Autoprotect - www.autoprotect.net

This company is the worst purchase I ever made in my life .I bought a van last year and paid £600 for a 2 year warranty through this company .I was unable to collect the total claim of £200 due to faults that showed up at the MOT. After a lot of phone calls and back and forth e-mails I'm giving up. But I will do everything in my power to discredit them . People don't ever buy this anything from them!!!!!

After two years of fighting this company eventually The Motor Ombudsman service has ruled in my favour. The reasons are:

Remedy

As I have upheld his complaint, I intend to award Mr Blest with reimbursement of his repair costs in

accordance with the terms of the warranty.

I would be grateful if one or both parties could advise me of what the repair costs were before I issue

my final decision.

I may also make an award for recovery costs if I deem it appropriate.

Regarding the breaches of the Code for investigation of mis-selling, and the incorrect email address,

I determine the most appropriate remedy is a formal apology.

My provisional decision

I intend to uphold Mr Blest’s complaint for the above reasons.

I intend to make an award whereby Autoprotect must:

1) Reimburse Mr Blest for the cost of the turbo repair in accordance with the terms of the

warranty; and

2) Formally apologise to Mr Blest for failing to update the email address on their website leading

to a delay in actioning Mr Blest’s claim; and

3) Formally apologise to Mr Blest for failing to direct his complaint regarding mis-selling to the

appropriate party.

Next steps

As this is a change in outcome, I am giving both parties 10 working days to provide me with further

comments, which they can do by completing the webform – a link is included in my email. Once I’ve

received responses, or this time has elapsed, I will look to review the complaint again within 5 working

days. However, in the absence of this, it is likely my final decision will be along these lines.

I had to scrap my car because of the breaches that this company did. Now I will seek a county court case to recoup the value of the car with the backing paperwork of, The Motor Ombudsman service to do this!

I will not let this company get away with it!

PLEASE AVOID!

The reason I am giving this company one star is because i had no choice, if there was an option to give them a zero I would. Please do not buy a warranty from this company. Recently I put in a claim about a small scratch on my car, keep in mind I payed €2000 euro (for two year warranty) for full coverage as I am a new driver. I got a basic email the next day saying that the damage was “too much” for them to fix, even though is was a tiny surface level scratch which wouldn’t cost much to fix if I went to a mechanic! I got on to customer services and they were beyond rude! These people don’t want to help and they will do/say anything to keep their money. I am very very disappointed and will never buy from this company again.

We purchased a comprehensive warranty to cover all mechanical failure. After 2 months the diff failed, it was inspected by a specialist who advised a tooth had chipped within the diff which caused the issue. Pictures were provided, after many emails and excuses about what they needed to show the failure they advised that a chipped tooth is not sudden failure hence this is excluded due to their fair wear and tear policy????.

Steer clear of this company and anyone who sells you a vehicle backed by them.

I definitely I don't know how this company gets a good reviews.

When I bought the warranty the dealer told me: extended warranty of 1 year for all electrical and major mechanical components at a price of 350 euro.

Now, when I tried to use the warranty the customer service replied to me: Your warranty is for a sudden mechanical or electrical failure.

Draw your own conclusions.

I was sold Smart Protect when purchasing a car. I received a small dent to my door in a supermarket car park, within the size and dimensions they stipulate are covered. Took picture on the app (which is very basic) to receive an email saying the claim was declined. No information as to why. Please don’t fall victim to this company. Complaint submitted on their website, no response. Called customer service, they couldn’t tell me why it was declined. Told me someone would call the same day, no call received.

New policy taken out and when reading the finer details I noticed points incorrectly answered. The advisor had ticked the previous faults box for the vehicle. On challenging no response, then advisor identified the mistake but never heard again from them or updated paperwork to remove the mistake they had made. I cancelled within the cooling off period and received a refund. Can imagine the hassle later down the line when a claim is raised to the answer sorry you declared a fault.

Please avoid and look elsewhere

This so called Warranty insurance' company will find any excuse not to pay out. They will refer back to terms and conditions which are somewhat ambiguous and if you were sold the warranty by a dealer you would not have seen anyway

They will not pay a workshop Labour to 'investigate' a fault only Labour and parts to fix it ..once a photograph of the part (extra Labour which they won't pay) or other proof is supplied by the workshop...at your cost!.however investigation is sometimes a large part of ensuring that the right fault is fixed.

Next, if the part is deemed non mechanical they won't pay for the part or Labour to fix it. So if it's a leaking radiator (non mechanical) blown hose, or in my case the headlamp washers they won't pay out.

Car was off the road nearly to months back and forth to warranty company speaking to a different person each time and sometimes quite rude don’t touch them with a barge pole 

Dreadful company. Sold us a policy for tyre cover with a limit that is only 2/3 of the actual cost of a run of the mill replacement. Not told that at the time. Rang to question this and then one agent agreed to the full refund. Weeks later we get the refund which was not the full amount. Am now told that agent never agreed to that.

To add insult to injury the last agent I spoke to over talked me constantly, raised his voice then mansplained for minutes. Nasty and rude. AVOID

What a joke. Am taking them to the FCA to sort it and hopefully that costs more than the difference.