More Than Home Insurance

Once my contract had ended they constantly spammed me about a policy I did not have. When I asked them why, they could not be bothered to reply. They obviously do not care about customers or former customers. Be very cautious.

Despite cancelling my policy two months ago after moving home, More Than still taking the direct debit for the old property (two months and counting!). Their explanation - bad weather in Bangalore - bit of a backlog. Just to cancel a direct debit?! Surely unacceptable/illegal?

Seems to be general disorganisation. An online account doesn't offer any services to amend, download policy etc.

Unable to provide written proof of insurance when requested for my solicitor.

Thanks to CET, I have been living with 4 massive holes in my kitchen floor for 2 months now, work was started to look for underground leak. I've had low water pressure -which often turns freezing -for months due to the leak, but CET have no urgency to help locate and repair it even when I broke down on the phone. Constantly told they'll call me back with a repair date (which they don't) and when I finally do get a date they cancel last minute - done that twice! I'm so angry and upset with their treatment... I'm still waiting! Anglian Water have sent me a sympathy bouquet of flowers because of it all and are shocked at CETs appalling service too. AVOID!

Have a water leak in the toilet basin since 30th December after calling several times finally got through and told a plumber would be out between 8am and 4pm surprise surprise nobody showed. Water continues to leak out and nobody is answering the phones as per usual. Having spent all last night trying to soak up any water flowing out and waiting all day for so.eone to turn up. CETs response has been poor quoting company policy about 24 hours response time it's in the t&c's. You have 2 hours left of your precious 24 hours after that I will be contacting my solicitors.

this company have the worst customer service I have ever had to deal with

its not isolated as I have been bounced through 5 different teams (team 27 being the worst) but all being at a level of incompotance I have never seen before

They have no idea what the policy allows

they lie about anything and everything

If you want hassle free insurance then this company is not what you want

Trust me and all the other reviewers here

you will regret ever giving these pirates your business

I have the data requests of all calls

I have all the emails

These prove how much you have tried to deceive me and stall

I even left a review on another platform on Easter weekend

response in 2 hours

Now 5 days later after my response to the response via the email.

Nothing

just goes to show what is the priorities of this company

It's not the customer it's their reputation

Well news for you more than

there is a Hugh group of us that you have wronged

we are not going to stop outing you

and the dedicated website is being worked on as we speak

when this goes live and we share it

viral will be the outcome

you see us who stand up for our rights have many followers

the power of unity is coming to a Web page soon

It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service! Stay away from the company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare

£50 to cancel a policy and almost impossible to hear what the customer service guy was saying due to the shouting and streaking in the background.

Either working from home or very noisy office but with way very very unprofessional

An increase of 21% on Buildings & Contents cover is unjustifiable! Have remained with More Than for convenience sake only, for now! Future renewals may be a very different outcome if More Than continue along these lines!

Disgraceful service despite Morethan and their agents BV Solutions agreement to water damage claim to the kitchen and bathroom 20 August 2020 and quote sent to BV Solutionsup to this day 31 January 2021 still having to fight through financial ombudsman to have the work done left without bathroom facilities despite mails and phone calls avoid at all costs

I have just found that there is a blocked drain at my home, the main outlet to the public sewer, with raw sewage gathering in the garden. The local water board were very helpful and tried to clear it at no charge but, because the blockage is on my property, could do no more. I was not too concerned because I had a MORE TH>N (part of RSA) Home Insurance policy, for both contents and buildings cover, and also including something called Home Emergency Assistance. The wording of the policy describing what is covered by Home Emergency Assistance left me in no doubt that this situation would be covered and I confidently called MORE TH>N.

I was then told by MORE TH>N that this situation would not be covered, the reasons being that there was no damage to the inside of the property and no risk to health and safety etc. Given that the nature of the blockage is that all the drains in and around the house appear to be backed up with gurgling noises are coming from the downstairs sink drains and toilet, it sounds to me as if it is highly likely that sewage will start to come into the house through these. Yet, I was told, this is not considered an emergency! It was suggested that if something changes and damage results that I call back! Essentially, I was on my own. How is that for customer care?

On the basis that this situation is not covered, I feel that I have been misled into buying this insurance policy.

I have just looked at some of the other reviews of this company. I wish I had looked before taking out the policy! Be warned. This is not a company I would ever do business with again.

I have awarded 1 star because it wasn't possible to give no stars....but that is what they truly deserve.