Halifax Travel Insurance

Do not use this insurance the emergency assistance team are pathetic. Been home a month receipts all in and still they waiting for my medical records. Not good enough.I and the people i travelled with all closing accounts and also people

we work with.

My worst Xmas ever having paid majority of expenses out of my own pocket. Stay clear

Been with halifax over 20 years first wxperience with insurance was last year we booked for tenerife for christmas but my 18 year old son had a brain tumour and a stroke and was in hospital for 3 months so couldnt go i wqs told to letters from doctors to say he was well when i booked it etc as if i wasnt going throough enough ny son couldnt eeven walk my mums insurance didnt even ask for invocie they paid out within 2 days halifax wouldnt i didnt have time to get everting i was a t the hospital 14 hours a day

just come back form turkey afer being burgled still waiting a month down line all i get is still waiting for translation of form bearing in mind i signed it when they hadnt event filled it in and had to go back next day

This insurance is a complete and utter joke that just causses more stress

I booked a holiday march 9th this year to travel at the end of May. Sadly for us my partner was diagnosed with Hodgkins Lymphoma cancer at the end of May and due to the nature of the tumors sitting inside his chest almost blocking one of his main veins to his heart, was rushed in for chemotherapy straight away to save his life.

Obviously the holiday had to be cancelled.

First assist (through Halifax ultimate reward account) have thrown out our case as my partner first went to the doctor on February 18th 2015 complaining of a cough and was sent away with a course of antibiotics which we thought nothing of and went about our lives, namely looking forward to going away and booking a holiday as a stressed primary school teacher would be. As the cough hadn't cleared up he went back to the doctor on March 25th who, as his lymph nodes were raised and the cough hadn't cleared up, referred him to the hospital (which was an appointment at the start of May) and when we went to that appointment in May they suspected he may have cancer with a full diagnosis coming at the end of May!

I would like someone to explain to me how we would have known this was the path our lives were going? How can first assist tell me that the case is thrown out as my partner went to the doctors with a cough in February and was sent away with antibiotics. The referal was at the end of March, the appointment the beginning of May and the diagnosis the end of May! ANTIBIOTICS DO NOT CURE CANCER, we did not book the holiday in ill faith, the travel insurance company are just looking so screw over innocent people. The way we have been treated over this is disgraceful! No manager working there would even speak to me and they couldn't give me a fluid reason as to why they wouldn't pay out. All of this stress on top of caring for a partner currently going through chemotherapy, they should be ashamed! Criminals!

AVOID THIS COMPANY, I WILL BE CONTACTING THE FINANCIAL OMBUDSMAN ABOUT THEIR ILL PRACTICES!

We have travel insurance with this bunch of money grabbers.

My dad died two day before we were due to go away, got taken into hospital with a sore back, ended up with Norovirus and pneumonia, sadly he passed.

Its been three months now but they will not pay up, they keep asking for the same things, over again, I feel like giving up but why should I, you have insurance for a reason. I am writing yet another letter today, with a note off the Coroner claiming he died of natural causes but you can bet in about three weeks we will get another letter asking for something else, there is physically nothing more we can provide.

When the next one comes back we will go the Ombudsman

Sam

Had booked the Rocky Mountaineer and Alaskan cruise holiday. Sadly a routine scan on my wife found a lump on her kidney 2 weeks before we were due to travel. To expedite matters we were advised by the consultant to cancel the holiday, he gave us a letter to support this. 4 months on we are still waiting for a decision. To put things into perspective the much maligned NHS have removed the lump performed the required biopsy (thankfully benign) and my wife has made a full recovery and still no decision from the underwriters. Very, very poor. Will never re-insure with Halifax again and outdoor certainly never recommend.

Don't us Halifax home insurance - Firstly back in June 2014 I had an infestation of tiny moths that have eaten there way through my carpets and it took weeks to get rid of them. Contacted Halifax and said we were not covered as moths are classed as vermin!!! But if a great big family of rats had caused damage we would have been covered.

Last week I was burgled taking several large items from my integral garage and yes once again I am not covered! What's the bloody point in paying for insurance when you never bloody claim. If you have Halifax home insurance -cancel it NOW!!!

I have just been abroad my inbound flight was cancelled I had to pay for my own accomodation for 4 days drink and food etc try to make a claim they say I'm only eligible for travel delay a discraceful 250 pounds max. This doesn't even come close to what I've paid out. I've lost earnings at work etc and nobody want too know this is the worse insurance ever. Halifax you want to be ashamed putting these monkeys (first assist) in charge of your insurance. Shame on you..

claim lodged in September 2013 as I had to cancel my holiday on the last day due to my husband becoming seriously ill. He wasn't travelling with me but they say I failed to notify them of his pre-existing medical condition. Why would I - What would be the point if he wasn't going !!!! My last contact with them was in January this year when I phoned them. They said they would have to check this out with their underwriters. It is now June 2014 and had no contact from them since.

Complete waste of money - I will be taking out independent insurance in the future.

This travel insurance is not fit for purpose. We have been fighting to get what is owed to us for months with no end in sight. Do not trust this company. We had travel documents stolen and they are refusing the claim using a ridiculous clause that makes no legal sense.

I will be moving my account.

I have just had to call to claim money back for apartment as was a victim of air traffic strike The airline refunded my flight money as it was cancelled but trying to explain to these incompitent people a night mare

Will be changing my bank account in the morning