Woolwich Mortgages www.woolwich.co.uk

was very distressed as was getting divorce and wanted to get mortgage in my name advisor Nxxia rang with attitude of no we can’t take self employed income as secondary income as you have only had 1 and a half years books not 2 years even tho I would show employed payslips aswell horrible person and horrible service I was annoyed with the hole dxxk dance situation not her I’m paying the mortgage anyway just don’t want ex partner taking half discusted in them they didn’t want to help just get there money and get off phone hanging

Never get a mortgage from Barclays

Never known such a slow service, been a week now, all I needed to know if I can take a parents name off my house deeds. Always get told its hopeful, after making more calls fed up waiting still nothing. I'm supposed to be a loyal customer, hate to think how they would treat a new customer, its a joke.

I rarely post reviews but read so many negative ones about Woolwich/Barclays that I felt it was appropriate to show that they can get it right! AIP on 11th January, formal application (3 hours in branch with mortgage advisor!!) 26th Jan, Valuation instructed 30th Jan, Valuation carried out 2nd Feb by esurv , Offer emailed to me 3rd Feb!

Had excellent comms from the mortgage advisor - the track-it system is very patchy though - that could be far better.

Highly recommended!

From submitting my application on the 15th June to getting my mortgage offer On 28th June .... 13 days in total from application to offer!!!! Excellent service , kept Upto date with everything via txt or the track it service.... Valuation done on the 27th had my offer on the 28th. Now just waiting on completion date .

Help to buy mortgage with 5% deposit

We have finally managed through a broker to take out the best mortgage possible from Barclays / Woolwich at a very competitive rate. The journey was absolutely perfect as I was kept informed about the progress and finally completed today. Thank you Barclays for helping us buy our dream home. Fantastic service!!

Straightforward remortgage to buy a house. Initial mortgage offer made 2 months ago. Weeks late now in completing thanks to the utterly unprofessional behaviour of the mortgage and so-called 'completion' team in Mumbai. I'm chasing, my solicitor is chasing, my mortgage broker is chasing all to no avail. Barclays couldn't care less, and my vendors have run out of patience and are about to pull out. Never ever bother to try to get a mortgage from these woefully inadequate people - way too stressful and an expensive waste of time and money. I'll have wasted 3 months, paid £2k to the solicitor and £750 for a survey only to furiously and helplessly watch our dream home slip away. Barclays should be banned from being involved in the mortgage business. Avoid at all costs!!

My BTL business model is to buy run down properties, turn them into nice homes and rent them out. I have an excellent credit rating and have never had any issues getting a mortgage. Tempted by Barclays "Great Escape" offer, I applied to remortgage a property to release some equity to buy another property. Barclays mortgage arm is the Woolwich, and they sent a surveyor round from Countrywide. The surveyor reported an issue that was not highlighted by my previous lender and will not be difficult or expensive to fix. However, instead of making this a condition of the mortgage as I would have expected, they have refused the mortgage altogether. My Barclays bank manager has asked if this was the only issue and they have confirmed that is was. This makes no sense to me and rules out the Woolwich as a potential BTL lender as the properties I buy will usually require some remedial work. Other lenders understand and accommodate this.

The re-mortgage process took 2 months to complete, which saw me incur extra charges on my old mortgage account. They quoted £35 for a transfer fee, then charged £37.50. They failed to get an accurate redemption statement which meant I had to pay some back - that comes off my 5% repayment allowance per year. I had to go through a frustrating automated service and ended up with someone in India who spent 10 mins following a script in order before answering my question. Extremely disappointing.

I have never known a mortgage to take so long to sort out. I decided today to look up what others were saying about Woolwich. It was no surprise that they have many disgruntled customers. They may have good deals but communication is poor.

I applied for a mortgage on 3rd of December 2015 and went down the telephone interview route. All seemed good, sorted within a week, but then I heard nothing I phoned up, and after being transferred through number of auto messages, I was told that I hadn't completed the paperwork. What Paperwork??? It was clarified, so I sent payslips again... Waited again.... nothing. I telephoned to ask what had happened to my mortgage that had been confirmed. They needed more paperwork!

It is now April, they need more paperwork but not from me from over 18's in my family. Was anyone planning on telling me? Apparently they sent them a letter...

They had no clue what it was.

I sorted this out last week and posted it 1st class. TODAY I receive a duplicate letter to accept the mortgage which I have already signed and accepted. My daughters receive another letter to sign which they have already done. SOoo I phoned today, yes they want more paperwork...but they were about to advance the money, so I thought last week because I had an email to say so!

What happened to personalised banking! Feeling exasperated. nearly 5 months of the two year plan has already been spent in finalising the details. Deflated I am!