IG.com

I was looking for an American Forex broker, and when IG established in Chicago, I decided to look into them and see how if they were a credible broker. Right, when I opened a demo account, I received a customer service call and introduced to their service. While I was using their platform, I saw an option called ProRealTime, which gives you access to 100 indicators. I must have done something wrong because I never was able to access the indicators. I never called or emailed them about the situation. Now I was thinking about going live, but I wanted to see the different indicators, so I called and asked if it was possible to try the ProRealTime option, and I was denied. I was surprised they could not allow me to review the ProRealTime. I look for security and customer service I don't mind paying extra for security and customer service, and they failed big time. I took my money to Oanda; their customer service is on point, and they have the funds to not fold as a broker. I do not recommend IG for the horrible customer service. I didn't even get a phone call. I can only imagine what England is like if this is how they treat their customers. There are many good brokers out there; don't waste your time with IG.

EVERY STOP LOSS gets hit. price reverses as soon as you open a position . this happens almost every time. i placed several random bets, with 1 point limit, and 30 point stop

guess what? it hit the top before hitting a mere 1 point profit. thats statistically impossible, as in a one in billlons chance of it happening.

their prices are inhouse, they control the software. think about that. over 80|% of clients lose ALL their money, on average £2,000 each

the chance of a price moving up or down is 50% , but not with IG ..... its like 90% in their favour , always.

and then, you have situations when you cant close a position, due to software " errors" ..... this ONLY has ever happened to me in positions at a profit..... then when you can finally close it, no software error, guess what, you are now in a loss situation due to the time delay

have spoken to other users, same exact pattern , so what does this mean?

you will need 200 point stop losses to not be closed down.

Its always nice to have familiar market analyst from IG makes the IG team feel much smaller, but approachable. He presented the webinar clearly and was able to make time for questions and went at a very good pace. I always look forward to hear his regular commentary as well as the weekly webinars.

10/10

I transferred my share holding from another broker when they were causing problems and have found this company to be just as bad. Dividend payments were taking up to eight days to reach my account. When I asked them if they thought this was acceptable they just said 'We're new to share dealing'. It felt like they were holding my dividends in order to gain interest on my money! I have since transferred to another broker whom I can recommend, TD Direct. The site is easy to use and payments reach my account the day after the dividend has been paid.

I found that this market update is quite useful as the speaker keeps it up to date for important event.

There ways of doing biz is to cheat customer.Every things I encounter is to take money from me.stupid organization. one of a kind cheater

HOW COME ALWAYS WHEN I ENTER A POSSITION THE IG MARKET ALWAYS REVERSE AGAINST ME!? EVEN WHEN THE TREND IS CLEAR AND THERE IS LIQUIDITY THE IG MARKET (TREND) TURNS AGAINST ME ON THE VERY MOMENT I ENTER A POSITION !!?? HAPPENED OVER AND OVER AGAIN WITH SO MANY POSITIONS...

DO NOT TRUST THEM AND LET THEM TAKE YOUR MONEY!

Latest updates on Ig, Ig group, Ig Index, former Ig Markets. A lot has come out in the media over the recent decision by ,the Swiss National Bank on January 15, 2015 to remove it's cap on its exchange rate. When the cap was unexpectedly removed, the franc appreciated by 30 per cent in an instant against the euro. IG did nothing for over 10 minutes and stopped all accounts from trading, and failed to fill there stop-loss orders and may have even adjusted trades many hours later . And gave the worst fill possible to all clients. I think these links are very important as they tell the story that the worlds media is finally starting to catch on to these alleged "Bucket shops" CFD Providers. They use there false and misleading advertisements to fool people and pretend the Over the counter products to be something they are not (Shares listed on stock Markets). They are guilty in my opinion,

Join the fight like me sign up to these two petitions against IG links:Retribution hates IG Markets in my opinion they are a "Bucket Shop". They as in all CFD, Spread-betters OTC products need to be stopped to all retail investors. I hope this information will be useful to you. Thank you to this forum. Good luck:

This is not the best year for ig as it seems after eur/chf in jan 2015... not using the any time soon.

09:30 15th Jan 2015. Swiss National Bank pulled the 1.20 Eurchf floor. As a result, it dropped significantly. In the first 5 minutes in dropped to between 1.191 and as low as 1.1. In the next 5 mins it dropped some more and liquidity dried up.

IG decided to spend 10minutes in aggregating client positions so that IG can sell the EURCHF in one go. As a result all early liquidity was missed and they finally closed out the positions with an average price of 0.925. Any stops and margin calls were filled at that price.

Some lucky punters who had no stops or were in the aggregation process were managing to sell via the platform between 9:30 and 9:36. I for one couldn't sell my position electronically and had to wait until 10.15 to get a fill. Some clients with stops at.. 1.20 got fills at 0.9250 yet some with stops around 1.19xx got filled around there.

The fill was derived from their hedging via USDCHF.

Their reasoning was due to lack of liquidity however we mention three key points

1-they took too long to aggregate and as a result they missed liquidity

2-they act as principal so why should clients care about liquidity. IG should have priced the EURCHF for clients to trade off at all times as the market was notnsuspended

3-why should clients shoulder all the losses when it was IG's process that failed and their liquidity providers let them down

I am hearing they are asking some people to pay asap and for others they have requested bank statements and proof of other investments in order for them to build a payment plan.

They knew at all points in time what the exposure was. ...not the customers. They should have provisioned for black swan events.

In any case, it seems that if IG and some other firms cannot manage client positions in a good way, the FCA needs to start imposing more rules and regulations.

The losses are substantial and clients are in severe stress and depression. Quite a few have had to look into personal bankruptcy.

The setup is so asymmetric. Clients have no control over their positions and we just had to wait for IG to close our positions at near the loss of the day.

They are not forthcoming in terms of any deals/of improvement and hence are giving us no choice but to chase the FCA, lawyers, social media and politicians.

Over several hundred people were affected but around 320 people were left with large negative balances. Our group is large and international. Should we be forced into a corner, the negative publicity we will give to spreadbetting firms and regulators will be enormous.