IMAN Australian Health Plans - www.austhealth.com

Terrible. On the day of my operation my claim was denied since I have occasionally had pain in my shoulder previously. Of course, if I had had a doctor tell me I needed an operation then, I would have. But I was told to just forget about it. The woman at Prince of Wales Hospital who told me this was a total witch as well. I will never go there again.

I had a policy with iman as I was on 457 visa and I had visited the emergency dept of the hospital as advised by a GP DUE TO a pain and when later went to iman for claiming they needed a number of documents and even after submitting the required documents they never came back to me telling anything and when I call them they said the claim was not accepted and rejected when asked they said it may be a cause of pre- existing case but couldn't give any details while hospital discharge letter clearly mentioned that it was not the case , and when questioned about their decision they said they need some more documents to reassess for their clinical team but didn't give exact details wat document they need and it showed their intent that they don't want to pay thaw claim and just wanted to reject the claim giving any reason and the whole process is going on for more that six months and still they want to run in circles to get more documents , as a customer I feel cheAted by this company and they even now say they wanted to help me bout need more documents.even when there is full details of treatment they say that their clinical team couldn't exactly assess which may be because of incompetency of their clinical staffs but we had to suffer for more and more documents.... 6 months round and round and still continuing. Worst experience ever

Before coming to Australia I found I had to get health insurance for my 457 visa. I compared all the main players and by far found the IMAN had the cheapest cover that met the requirements.

I have now been with them for 6 months and had to make a claim (after a mishap) and have been very happy with the response times and amount I got back from the incident. I have spoken to two co-workers (also on the 457 visa) and they are also delighted with the quality of service provided.

I would recommend them to anyone that needs to get covered for their visa but doesn't want to pay too much for this service.

Well as I am in Australia on a 400 series visa and as a condition of my visa was to obtain private health insurance. So i looked around and found IMAN who would cover me, so i got cover(Couple Cover) for myself and my husband (n.z citizen)I applied online with all mine and my husbands details and the application was accepted Executive top cover $7900 a year. We agreed to pay the cover every 3 months $1950. We signed up in june 2012 so first payment went out on 28/06/2012, i phoned the company numerous times asking questions and nothing was found to be wrong with my cover, so next payment went out on 28/09/2012 for $1950.

We still have not used the health insurance yet, so on friday i phoned up asking what is the difference between their top and executive top cover for a couple and was then told because my husband is a N.Z Citizen they wont be able to cover him??? I was shocked to say the least and that is where all the trouble started i have spoken to numerous phone operators at the company and they all seem to have diffrent answers, the last person told me its fine as they do cover N.Z citizens, but then they put me on hold and came back and said uuummm... sorry we actually dont, this has never happend before. So now i am $3900 out of pocket, my husband has been removed from the health policy, i have been downgraded to a single member and they still want me to pay $3900 for a whole new cover?

I spoke to a team leader on friday and he says they will try and investigate and will call me back, hopefully i can just my money back or the money i have already paid maybe they could transfer it to the new policy thus meaning the new single policy will be paid in full?

I don not know but hopefully i will be able to sort this out

Getting health insurance to meet the Australian working visa (457 visa) is compulsory and I found IMAN to have the lowest price. To my surprise the features of the product were also good and it was easy to claim whilst in Australia. I would recommend it to any of my fiends looking to come to Australia in the coming future to work.