Black Horse Car Sales, Oldbury, Birmingham

Large second-hand supermarket with a huge choice of ex-lease cars. They dispose of Lex Autolease cars which are owned by the Lloyds banking group.

Purchased a BMW 3 series from them recently. When I went to pick up the car there was an electrical fault which had been spotted on the test drive but was put down to a flat battery. As the car still had a full BMW warranty it was taken to BMW for repair. I was offered a full refund but thought I would see if BMW could fix the problem. I was given a courtesy car to get me home. Unfortunately, the next time I went to pick up the car the same thing happened. It went back to BMW but they failed to fix it again. At this point I was offered a refund but they had an identical make and model which had just come in which I purchased instead. I was given a good discount for my trouble and a full tank of fuel to cover my fuel costs.

I'm very pleased with my new car.

These problems could happen to any car and I was treated fairly and professionally by all the staff. I'm glad I was dealing with a good company and not a cowboy used car dealership.

I would go back in a couple of years to look for another car.

Very smart car dealership with full-time security and car cleaners. The cars are all ex-fleet, they are high mileage but they are all well looked after. Being ex-fleet you have the benefit that they have been fully serviced with no expense spares on extras.

They will deduct £200 from all their cars, so don't think the salespeople are being nice to you. If you really want to negotiate a good price, do it over the phone away from the dealership and where you are in full control of the conversation. I managed to get an excellent price on an Audi A4, even today I can not find a similar priced car at another dealer.

They offer peanuts on part-ex, even the salespeople advise you to sell privately. Simply because they don't want the hassle of moving old stock to other dealers or auctions.

Overall a very good experience and I trust them. I will be back next year or the year after for another motor. Hopefully the same salesperson!