First Direct Travel Insurance

Just returned from holiday and phoned to register a claim. Ended up agreeing a settlement during my first call, paying direct into my account. V impressed.

Took out travel insurance with First Direct as part of their First Directory product. The insurance is administered by Aviva on behalf of First Direct. I had booked a flight to the caribbean in December and because of the snow my flight was cancelled. I found another flight a few days later but had to pay an additional £530 to transfer to another flight. As First Direct made a big statement how they covered all claims for people stuck in the 'Ash' cloud, I had no doubt they would cover the cancellations due to the high volume of snow that closed most airports. My claim was declined because Gatwick re-opened 21 hrs after my original flight cancellation. Despite that fact that my cancelled flight was not going to be re-instated. To me cancellation means flight will not take off - not sure what it means to FD. I will not be renewing my policy with First Direct

Totally awful. Terrible to deal with. Customer service a total sham. DO NOT DEAL WITH.

Very difficult people to deal with. BEWARE!!

I have bought annual travel insurance from First Direct for the last 3 years and claimed 3 times. Each time they settled my full claim with no problems, whilst our friend who made the same claim as us with a different company was refused his until he complained.

In all that time the cost of insurance has not increased.

I highly recommend first direct for travel insurance for their low rates and excellent service, I will continue to use them and recommend them in the future.