Metropolitan Housing Association - www.metropolitan.org.uk

Awful service & keep trying to overcharge us for everything.

I have been living in an mtvh managed property for over 15 years, and despite the heating & hot water system being communal for this entire time, every time we have an issue with it, anyone who reports it has to fight their 'customer service team' to get them to deal with it (their other buildings must have each flat have its own boiler). Also, when someone came to repair my HIU, they, without telling me, completely replaced my old one & tore out all the flooring/pipe boxing in the cupboard & left big holes in the floor. They told me someone else would come to do the carpentry, but after 3+ years of chasing are now saying this is my responsibility, even though it was caused by maintenance of an item in the flat that they are responsible for.

They try & overcharge us for everything, and when they do any work in the building they leave holes/damage behind them.

Despite assuring us that the emergency button in the lift works, it has never connected with anyone who's been able to help & many people have been trapped in there.

They replaced our door entry system with one that doesn't work properly and despite assuring us for years that we have cctv (and them charging us for it while failing to provide the police with evidence when things get people get assaulted in the communal areas) we recently discovered that there was no power supply to the cameras, so they've been lying to our faces about caring about our safety.

This is just a tiny selection of the issues we have - avoid dealing with this company at all costs.

Diabolical

Self serving and self saving.

Lack of repairs

Housing officer sided with fabricated evidences

No customer service no complaints

A serious risk to health

Having bought a leasehold flat, with numerous issues with MTVH within the years of ownership, I sold. MTVH failed to communicate my service charge refund at every step of the process. They received the Notice of Transfer from the buyer's solicitor, but failed to process it, telling me that they had never even been made aware of the sale MORE THAN SIX WEEKS POST COMPLETION.

Absolutely absurd - their communication is woeful and, even when they do respond, they don't properly answer any query put to them - they simply respond with generic details.

I would advise to stay clear of MTVH is you have the chance. They fail to maintain the property unless a complaint is filed, they give factually incorrect information on a regular basis, and make ridiculous decisions which they don't rectify; a la painting interior hallways, then drilling massive holes in the walls to install insulation, and failing to make good afterwards.

After buying a house for nearly £400,000 I have been met with a very big surprise when handing over the property to myself from Metro. The house was very dirty and the amount of defects we have found up until this day 5 months on is appalling. The person assigned to our property to conduct demonstrations and walk around checks was very unprofessional and decided to cut corners enabling him less hassle and less work also equalling metropolitan to save lots of money they can push back to the buyer, blaming them for the damages. When putting this information back to metro to investigate and to clarify on the points I have raised, they disregarded my integrity and took the agents word, with no proof of these legal binding contracts being undertaken correctly. I am now left with bills to replace damaged areas of a property I have not long brought and metropolitan have advised that I did not report them a week after on a brief walk around check so now they are my responsibility. On the walk around check that lasted no longer than 20 minutes, we walked around internal and external parts of the 4 bedroom property and the agent assured me that I had a year to report all findings. Following on a couple months later when cleaning area’s, I find deep scratches on a hob, a small hole in the flooring and some other problems, all rejected and thrown back at me. They have refused to do the work and claimed I had a thorough walk around and the evidence was documented, however no parties signed anything and i agreements were put in place. It saddens me that this has not only happened to me but I have spoken to a few other people and it has also happened to them. Shocking.

Be aware when buying a property.

I am a tenant in one Metropolitant Housing

Association’s apartments in Keyworth in Nottingham city.

Soon after l moved in I noticed that the bath keeping

Blocking taking more than 24 hours to completely

drain away water. They keep sending out engineer

to come and sort it out, and it has happened more than 7

times less than 2 years of living in the apartment.

Each time, the engineer told me that there’s nothing

blocking the bath that it’s due to poor construction of the drainage system.

The engineer have written to Metropolitan about

the issue but nothing has been done about it.

At present my bath had been blocked since on Thursday

02/03/2023 night, I called Metropolitan to report

it and I stated that I am not able to shower after I return

back from work, I stressed that I work in hospital and

I look after Covid patients that it’s important

that I shower myself before getting in bed.

The staff I spoke to insisted that the earliest she

can send a plumber out is Thursday 09/03/2023

that she cannot put my complaint down as an emergency

The female staff told me that I should try and unblock

the bath myself despite explaining to her that it has been ongoing issues before I moved in and that their engineer

have written to metropolitan to informed Metropolitan

about what the real issue is. The staff just didn’t care and refused to put me through to the manager,

including refusing to give me the telephone number of

and the email address of the housing officer .

The staff seemed to be enjoying my pain and the

mental stress not being able to shower was causing me.

I have a teenager living with me, he showered this morning

before I returned back from work, it’s now 10:40am and

the dirty water still hasn’t drained away since from 06:45am.

Hello I suffer from london i am 29 years old i live in one of there supported living one bed flat in South London. i have been treated very very very very poorly and the support is not very good plus they do say they do understand autism but they do not .

i have molde within my flat they had asked me to try to clean it myself i have told them i can't they told they will not sending anyone out.

this company has also made my mental state bad and from this i have now even stoped eating .

PLEASE DON'T USE THIS COMPANY TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY

THIS IS THE WORSE HOUSING COMPNY I HAVE EVER BEEN IN.

They are fools!

Especially the person i dealt with and the so called housing manager! Don’t know why the government would put these nincompoops in such power !

They’re only there to bring down their residents! Make them feel worthless and try for put full power over us!

Never me! I will continue to ignore their stupid rules cause you don’t even abide to their own rules! Just useless! How do we pay service charge when you don’t do nothing! Crackheads still come to smoke they crack and heroin! Come to wee and poo in the building! The so called gardening patch is dry as hell! The pavement slabs moves! We can’t have pets but you can’t help when their dirty building is full and of mice! The list goes on! Yall are the worst housing association ever! I don’t understand how you people are still running!

Fools!

I rented one of their properties for 20 years only do repairs for chosen ones left because of GDPR violations by staff they will tell any one your business helped neighbours harass me avoid at all costs. Only thing nice about place was open space at end of close.

I'm 30 years old and have autism and this Housing Association is trying to evict me as i do keep trying to kill myself at the start of them letting me the flat to me they had know about my health problems as they had a report of social services from merton council.

PLEASE EVERYONE STAY WELL AWAY FROM THIS COMPANY AS THEY ARE NOT DISABILITY FRIENDLY COMPANY ALSO.

I have two separate views on this HA. On the rent account/income general enquiry side of things the team is great! I can't fault them, have always been really helpful and have actually helped me out a lot. HOWEVER, the repairs side of things with this association is a JOKE! The team is rude, useless and unhelpful. I am gobsmacked at the way I was spoken to by one of the managers today, extremely unprofessional and damn right RUDE! I am also expected to pay for some repairs out of my own pocket that wouldn't have needed doing had the houses been put together properly and not just thrown up within a couple of months.

All in all if it wasn't for the lovely team in the general enqueries and rent account department I would reccomend avoiding this HA like the plague! Really feel let down and my home is currently a potential hazard to my young child due to repairs I have been trying to get sorted for over a year!