Car World Car Supermarket, Peterborough, Cambridgeshire

Bought a car from car world today they have a large stock of cars all makes and models and yes some less than perfect but what makes the difference with this car site I'd say is the sales team one that stood out well above the rest is the agent she was helpfull and attentive without pushing if it was do able she got it done smoothly with no fuss.

Thanks car world for finding the cars I looked at today. Thanks to agent for the car buying experience that every one is looking for

Reverend a Toyota Prius 2017 with them for £13995. Paid £99 deposit. Was told it’ll be in stock & ready for collection in 10 days. Finance all accepted. Made a 3 hour journey to collect the car on a Saturday morning appointment.

The car was polished up awaiting inspection. Bearing in mind this car had only 25k on the clock. The car was a absolute joke. Every single panel had had some paint in its life. Scratches to the doors & tailgate. A dent the of n/s rear door. Front bumper out of place. All 4 centre caps missing from the alloys.

So I point all the issues out to the manager. All he kept repeating was, “it’s a 4 year old car,” utterly unprofessional. The car was not to retail standards at all. He tried convince me that he’ll get it all touched-in. But I wasn’t impressed. Had to walk away with a day wasted.

Please be careful. If possible ask them for a close up walk around video. I didn’t as I expected them to be a professional car supermarket & took their word for ever they told me.

Bought an SMax that had faults present that were dangerous and should never have passed an MOT. Furthermore, are currently not transferring ownership and taking extra money. Avoid these at ALL costs.

Customer service in a joke and they’ve no interpersonal skills. Couldn’t figure out how to tax a vehicle online. Seriously avoid at all costs!!!

Disgraceful. Bought a car that was then delivered in a filthy condition, missing a key and also missing floor mats.

Dealership are useless. Customer services manager doesn't understand their own t&c's or the distance selling regulation.

Honestly, buy a car somewhere else, its not worth the hassel.

If your looking to buy your next car, I would recommend carworld after purchasing my second car from them and believe it or not I bought my car from the same salesman. Both times I purchased I had no issues and this time I had the car delivered to me. I made a mistake on my last purchase and bought from another supermarket and their customer service was atrocious. Well there is my review, I hope it helps others when buying a car

I have to high light the person I dealt with who is part of the after sales team at Car World Peterborough. Excellent support - kept me update throughout.

No issues with the car all brilliant - I had been advised there would be a tyre inflation kit included in the sale. In my excitement at collecting the car, I didn't check the kit was in the car. On arrival to my home I contacted Car World and was advised no problem. He  was true to his word and I have received the kit today - many thanks Car World. Many thanks to him.

Purchased a car on finance 2 weeks ago. Car was faulty from the get go. After driving it for 5 minutes the acceleration wasn't working and the engine fault light came on, took it straight back. He told me to bring it back the next day and continue driving the faulty car! Brilliant! Took it back the next day and got a courtesy car. This was fine until it broke down with battery issues a week later. At this point my car still hadn't been fixed so had no car to get to work. The next day my car got brought to me on the back of a recovery vehicle in the middle of the day. Apparently it had been 'intensively tested' and it was working after an issue with the boost sensor. Drove it for 40 minutes to work, fine. Several hours later drive it home, engine fault light comes on and off again twelve times. Intensively tested, what a joke! The same day i received my 'fixed' car it got swapped for yet another courtesy car. At this point i was quite rightly asking for compensation. Was told by 'aftersales' to email and say how much compensation i wanted. I did this, asked for my first months car payment to be covered, also the cost of the petrol i put in the courtesy car that broke down and also the wages for the half day i missed of work due to the car breaking down and them not being able to recover until the next day. Basically been told i'll get a full tank of diesel and that's it. 'We're going through a pandemic and aren't far off closing'. Not surprised with the awful service! Do not go here. They couldn't care less. Salesmen make you wait around for ages. It's unhygienic (same half drank cup of water sitting in the same place on the Monday and Tuesday we went). The cars are awful and not worth the price. Aftersales team are horrendous, couldn't care less and no matter how many times they tell you they will call back, they won't. These aren't even half the issues i had. AVOID AT ALL COSTS!

DO NOT BUY FROM THIS COMPANY! They sold me a car which they knew was faulty. Every time I ring to complain about the car they say that a 'manager' will phone me back, but no one does as they know that the car they sold me was a faulty one! They are unprofessional.

The car has broken down and I have had it less than a month! its now being repaired. I was told by the garage that there are so many faults on this car and they should of not sold it as they did.

A disgraceful company! taking advantage of people especially in times like these.

Don't bother with these lot. All well and good when selling you the vehicle, spent near to £11,000 on a car with them last week. Sold with a bald, illegal and dangerous tyre, provided pictures and a report of the illegal tyre and asked for it to be replaced from the 'aftersales' team and was met with nothing, he didn't even bother contacting the workshop about the issue. Had to chase for a week when emails and calls were ignored, a useless employee in aftersales, who can't long be out of school, was dismissive and unhelpful. Even the wrench monkeys at kwik-fit managed to immediately spot the dangerous tyre, so clearly the 'pre-inspection checks' before selling the unroadworthy vehicle weren't done. Also sold with a repainted botched wing which wasn't on the paperwork. And didn't bother sending the v5 off.

Beware if you are going to try and buy a car from this place, the initial sale might be swift but any help you need after the transaction is complete won't be forthcoming. Currently contacting trading standards and citizen's advice about reimbursement. Don't be fooled by the fake 5 star reviews either.

They owe me a warranty and the promised 2nd key and I’ve more chance of getting John Lennon to play at my birthday than that rabble to do those 2 things and contact me back ! Avoid Avoid Avoid !