Newcastle Building Society

Would not approve my lawyer to the lender panel with no explanation.

Terrible service so changed lender. How can a lender be so irresponsible and out of touch.

Reviews say it all really. Shockingly bad and making a fortune out of any mug that choses to use them. Avoid

The whole set-up with Newcastle Building Society is amateurish and behind the times. I have experienced extremely poor customer service in branch and when dealing with a mortgage application. I also suspect that their advertised mortgage rates are misleading. There are other financial institutions offering a much more professional service so I'd go just about anywhere else to be honest. On the other hand, if you want your time wasted, if you want frustration and incompetence, then Newcastle Building Society will be right up your street.

Complete time wasters. Seem to do things backwards to the other lenders. Took a product fee of £250 at the start and then Took a £300 valuation fee off me before even looking at my application a few days later. Could never get any straight answers from them. Over two weeks in was told it could take up to 8 weeks. Had to pull out for fear of loosing the new house. Went with Natwest who had us turned around within 5 days!! Avoid the Newcastle at all costs complete time wasters!!

They gave the lowest rate, which drew us into applying for a mortgage through these guy.

But How bad are they! absolute dodgy. Beware!

They longed out the whole process, over 12 weeks they just kept asking for more and more papers, it was silly.

we paid their surveyor and some other fees,

finally they declined the offer without reason! absolute rubbish.

These guys WILL LET YOU DOWN

they LONG out the process, take fees for their surveyors and then refuse you! i moved to a different city temporarily (i was expecting the usual 6-8 weeks), and then these guys dragged the whole process on for over 3 months, and now i am going with a better mortgage provider.

it almost ruined the whole deal for the house and made it look bad on my end to the seller :(

gosh why didn't i read these reviews first!

In 2013 I set up an online ISA account with a fixed rate for 5 years, which was the best option at the time. I found the process straight forward, I needed to visit a branch to confirm ID. There is no branch local to me, so I went to the Stokesley branch, everything was dealt with promptly and all was fine.

Logging into the account I found my initial deposit, logging is easy. There are 3 different q&a's to select, each answer is used randomly and then a random selection of the letters is used to log in securely, after the initial username and password.

The initial account stopped taking further deposits (which I knew would happen) so I opened another ISA and seperate savings account both with variable rates. The rates on both of these have dropped several times, which I have been notified about in writing in advance, but they still offer a good rate. I transfer money into the account several times per month via internet banking, it usually shows the same or next day. I have withdrawn money online and this been transferred to another bank account relatively quickly, not express speed but fast enough.

I will continue to use until another savings provider offers a better option.

This is the second time I have applied for a mortgage package that apparently doesn't exist and I will be contacting the Advertising Standards authority. She then stated that their products had changed overnight (coincidence) and spent 1/2 hour talking me out of using them and then said I was too honest and because the call was being recorded they couldn't accept my application! Customer service - you must be joking!

Every time you try an log on it locks you out. Customer service is useless too! Ended up closing the account and going elsewhere

This is by far the worst employer I have had. I recieved agest comments on a regular basis e.g. "why don't you work with people your own age" "when are you retiring" "what can a 50yr old do". Manegment were aware of these and eventually spoke to the perpetrators. I did not have a personal development plan yet younger colleagues and student placements do (so much for the people stratergy). This all seemed to follow on from a complaint against a team leader for harrasment, who later was promoted to a managerial position. I also questioned a decision made by a manager; there was no procedure in place to guide the decision making prosess - at this stage I recieved what was termed as friedly advice, to "get some outside help as I would need it". One of the main unwarrented comments came from the senior manager of the IT Services Group. He stated that he knew I was stressed out due to my mother being unwell. She had died the previous year.

Opened a 5yr internet ISA account and wanted to transfer another ISA into it.

After a month when this transfer hadn't taken place rang customer services to check what was happening.

A flustered employee obviously didn't understand the ISA system and tried to bluff his way round it, then told me he would have to look into it further would I mind holding on and when I said 'yes of course' he cut me off!!

Taking this as a sign of things to come I didn't bother to phone back just moved my money elsewhere.

Opened a cash ISA, and called up to confirm everything was set up. This was confirmed. 2 months later I check my statement and nothing has happened. I call up and am told that I have to go online and make some sort of confirmation, which I do. A month later I get an e-mail from Newcastle saying there has been a problem with my transfer, because the money is coming out of the ISA instead of in. I call up, am told to go online, abandon the transaction, and set up a new one, which I do. 2/3 months later, I re-check online. The new transaction is working fine, but the old one is also still continuing. I continue to try and cancel this transaction to no avail.

I use online banking all the time, and find it generally very easy, however in this case, it was almost impossible to use and Newcastle have screwed me over time and time again! Do not use, difficult and very unhelpful staff!