up at your own peril. Read the reviews a plenty and don't be as daft as I was!

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting

Do not go near this company, they say that they are a insurance company !! They aren't ! They are brokers. Anything you need from them if you have a policy with them they will charge you and they will make sure to blame it on the real company heavens and the "system". I am a customer that has 2 more month of the policy and i am just sick of paying them always money for no real reason. They haven't done anything other then just take my money. If i had enough money i wont go to court.