Stirling Ackroyd

I recently had the pleasure of working with the Stirling Ackroyd surveyor for a purchase and I must say, I was thoroughly impressed with their work. From start to finish, the surveyor was professional, knowledgeable, and efficient.

One of the things that stood out to me was the surveyor's attention to detail. They meticulously measured and assessed the area, leaving no stone unturned. This not only ensured accurate results but also gave me a sense of trust in their abilities.

Furthermore, the surveyor was always available to answer any questions or concerns I had. They were patient and took the time to explain the process and findings in a way that was easy for me to understand. This was greatly appreciated as I am not well-versed in surveying terminology.

In addition to their technical skills, the surveyor (Tom Reid) also had excellent communication. They were able to work well making the whole process run smoothly.

Another aspect that I appreciated was the surveyor's ability to stick to the timeline They were efficient in their work and delivered the results on time, without compromising on the quality.I am grateful for their dedication and professionalism.

Overall, I would highly recommend this surveyor and company to anyone in need of their services. They were a pleasure to work with.

Thank you for a job well done!

I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.

stay away

I've been happy with the service from Stirling Ackroyd. I am dealing with their central team - they have given me various options from using their auction partner or selling normally. I chose the latter and within 2 weeks had an offer which was vetted and should complete in the next few weeks.

Overall pretty pleased - be glad to finally get my property sold!

I rented my property through them and they found me a tenant quickly. My tenant was well referenced and never missed a payment - even through COVID.

Overall I have been pretty happy with Stirling Ackroyd - they've done what they said they should - he has been responsive and let me know of legislation changes and managed tenancy renewals seamlessly.

Happy to rcommend.

Stirling Ackroyd acted in a way that was incompetent, misleading and put us as potential tenants in a compromised position where we almost ended up without a house to live.

We put our trust in them to secure two properties, we were assured that we were the only applicants in the running and that we'd be notified if that wasn't the case. On that basis we waited 8 days to meet the landlord of a property and 3 days to hear back after that, all the while our current lease date was quickly approaching.

We are a doctor and an architect, we earn £80000/annum, we were told our application impressed the landlord and given the impression that meeting the owner in person was a formality to secure the property. However there was another applicant, and the owner gave the property to them because they earn £100000. Stirling Ackroyd then wasted more of our time putting allowing us to put in an offer on a place that isn't actually available because the owner wasn't sure when she wanted to move out. This put us in a very difficult situation.

It is worth noting that Stirling Ackroyd should also acting on behalf of potential tenants as they charge a significant fee for their services and therefore also have a responsibility to endeavour to not put tenants in a compromised situation. While they are the agent of the owner, that tenants are completely reliant on them also. We are extremely disappointed and would not recommend.

In hindsight, as I enter a tenancy agreement with them as management of the property am renting, I somehow regret having made this choice. While I understand the complexity of property management, I wanted to make sure note was taken about the poor service received thus far: poor timing and quality in the communications, unprofessional staff, pushy staff, vague answers or justifications, and all in all, the feeling that management here couldn't care less. If things do not change here, I'd suggest this company to be avoided.

Speaking as a property owner, Stirling Ackroyd have no regard for providing any level of service and only exist to line their pockets by doing as little as possible.

I regret choosing them as a lettings a agent and would council anyone considering them to move on - they will not deliver on any promises made. I have continuously had rent withheld due to outrageous fees for doing nothing and not once has anyone from the company ever called me or asked me what I think of their service.

I wasn't surprised to read all the other terrible reviews. When we've had to deal with anyone from this awful company they have been rude and arrogant. They certainly put me off using their services (if you can call it that). We experienced their horrific 'customer service' as it was our landlord who uses them and now they have successfully talked themselves out of business, they have no idea that we were in a position to give them more business....idiots. I would never recommend them, ever!

If I wanted to look up the definition 'Useless' in the Dictionary, I wouldn't be surprised to find the name 'Stirling Ackroyd' next to it.

No one in this company seem to be trained in customer service, all snotty nosed and lazy, I'd avoid these people altogether unless you want to feel treated like a d***head every time you try and contact them.

There is a recurring theme in the other reviews, and unfortunately my experiences are the same:

- they are pushy to get you to let

- once you have, there is stone cold silence (for 2 years) and they seem unwilling/reluctant to help

- very conveniently, when you have handed in your notice, you receive 5 emails in one day, more emails than received over two years of tenancy.

- it is a PAIN trying to get the deposit back

- when it comes to responsibility, they try to pass the buck "no longer my problem"

They seem disorganised, driven by the sale, but not the reputation. They forget that long-term sale requires good customer interaction, and when this is lacking there will be long-term repercussions.

Very very unsatisfied and unfortunately echoing the other reviewers. Avoid Stirling Ackroyd.