Equiniti

Website hangs endlessly and,, even if you do eventually get through relevant information difficult, or even impossible, to access. Despite repeated promises from staff, even when new documents are finally available, no alert notifications sent. Can't comprehend why so many companies continue to use them.

Company with zero customer service. Spoke with two agents who were useless. Paid extra for fast payment to be told I was now receiving a cheque. Avoid them!!!

As an ex BBC employee and now pensioner, I am unfortunately compelled to deal with Equiniti. The company started my pension ok, but in less than a year they unilaterally ceased all payments. When contacted they paid all backlogs, but failed to reinstate my monthly payments. I have written on multiple occasions but after seven months the problem remains. I have attempted to escalate the matter with senior management, but so far have been thwarted. I will refer this matter to the Pensions Ombudsman if the matter is not resolved satisfactorily

This company is an absolute joke. 83% 1star reviews on trustpilot 83 of 91 reviews on here are 1 stars. I’d give them 0 if I could.

I have no choice as Tesco uses this company to sell my shares.

2months down the line still no money. I needed it for Xmas as I’ve been off work since August.

15 phone calls as many emails.

They all promise to phone you back. No one ever does. A different excuse every time.

They’re deliberately taking it past the deadline for the sale so they can buy back the shares and charge me more extortionate charges like the £77 to send out a form.

I’ve contacted Watchdog and will get on to the ombudsman

There can’t be a company in the country with worse ratings surely.

I moved from one job to another

It took them 4 months to get the paperwork sorted to transfer my SIP and pay the tax required

A month after they cached the cheque it still stuck.

I complained, and was promised a call-back and resolution. Nothing happened

I complained, and was promised a call-back and resolution. Nothing happened

I complained, and was promised a call-back and resolution. Nothing happened

I complained, and was promised a call-back and resolution. Nothing happened

Spot the pattern?

"Customer services" is misnamed. Customer Resolution don't resolve issues.

As a SIP holder I had no choice but to use them. Avoid at all costs if you can

If you are in a position of influence for your firm, don't use them

The web site is good. The staff are personable. Support sucks

They are not transparent with their fees.

I had more than 100 pounds worth of shares and by the time they took their fees I was left with 60p.

Normally when you trade something the terms and conditions are clear.

But with these guys you get to understand what your costs are after its too late.

Avoid using them if you possibly can

Website complicated and full of tech errors and glitches. If you need assistance you're kept waiting 15-20 minutes for help which is of their making. On top of that you'll probably need a new activation code which will take a week to arrive.

Trying to sell some shares either by phone or worse on their share site has been an absolute nightmare. They call it a helpline. Just try calling it. After two days of continual trying to get through, at all times. They still were unable to help in spite of doing everything they had requested. Eventually they asked me to call the same number I had originally called. Needless to say, on two occasions when asked if I would like to complete a customer satisfaction survey, the line just went dead.

Still trying - but very frustrated. All calls recorded for verification!

Avoid these people. They promised to transfer stocks so I provided numerous documents and the required fee. They did nothing, won't return the fee and will not respond to emails or phone calls.

Set up an account years ago for my company share save scheme and confirmed my bank details at the time;

After selling some shares I requested a bacs transfer but was told that I had not confirmed my banking details and that payment would be by cheque; which eventually arrived; set up my banking details again in readiness for my next trade. Next time I sold shares the same thing with the banking details, cheque eventually arrived. Reconfirmed details. Same thing every time I sold shares.

Just sold some more shares but this time, knowing that they would never do a bacs transfer, I requested a cheque. They then wrote to me requesting the certificates which I returned to them and yesterday they send me a letter saying that they are unable to confirm my identity using an external reference agency, utter rubbish.

I have had to fill in a form and send them my passport.

Anything to keep hold of your money for as long as possible.

Will be closing the account as soon as I get my money…