Atlas Travel Insurance

Just tried to renew my travel insurance with Atlas as realised haven't had a reminder from them ! Now I know why! My problem is I have been with them for years so don't know who to use now!

I have an annual travel insurance with Atlas till May 2018. I have been trying to get a quote for my renewal. However I have just found out that they dissolved in August 2017 which we did not know about. I went on holiday in November and December 2017 unaware I was travelling without insurance. Luckily they were trouble free and no claims needed to be made.

The least they could have done was inform customers.

Checked Companies House register on gov.uk website. They were dissolved on 15th AUgust 2017. I will now be checking with the FInancial Services Authority to find out what happens when an insurance company goes bust and whether the annual travel policy I bought in May is now null and void.

I would recommend anyone else with an annual policy checks before travelling again.

After using this company for years i thought they were reliable, i have been trying to amend my policy for 2 weeks, rung 100's times no answer, mailbox full so cant leave voice mail, sent loads of emails no reply, requested call backs- no one responds, absolutely discusting COMPANY

I tried to phone customer services to put a claim but only get prerecorded message and ask to go to website to down load the claim form. But website is not responding neighter.

It appears that I have been taken in by this company.

After receiving news that you are unable to go on holiday & your life is turned upside down due to necessary treatment, you certainly do not need the additional stress Atlas Direct put on to us.

It was obvious from GP & Consultant reports that my condition was not known at the time of booking / taking out insurance.

Despite this Atlas made life very difficult & continued to ask for information for months on end. Obviously hoping we wouldn't be able to provide such details.

Used this company for a number of years & they were fine taking our money. When needed they did nothing but cause additional stress at a time which was difficult enough.

Do yourself a favour & choose another travel insurance provider.

Cannot get through to customer services on the phone, lines are permanently busy, rings through to recorded message which transfers to a mailbox number which tells me that the mailbox is full and cannot receive anymore messages. Just need to cancel my travel insurance with this unreliable company and receive a refund but cannot even do that.

Due to Atlas e-mail system being down, I did not get confirmation of a policy I had taken out so I unwisely did it again and still no e-mail. I rang to discuss cancelling one of the policies and got a very rude lady who could only advise me to send an e-mail in to the help desk, she basically didn't want to know my issue.

Use atlas direct for years and never had a problem until now shocking customer service eather they don't answer the phone to you or answer the phone and don't say anything or they just hang up on you shocking customer service obvious they must have changed staff but not for the better they don't answer emails or call me back or their live chat think they all need retrained in customer service after all they are their to help the public so disapointed in you's atlas if this is the way you treat your regular customers god help the new ones if they had the sence they should go else where from now on

I called to ask a question regarding my policy, operator answered and said she could not hear, it would help if you turned up you the volume on your ear piece she told me to call back good customer service was for her to call back

I called again and they did not answer asked to leave a voice mail but the voice mail was full.