OUL Direct Travel Insurance

This outfit are an utter shower. DO NOT USE them. I have a perfectly reasonable and not that significant claim against them where they are totalling refusing to pay a claim based on the small print .

AVOID at all costs. Go elsewhere as they are a disreputable organisation.

Utterly dreadful company. Having agreed to pay my emergency medical expenses of £14,000 they then refused. After months of haggling they then made various offers which I refused to accept. The case went to the Ombudsman who ruled my case was valid and they should pay. They then offered 50% but which I refused so they are now asking the Ombudsman to review his finding which will take months. Thanks to them we have been out of pocket for almost a year. Save your money and buy from someone else.

DO NOT use OUL direct or any other member of the ONE CLAIMS group.

We submitted a claim when our accommodation was broken into and my fiance´s Jewellery was stolen. We had a personal possessions limit of £500 per person and they limited our claim to £150 between us because jewellery is apparently not a personal possession, it is a 'valuable'. This is despite them only advertising the possessions limit. They also applied depreciation to antique jewellery for 'wear and tear', which any sane person would agree is ludicrous. Dealing with them only added to the distress of what was already a very horrible experience for my fiance´. Please for you own sake, do not insure yourselves with these crooks.

Their policy limits payments to little more than the cost of the premium.