Barclays Home Insurance www.barclays.co.uk

My wife and I are in downstairs flat and noticed water flowing down bathroom wall from behind the tiles. Spoke to upstairs neighbour who quickly checked and said not them. Tried to find problem and then noticed kitchen cupboards all mouldy and water coming from back and as this is wall that divides kitchen and bathroom knew there was a link. Rang insurer who sent out a representative who advised definitely upstairs problem. Spoke again to neighbour who contacted their insurer who sent out plumber who confirmed they had overflow problem. They got New piping and everything sorted. We had damaged walls both bathroom and kitchen bathroom carpet ruined and damaged kitchen including cupboards. Day after plumber for neighbour Barclays home insurance sent representative from Sedgwick who came to assess situation. First words he said before coming in were 'we aren't paying '. My wife said don't you want to look at the damage and he advised he could but no payment would be made they will make sure other insurers are instructed not to pay. Was not impressed and he left approx 15 minutes later. Got call 1 hour later from same representative to say he was confirming nothing would be paid and he hung up. We are left to sort ourselves and got no help at all and very bad service from beginning. Definitely not renewing policy when due.

Had a leaking joint under the bathroom sink and leaked onto the living room ceiling, causing damage to a section of the ceiling. contact Barclays Home insurance , explain what the problems was and was told that I can submit a claim. Sedgwick was assigned to carry out the assessment. The assessment was totally wrong. I was not at home to explain and answered any question. He was in and out within 30.00mins. The claim was repudiated without any conversation. This company was un-professional in their approach.

Thank you Barclays Home Insurance for nothing. Will not be renewing my insurance with this company.

On 1st March I needed to claim due to a leak that had caused wet rot and full damage to our bathroom.

The staff at the Perth Office were very informative, understanding and professional ( the worst weather in Perth today) . A cash settlement was agreed and made at the point of this telephone call which I am more than pleased with.

Many many thanks to the wonderful staff.

NEEDED MY PHONE FOR WORK THEYVE SENT BACK WHAT WAS SUPPOSED TO BE A BRAND NEW PHONE REPLACEMENT. SET IT UP AND THE SCREEN IS COMPLETELY BLACK! FUMING ISNT THE WORD. DO NOT GET THIS COVER WITH BARCLAYS!!!!!!!

I AM 77 YEARS YOUNG AND HAVE HAD BARCLAYS CONTENT INSURANCE FOR OVER 20 YEARS I HAVE NEVER MAKE A CLAIM. WHEN I WENT TO MAKE A CLAIM FOR A NEW COOKER THEY SAID AS THE COOKER IS 12 YEARS OLD I CAN NOT CLAIM WHEN I WENT TO CANCEL THEY WOULD CHARGE ME £35 TO CANCEL THE POLICY. SO THANKS FOR NOTHING

Absolutely disgusted at the renewal quote and home and contents price I have been paying for years from them. £800 a year just looked to renew with Churchill and with a better level of cover 25% of the cost. Even Mr Turpin wore a mask.I have been loyal to Barclays, not any longer absolutely disgusted that they do not have their customers interests at heart very very angry to be honest as I had not been paying attention.Fool me once fool you fool me twice fool me and I am not your fool any longer I am pulling my accounts!

Been a customer for 15 years, never claimed . Had water coming in kitchen had to wait 1 week for their roofer . I've had job done and cancelled insurance . I find this company a disgrace . Customer service needs sacking and revamp . Rant over so bad .

I suppose it's bad to think that i excpected to not have such an easy time with my claim. However in the last 3 years i have lost some very expensive In ear monitors costing £900 replaced on my contents insurance and my mobile replaced on the tech pack. Both times were so quick, call staff where helpful and fantastic. And i got my phone back in 2 days. it was totally smashed (s7 Edge so tricky screen to fix) and they did it fantastically. Repair centre definitely deserves a shout out.

Very happy customer of 12 years

Went through quote process for contents insurance with Barclays today and after a long list of questions it was declined? No reason why no link to suggest where to get further information from which all seemed very odd. Then went on to another providers site and was offered contents insurance straight away. Feel its pretty shoddy to not even offer a reason or explanation why they refused. Pretty poor service really.

I had a burglary on 13 Feb 2016,my wife's jewellery and approx £1500 were stolen. I had my content insurance with Barclays. I put my claim in the very next day and was expecting to go through another daunting experience after my burglary.

However, I was so pleased to see the whole process proceed so smoothly and quickly that to not leave a review would have been an injustice to Barclays Home Insurance.

The total time consumed in settling the claim over the phone was less then an hour and half.

On 12th of March, 2016, 28 days later my whole claim was settled to my complete satisfaction. I was only covered for £500 cash at home, which was sent to me in 3 days. I should not have had that much cash at home anyway, my fault. Was very pleased with the whole process.

Though very upset with the invasion of my privacy, but the ease with which the claim was settled offsetted my anger to a certain extent.

Thank you Barclays, Definitely recommend Barclays for Home Insurance.