Kwik Fit Car Insurance

Kwik Fit Car Insurance

User reviews
4.0

Customer Service

1.8

Speed of response

4.1

Value For Money

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Kwik Fit Car Insurance

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Kwik Fit Car Insurance
4.03 6,632 user reviews
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424%
36%
23%
113%
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4.0

Customer Service

1.8

Speed of response

4.1

Value For Money

User Reviews

Ianrjwilkinson
1

Customer Service

1

Value For Money

Avoid Avoid Avoid

Avoid these like the plague. They have just informed me they cancelled my insurance on the 6th April (45+ days later and 2 payments later) due to a non payment even though I have paid every month. A computer glitch in February meant they come for my monthly dd 3 times and the bank recalled them all on their advice. The direct debit then got taken 10 days later and then they never came for the march dd so I paid on card and got told they would straighten everything with the accounts team and to ignore any other letters about this matter. Then I get a letter saying my insurance was cancelled. Phoned up and they said they will listen to the calls today (Saturday) and if I sent an email with my bank statement on showing the payments they could look at that and get the policy reinstated. Had a voicemail today saying there was no manager in so no calls can be listened to. Rang up half hour later to generally speak to a manager and there was one. Got told by the advisor originally dealing with it that the turned up 10 minutes after the voice mail. Then got told that the manager couldn't access the emails or listen to the voice calls the admin team need to do it. So they wasted my time in ringing back today (Saturday). Asked to speak to a manager and got told she won't speak to me. Asked to speak to a team leader or senior and there was only skeleton staff in and only the manager in. Asked to speak to the complaints department and they said they can't transfer me there. Asked for a manager ring back and got told there was no point over the insurance matter as nothing can be sorted until Monday. Asked to speak to the manager to complain about the service and got told she won't speak to me cos it can't be dealt with until Monday. I said this was a complaint about service not the insurance policy and he found a senior member that had suddenly morphed from somewhere.

Avoid these at all costs. Even worse than the kwik fit garages that tried telling me I needed new brakes at £300 to pass an m o t when I had them replaced 2 weeks before the mot.

Whole company are jokers

Guest
1

Customer Service

1

Value For Money

Do Not Use This Company They Are A Nightmare .

Do not use this company they are a nightmare .

Ferrers6
1

Customer Service

1

Value For Money

Auto Renewal Warning

Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could be a further3 to 5 days. That will be 15 days from when the money was deducted from my account. Mistakes sometimes happen but how a company reacts to a problem or complaint truely defines them. Kwik Fit are unfit. Heaven only knows what they would be like if you had an accident.

2
Appalledexcustomer1068

Read this then.

I have already posted this elsewhere.

Be aware of auto renew policies on home insurance.

kwik fit will charge you £30 administration fee if you do not cancel your policy within 5 days prior to your auto renewal date.

This is not clearly stated on the policy renewal top sheet but obviously tucked away in the terms and conditions.

I'm sure this has caught out many people and in my mind and probably others this is scam.

This does not work exactly the same with motor insurance policies where there is a central data base and they can automatically check to see if you have renewed and will refund you without any charges.

I spoke to one of their managers who was totally unapologetic and refused to back down, even as a one off good will gesture. He made a point of saying he always reads the T&C's.

From that comment I realised he was unnegotiable and he needs to get a life.

I stated it should be printed clearly in bold on page one to make customers aware.

This is a terrible practice and a company that clearly does not have your interests in mind.

Kwitfit need to try and look after their customers!

Even the Banks can have more heart sometimes.

As I am employer of 18 staff I will be not recommending kwikfits services to others.

They will never get another penny from us.

I doubt kwik fit are even phased about it.

They should stick to fitting tire caps and nothing else too brain taxing.

Appalledexcustomer1068

I had the same problem

Kwit fit up more like

appalling company

bad attitude

Guest
1

Customer Service

1

Value For Money

Absolutely Useless

A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole.

Guest
1

Customer Service

1

Value For Money

Ripoff

The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds

Guest
1

Customer Service

1

Value For Money

Received No Reminder Or Any Documents For My Car Insurance

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman

Guest
2

Customer Service

2

Value For Money

Still Trying To Charge Me, Policy Cancelled Months Ago

Hard to get through to right dept. Price double last year, keep trying to charge me although cancelled

Guest
3

Customer Service

3

Value For Money

Useless Customer Service.

I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at 6.15 pm and was kept on the phone for 15 mins listening to the weather and news.The Jan payment will be made on Wednesday 8/2/17.

Guest
1

Customer Service

1

Value For Money

Very Hard To Stop Insurance After A Year

Very little help when stopping insurance after the year phoning problems not clear on the internet.

I do not want to continue my insurance with this company from the 01/02/2017

Omid-uk
1

Customer Service

1

Value For Money

The Most Unorganised Insurence Ever

Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing)

Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved

Thanks

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Q&A

GRAHAMG6HHH

I am going to get a second car next week, can I insure it a long side my existing one that I have insured with you, as the only driver?It is a Mitsubishi Space Star Mirage DI-D 1870 CC  2003

My car insured with you is a Micra 1.3 auto 1999

snowdrop121

How good is Kwik assist recovery insurance compared to AXA?

RodgerY

Fortunately I haven't had to use the breakdown service so I'm sorry but I can't answer you question.

TimothyC1978

I am looking to get insurance through Kwik Fit as they are the cheapest but I do not have the best credit rating. Does this matter?

brype19

no idea but customer service is worst in the world try one of the comparison web sights but avoid Kwik fit insurance

suzkw78

I've just purchased car insurance online. How long does it take to receive insurance docs via email? It's been 10 hours and still no sign?

lanciagirl

I got mine within 2 hours

Clairenicholson

I purchased insurance for my car last night and my MOT is due any day, so I thought great a free MOT with the policy. How so I book this? It says online, but they are trying to charge me £30. Any number I ring is either unhelpful or rings with no answer! Has anyone else experienced this?

seangooding

You have a cooling off period so I would recommend cancelling this policy and use somebody else to insure you these people are damn right rude and useless to be polite and very expensive in the long run.. use someone like fresh start they used the same broker and we're 100s cheaper

nellie999

How long can Kwik Fit hold a quote for car insurance?

Blessy

Usually around 30 days

IMRICHLAKATOS

Yesterday I did my insurance and I had a problem with police, that my insurance isn't active and it's not working. I am still not in system and I have already paid for it.

I don't know what has happened. Has anyone else had a problem?

lanciagirl

not had this problem.

anitafurnell

Am i covered to drive my car 2 weeks after an operation on my insurance

pamelahodger

IN MY OPINION YOU ARE SUPPOSED TO BE COVERED BUT IT IS UNLIKELY YOU WOULD BE ABLE TO CLAIM FOLLOWING AN ACCIDENT AS HOSPITALS USUALLY SAY YOU SHOULD NOT DRIVE FOR SIX WEEKS AFTER AN OPERATION I HAVE HAD MANY TYPES OF INSURANCE OVER THE YEARS AND HAVE NOT PAID UP AS THEY ARE FRAUGHT WITH DISHONESTY AND CCORRUPTION

chalupy104

What is the fee for car changing?

ErnestBellman

what do you charge to cover an American make truck?

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