AEGON

In all my years dealing with various companies Aegon are, by far, the most incompetent. They are uncommunicative and i had to drive through every aspect in dealing with the redemption of my policy. They provided incorrect tax free figures, failed to recognise the taxable element and were unclear in many aspects in dealing with my case. The staff, at times, apologised but at the end of the day i lost £000's due to their inefficiencies.

As such i have no hesitation in suggesting you think very carefully if you want to do business with this organisation.

Why are Aegon allowed to change interest paid promise previously given on cash fund linked to BOE base rate? Also the agreed guaranteed terms of the sipp pension when first set up to encourage people to transfer & save with them?

Many who have left a final salary scheme for these pre aggreed terms

AEGON is a financial pyramid. The idea of AEGON's existence is to invest the customers' money with a profit so that they have a decent pension. Instead, the money is not invested at all, or if it is invested, the profit is taken away by AEGON. Apart from this, customers' accounts are being drained under some unclear rules and with exorbitant charges. I RECOMMEND everyone to deposit their money in a bank. There you have constant access and control of your account, clear rules, no fees and interest is paid. Stay away

I cannot explain how incompetant AEGON are apart from losinf 30 % of my pension the levels of communication are frightful I am suprised they are not the subject of a Government review as no matter where I go the reviews are awful which is as per my experience . In fact I find it hard to actually give them 1 star please do yourself a favour and stay clear ....

Trying to transfer a pension out since they have high fees and little choice.

So far taken 5 months and I still have no clear idea on status.

They are either completely incompetent or doing everything they can to stall the process. Long wait times to get through or they just advise emailing then disconnect. They then take weeks to respond to email. Very poor at advising on status.

They couldn't do any worse if they tried.

I have been trying to take my pension for three months, and the dreaded beast that is Aegon have been unwilling to release the funds to my annuity provider. This should have been done by the third week in January, and as of today 5/3/2021, they still haven't released the funds. Due to the long delay, I have lost the annuity rate that the annuity provider quoted me and they have given up chasing Aegon. I have been trying to make Aegon release the funds, but they are virtually uncontactable...phone is never answered, just held listening to music and on the one occasion that the webchat wasn't busy, the person didn't have the know-how to answer my questions. Email asking them to release the funds was ignored. Statements they have sent me are wrong, GMP not mentioned, only mentioned as a means to block fund release 8 weeks into process. So I'm at my wits end, and to make it worse, the fund value had fallen precipitously in this time. This is beyond incompetent.

Inaccurate statements and now it turns out my pension isn't what they said it would be 2 months ago. Deeply upsetting having to deal with this organisation who frankly couldn't care less. If I could give no stars then I would, they are awful

Banks and UK tax offices virtual and direct contacts are Heavens in comparison of Aegon !

This is certainly the most useless website in can be in this field.

I tried today to find just to log in where you are if you are a user from a company - is it in the customers or in the employers ???

If you are not a specialist in pensions, then good luck. Because you have to know exactly what type of contract you have and this is not the sort of information you have.

I tried to log in but is asking the most stupid questions ever- even my log to the bank is easy peasy in comparison.

I have then tried to call and the customer service is the most unhelpful ever. If you don't reply to their exact questions, they have no will to help you whatsoever. And because their quesions over the phone are completely differents from the question on the website to reset your password, you can't get prepared.

Informed my head office and suggested another company far more friendly not just with the companies but with the users...

Will make sure we move out of this terrible service.

Aegon is just bad news. They messed up my pension account. I ended up with Aegon via my agent when I turned my savings plan [tax rebated] into a pay out scheme. They screwed up the whole plan, they payed out the wrong ammounts at the wrong times from the wrong accounts [needed for different pay out periods]. One can manage the accounts onself, transfer funds etc., so essentially a bank, so one would imagine they are open to contact but they do not have an email adress one can contact. If you do get thru they refuse to deal with you, they will only deal with agents. At every touch and turn they do not respond or if they do it's in some wierd round about way. They respond to [negative!] reviews via websites such as this within minutes but not to a direct complaint from a customer. No folks, if you are a customer you have my sympathy. If not then take my advice and keep clear of Aegon, they are there for Aegon not for you....

full of bugs, error messages, slow, no app, very very hard to use (transfer, switch...), unclear, this platform is a disgrace! I wish I could put my pension elsewhere...