ATS Euromaster

I booked my car in for 2 rear tyres via black circles. After picking the car up I noticed mechanic had scraped my alloys from removing / replacing one of the tyres.

I've also noticed a vibration through the seat at 70mph which wasn't present before I changed my tires, and on closer inspection I found all the wheel weights had been removed.

I've complained to ATS UK for the damage and they've rejected my claim. DO NOT USE THESE LIERS.

I've been a customer of ATS for years but after this experience I won't be returning due to the extremely poor workmanship.

If you value your wheels then go elsewhere.

Visited the Andover branch, after getting a PSI warning despite inflating the tyre 2 weeks previous. Although busy they said leave it with them and they would check. On my return they said it was a valve and no charge, very great full for the excellent customer service and the recommendation for checking my Air conditioning.

I have used ATS in Welwyn Garden City several times and have always been very happy. The service has been good, they haven't over charged and they have been happy for me to watch / inspect their work every time. I will happily return there for tyres, alignment and AC regas with no issues.

ATS recharged my Air-Con in July 2022. I used it for the remainder of that summer. When I attempted to use it on the first warm day of 2023 it had reverted to the original poor operation. I contacted ATS who replied with this comment.

"In relation to the aircon regas service, a leak test and pressure test is conducted on all vehicles. During the test, if any faults regarding the air conditioning system are picked up the system will automatically stop the aircon regas job. If no faults appear, the system will go ahead to the recharge the aircon to the manufacturing standards. Having said this, in some cases if the vehicle has a small leak, the system may not be able to pick this up on and an aircon regas will be carried out."

So basically they test first but if there equipment does not pick up any fault which they admit can happen they will still re-charge.

Also they offer no warranty.

Everything appears to be in ATS favour leaving me out of pocket in having to have it recharged again.

Awful service and awful Customer service.

Ordered 4 tyres online - (£525) to be fitted on 12/12/22. Phone call on the Monday morning saying tyres not in. Asked for a refund as I still needed new tyres as my car had its MOT on the Thursday. Was told it will take 10 working days to process. No email confirmation of this. Called head office on 14/12/22 and spoke to an extremely condescending member of staff who couldn’t be bothered to apologise to me and just kept saying that that was the company policy. Husband managed to speak to the area manager who said the refund should only take 3-5 days.

It’s now day 8 and I’m still out of pocket!! We are now only 5 days away from Christmas and I need my money back! I’ve contacted the complaints department and will see what they have to say. I think this is disgusting treatment and I will never use this company again. Angry is an understatement!!!

Be careful using their website to buy tyres. I bought 2 tyres online and arranged for a fitting at one of their centres. Got a call from the centre manager almost immediately to say the tyres are out of stock and not available for for nearly two months. No alternative offered just a refund. The refund has taken a week to be processed. Looking at their twitter account this has been happening for a while but they can't be bothered to fix their website.

I ordered 4 new run flat tyres to be fitted online, booked an appointment at local branch and paid £500 online. I then received a call from the local branch a few days later explaining that they don’t have that tyre in stock, won’t until late October and don’t have any other brands that size until late October. He said he didn’t understand why the ATS website were taking these orders and it had happened to many others recently. I called customer services, they said that a refund would be given but that it could take 7 working days to be issued! They also said they don’t have a stock checking system online so this often happens, they take peoples money for a product they don’t have and keep it in their bank earning interest for themselves. I asked to speak to a Supervisor / Manager to complain, they said that this is not possible, you can only put it in writing and have to wait several business days for a response which is frustrating. Furthermore, I needed these new tyres for the car to pass it’s MOT that is coming up and now can’t afford to pay for new tyres until I eventually receive the refund which, if it is 7 business days, is after the MOT so thanks ATS.

I wouldn’t recommend buying tyres online with ATS to anyone. This is happening to others so beware

Please don't go here. I booked a mot 3 weeks in advance. When i turned up they cancelled my mot and said "oh did no one tell you it is cancelled?!" And just shrugged it off saying they don't know when i could rebook AFTER i paid online for the mot. Shocking customer service.

My daughter called to ask ? About mot she is 21 and this is the first time of doing this without me helping due to being away the way they spoke to her is disgusting then put phone down i don’t talk to my kids like that and I would love to know what one spoke to her like that I would go down and pull him over his desk and teach him some manners but I will be going there when I’m back to have words with the so called manger as it unacceptable

For anyone to talk to anyone that way let alone a customer Pembroke is depot to go to waiting times low all staff have manners and happy to help so if you want good customer service and be spoken to like a person then Pembroke the ats to use try it you will never go back to hwest terrible customer service I only given 1 star cos I have to

I had mot done 9/10/21 failed because reversing lights defective (major problem) was surprised because the day b4 had all lights checked prior to mot but thought maybe a bulb had gone !? Went home checked reversing lights they were fine !!!!!! Phoned next morning spoke to Ats Eastleigh and questioned why it had failed ?? Bring it back they said ! I did retested and passed ???!!! I questioned the man at reception and asked why it had failed previous day and he said though he wasn’t in the previous day of the test that they hadn’t worked and the tester had 15 yrs experience!!?? my issue is good customer service is to admit mistakes and rectify and then no review needed bad customer service is to try and justify mistake and compound it by telling me of the tester’s experience!!?? now I’m wondering what if any of the minor defects are genuine I’m going to go to a proper garage and get them checked by a mechanic !! It’s a shame because my 1st time of using ats has resulted in my last time of using ats