HSBC Travel Insurance

A very unfortunate incident happened whilst i was abroad and my bag was misplaced/stolen. This was reported to the bar/police. I reported this to hsbc as soon as i arrived home but they were not interested as i didnt have a police report and only the call logs to the police on the date of the incident. I have paid for the insurance for years now with my advance account and have used it to travel abroad many times without making a claim. When the unfortunate happened i was not covered and i am very annoyed about this as i always had piece of mind whilst traveling abroad, NOT ANYMORE.

A very unfortunate incident happened whilst i was abroad and my bag was misplaced/stolen. This was reported to the bar/police. I reported this to hsbc as soon as i arrived home but they were not interested as i didnt have a police report and only the call logs to the police on the date of the incident. I have paid for the insurance for years now with my advance account and have used it to travel abroad many times without making a claim. When the unfortunate happened i was not covered and i am very annoyed about this as i always had piece of mind whilst traveling abroad, NOT ANYMORE.

A very unfortunate incident happened whilst i was abroad and my bag was misplaced/stolen. This was reported to the bar/police. I reported this to hsbc as soon as i arrived home but they were not interested as i didnt have a police report and only the call logs to the police on the date of the incident. I have paid for the insurance for years now with my advance account and have used it to travel abroad many times without making a claim. When the unfortunate happened i was not covered and i am very annoyed about this as i always had piece of mind whilst traveling abroad, NOT ANYMORE.

Booked europe annual travel insurance inc winter sports for me and my partner. It cost us just over £60 which is rather reasonable. We had a holiday booked for the end of August but unfortunatly my partners grandad passed away a few days beforehand and the funeral would have been whilst we were away. Cancelled the holiday with jet 2 and spoke to the HSBC regarding the situation. The customer service I received was excellant, very sympathetic and explained fully what I would need to do in order to make a claim. The letter came through within a couple of day, although i was quite worried as it was from First Direct. I sent all the relevant paperwork back within 3week (doctors took forever with the death cert). We received a letter back within a week saying we would be paid out in full minus the excess of £50each. On checking my account the next day they had paid us in full without the excess been deducted. (No sure if this is an error). The day after we received a letter sent recorded delivery with the original death certificate enclosed, I wasnt expecting this back nor had requested but it was a very kind thing to do.

On the whole I will 100% be using this company again.