The Car People www.thecarpeople.co.uk

Despite a great sales service, having traded in my car 5 weeks ago, they have still not repaid my finance on that car.

No amount of calls or complaints has yet resolved this.

You cannot speak to anyone in their accounts department and the phone system tells you, you are in position 2 then 1 then 3 and it seems to be at least 40 mins before your calls get answered by people who say they can't help you as they are only sales people.

No one at this company wants to take responsibility or take any accountability.

Just awful, been pursuing complaint now for over 12m, they deflect, fail to respond, basically once the money has left your hands, they'll do anything other than deal with you, even with consumer rights, they are not recognised by this company. Avoid, avoid, avoid.

1st impression WOW big reception area and lots of staff. But it went downhill from there. Totally unprofessional in their conduct and practices. Had to call 4 times to get my refund after being told twice no record of my payments. If you are trading in a car - beware!! the price they quote isn't what you will get ! We were offered £750 then on the day of collection it went to £150, as they said alloys were scuffed, so we walked away. Selling cars 3 years old with 4 weeks MOT and won't MOT it, most garages would sell with 12 months, but no you have to pay for the MOT. When you pay a deposit you get NO paperwork only your visa card slip, no details of the reg no. They want to sell you a package to V5 and tax for you - which most garages just do for you without a fee. When you ask to speak to a Manager no one will come to talk to you. Drove 4 hours twice to get this car and they thought I would just say yes having driven all that way, well guess what I said forget it, refund my deposit, and we walked away, then had great pains trying to get the money back due to their awful practices and admin. No option to speak to Accounts dept on their phone system. Beware when they write down your card number they also write down the 3 digits on back of card which they don't need! and then the bit of paper went missing. You can see why I am disatisfied with these unprofessional people at Warrington The Car People Ltd. Fixed prices, won't do anything about a bonnet scratch most garages would say yes we will touch that up, their answer: that can't be repaired..... I have never heard such a load of rubbish. When you ask a question to you the answer "yes I should think so" because actually they don't know the right answer. Awful awful experience. Have since bought a car from autoworld in Willenhall and what a pleasant easy purchase that was and got MORE than £750 trade in, just to prove my point, they are OFFERING £150 AND with their ADMIN add-ons.

Just been to see a Citroen Ds4 with a view to buying, priced at £7,814 it turns out the parcel shelf and the torch from the boot that doubles up as the curtesy light was missing, they said if a car comes in with the bits missing it’s not replaced and sold with the bits missing.

“Our cars are all prepared to the highest possible standard before you drive away in them”

THEY SAY.

Beware these Car People are Taking the pxxs.

Parcel Shelf £129.00

Boot Torch £29.00

I had the misfortune of buying a car from car people Warrington and trading in my old car, Car people took so long to settle the finance which was owing on my old car that the finance company said they missed the date for the settlement and the figure had expired, the balance still owing is £760 which car people refuse to pay, they even tried to blame me saying I had given them the wrong settlement figure, which is strange as there salesman and finance department obtained it themselves, They now ignore my calls emails and are not available to talk.

So think very carefully before trading in a car if they tell you they will settle the finance because they have left me in debt! Special mention to car people for threatening me over my review for mentioning names and to the poor person who bought my trade in VOLVO S60 AV12WHM Which they illegally sold with outstanding finance on it! , I have had to complain to the motor ombudsman to see if they can make them pay, The one star I had to leave is more than they deserve

Purchased a bmw 1 series off them,found out after we had payed our money,that the locking wheel nut was not present!told it would be replaced straight away along with scratches being made good as car at the time was just in and covered in dirt!6 weeks on we are not a priority as I'm on run flat tyres and it will be another 2 weeks to sort!no contact from them me chasing!BEWARE..they get your money and move on!!!your a past customer and not another sale for them...stay clear of car people Warrington..it's all about turnover rather than customer care...CON...MEN!!!STAY CLEAR!!!!

I bought a car from The Car People, Wakefield. Drove it approx. 2 miles and warning lights came on. I've now found out that the car's clutch needs replaced and there are possible/probable gearbox and engines issues.

I contacted The Car People to be told it has nothing to do with them. Currently seeking legal advice as court action seems to be the only way to resolve this farcical situation.

They would have received no stars, but that's not possible.

Don't touch. You have been warned!

Purchased vehicle and paid full purchase price in full. After being dropped off at the garage to collect the vehicle, (and later having to fork out for a taxi home) found our vehicle to be held hostage by staff demanding more money illegally which we had to claim back (successfully from DVLA at a later date — which staff also tried, and failed miserably, to claim).

Worse than diabolical!

I purchased a car a month ago, within days it was apparent there was a major leak at the rear of the car, which meant a pond formed in the boot. I notified Car People straight away who said to bring it back but because I needed a loan car in the interim I would have to wait two weeks when one became available. Three weeks passed with no call so I had no alternative but to get the manufacturer to view on my drive as part of there roadside assistance package for an initial investigation. They noted numerous problems and subsequently booked it into the main dealer. Following this we were told repair works must have been carried out previously and not to the standard required which resulted in the leaks. We were then charged for the investigation works and that it wouldn't come under warranty works due to the poor repair. After numerous phone calls and correspondence car people admitted fault and said we could return the car for a refund. No compensation was offered or related costs covered e.g. the inspection works, fuel, time, temporary insurance & admin fees etc. I also had to wait 3 days after returning the car to get my money back (Not right based on the fact you cant take the car away initially until the money has been taken out??), and also not good if your trying to purchase a replacement car on the same day you hand back!!!! This car was £12.5k, just over a year old, low mileage and with the best part of two years manufacturers warranty still applicable. Poor customer services from start to finish...Avoid!!

Bought a used vehicle from Sheffield car people.. Left me alone till I decided what a wanted,, not pushy,, laid out all options leaving me to decide.. I wasn't going to write a review however approx 6 month after purchase I contacted the car people with regards servicing my car which the honestly told me it wasn't required saving me money most garages would have ripped you off for ... Recommended would return for my next vehicle and use to maintain my vehicle..