RAC Trackstar Plus

When we bought our car it already had this tracker fitted so we had no choice really but to carry it on, 7 1/2 years later we are selling the Car, and yep the small print that we didn't see all those years ago (when i spoke to them over the phone) must of said that if you SELL your car you wont get any refund for the complete months left on the subscription (11 months in total for us) so you pay for a service on a car that you no longer own.

I would seriously consider looking for another tracker that would give you the option if you no longer own the car any more to be able to get a refund.

I could totally understand if i was just cancelling the subscription but i no longer own the car

I agree with the other reviews.

As a customer of 6 years with trackstar, all I will is add is WATCH THE SMALL PRINT.

i have read one review and its not one any more because its 2 now. same problem. i tried to ring them 10 times holding some times 20 minutes but no body pick up the phone. e mailed to them will wait for 7 days.

i do not think its worth having this from this company.

I think it is quite a big commitment choosing a tracking device. The cost of supply and installation is significant and if the backup is not there afterward I'd feel left with a wasted investment.

I have tried many times over the past month to reach Trafficmaster customer services (who manage the tracking for RAC Trackstar Plus) by phone but they do not seem to pick up at the times I call. Sales on the other hand has always picked up the phone immediately when I've called.

Contacting customer services by email, I've received an automated response advising me that they will respond in the next 7 days. Even if they were to manage this (which in practice they haven't so far for me), if I need to respond to their reply it seems I then have **another** 7 (or more) days before I will get an answer.

As you can imagine I don't think this is an efficient way to deal with customer queries. It also seems quite incomprehensible to me as a policy since the workload is no less if you wait 7 days instead of dealing with the issue directly. In my opinion if they are accumulating a backlog, they don't have enough Customer Service staff.

Add to this the fact that they have apparently not received two letters in the last month which they ascribe to being lost in the post.

This is based on observations over the last month. I hope that this situation is addressed with some urgency and things improve.