Taylors Estate Agents

Absolutely the worst estate agent I have ever used!

They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with an agent initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!

I was given no notice for when the property was put back on the market. Agent claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!

Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & the agent & told him it was wrong but that I would never receive an apology.

The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was completely untrue as i had to contact her myself for proof. I then received it 28 days after I had left the property.

They are a bunch of budget cowboys, to say the least, and they need shutting down!

DO NOT USE THIS BRANCH OR COMPANY!!!!!

IF YOU ARE A LANDLORD who wants an agent who will be untruth to you, fail to follow up on commitments, fail to look after keys (or replace them when they lose them), treat the most patient, reliable and helpful tenants one could wish for with indifference, laugh at them and ignore or dismiss their requests for help, fail to keep you informed of any issues regarding the property including that the heating didn't work for a year whilst doing nothing to get it fixed, use no sign of due diligence in sourcing a replacement appliance - just take the first quote they can get - be rude and patronising to you, not keep you informed of neighbouring issues affecting the tenant(attempted break-in, drug taking in other flats and murder!), and who make appointments and then fail to keep them. And then when you finally, out of despair, write to the CEO to try to get attention, you want to be ignored three times… Then Taylors Countrywide Bletchley is the Agent for you.

AS A TENANT, if you want an agent who won't respond to your requests for support when required, or needs multiple chase ups; or who forces you to spend your own money to get things fixed because the agent doesn't inform the Landlord. Who requires you to take time off work to suit their agenda then fails to turn up, or does so and talks down to you; which will pass the buck amongst the other staff rather than actually manage an issue effectively: leave you without heating for a year while blaming and bad-mouthing the Landlord who hadn't been informed of the problem. And who will come to the property on the pretext of a discussion about your dissatisfaction and use it as a way to nose around the property uninvited, despite not informing you of the intent to 'do an inspection'. Then Taylors Countrywide is the Agent for you.

We let the property (a ten year old apartment in a modern development) on the basis of wanting good tenants (the only thing Taylors has done well to find) and to retain them by being immediately responsive to any faults - we never quibble the cost, just trust the agents to make sensible purchases on our behalf and engage reputable tradespeople. And to keep us informed of what is going on as originally, we didn't want to have direct contact with tenants. We are the easiest of landlords to deal with, one imagines.

Our current tenant has been particularly fantastic - she and a friend have been residents for 5 years and both had a difficult employment time during COVID, yet not once did they not pay their rent on time, never even asked for any assistance. We found out eventually that they had been left without heating for many months and had suspicions that we were being blamed for not fixing it and made direct contact with the tenant who was relieved to know us. The tales of appalling service and attitude, deception and bad treatment were astounding. We engaged directly with the branch manager ('all mouth and no action' would be a suitable description for him and then the Regional Manager (note the title 'manager' in this company is an oxymoron). Both lied to us, the Regional Manager patronised us and talked down to us. Watch out for her 'cut me and I bleed Coutrywide' devotion.

I can't begin to express strong enough disgust(dissatisfaction is too soft a word) about Taylors Countrywide. It is an organisation that is appalling in our experience from the top (CEO) to the bottom in Customer Care (whether landlord or tenant). Needless to say, we have now changed agents. Recomend to a friend? I wouldn't recommend them to an enemy!

The customer service from the Sedgley branch has been exceptional. All the staff are so helpful and friendly. They worked hard to keep my family and I informed every step of the way. I cannot thank them enough for making this an easy process and would definitely recommend them to anyone in the future.

Taylor’s estate agents Sedgley - We were selling 2 properties, from the initial meeting to the completion of sales it was handled in a totally professional manner.

I felt listened to and valued as a client.

All emails were answered quickly and I was always kept upto date on developments.

Our Agent is an exceptionally hard worker who I trusted 100% with my sales - old school professionalism a breath of fresh air and a credit to Taylor’s

THANK YOU!

great people, great atmosphere, hard and dedicated staff

After nearly twenty years of service from this company they continue their high level of management , maintenance and repairs . Making it an effortless pleasure to be a landlord with Taylor's.

We sold and brought from Taylor's estate agents Kingswinford, all staff were professional, helpful and approachable. They made a very stressful situation a lot easier. If we had any concerns they responded quickly and efficiently. We will definitely recommend to family and friends

* Took 4 months to fix a broken oven

* Took 10 months to fix a fence that had completely collapsed because of the weather

* Took 3 months to fix our leaking kitchen

* We had to be temporarily re-housed due to a condemned boiler

* Water comes up through the patio floor and they had the cheek to say it was caused by us

* their letters are so poorly written (says tenants names 10 times with no spaces, address is written 4 times and covers a single page. It’s clearly automated and not proof read)

By far the most unprofessional letting agent I’ve ever dealt with. Avoid like the plague

I had a bad experience recently with Taylors of Roath, Cardiff. They recommended prospective tenants to my property with 2-3 red flags on their refrences & background checks. When declined to accept their recommendations on the the gounds of my risk assessment, got nasty with bad behavior. staff and manager are poorly trained with unethical business practice.

Opinion: Best avoid them.

Do not use these agents to rent in swindon. They are not picky in the properties they rent out. You wouldn't keep a dog in some of them. You inform them of any problems and maintenance issues and then they lie and say you haven't told them and attempt to charge you for things that you have not done or have informed them about. Any issues they do attend to are done poorly. They do not get you to sign inventories. When you leave they then say the poor state of the property is your fault when it was like it before you moved in. They let themselves into your property without prior arrangement. Overall very shoddy and very underhand in all aspects of their dealings. Do not use