Dees of Croydon

Took our 2015 Ford Kuga in for a system update and to repair a faulty tyre pressure sensor. Once they did their ‘investigations’ and the new pressure sensor was fitted, we were told another one was faulty. Their explanation was that the original faulty sensor must have been providing a wrong Signal so hiding the other issue. We advised them not to fix the second sensor as it would have been another £122.00.

We collected out car and when we went to drive it home, an engine failure light came up with another 3 faults that were not there when we stopped it off to them. To add insult to injury the car had only passed its MOT two days before and no issues were flagged. When we spoke to them when the car didn’t start we were told the issues were already there and ‘do you not have breakdown cover’. I have never received such shocking customer service, they are awful and unhelpful. Do not take your care here!!!!!!

I have bought my two previous Fords from Dees so went back to them for a third one. Both their manager and the sales associate made whole process very straightforward with their friendly and helpful attitude. They gave us plenty of their time to look around the different cars, and happily arranged for me to test drive the one I liked. All my questions were addressed and I didn’t feel rushed into making a decision. When I arrived to pick up the vehicle it had been very thoroughly cleaned, checked and prepared, ready to drive away with a full tank of fuel, plus with their lifetime warranty and service plan in place, I can look forward to years of trouble-free motoring. I highly recommend buying your next car from them.

Worst salon I've ever experienced.

I bought a car 5 months ago

which is ford focus st line, I was sold the best warranty package, which I paid extra, and I was supposed to have the car serviced at any ford showroom, then it turned out that no one at any ford showroom would accept me, I had to deliver the car on a tow truck to London where the car was purchased, which is practically 300millage from home.

when the car showed a defect after 5 months (I was told that it was my fault because the cable responsible for ABS at the brakes got water and rusted,

There is no such option that water does not get there because it is a cable that is literally next to the brake pads) and I was informed that my warranty does not cover this repair (although I have insurance for electronics).

When I asked what is the possibility that the fault will not occur again in the rain, since the cable is at the brake pads, Ford replied that he will not give a guarantee and that he will again replace the wiring appropriate for ABS, which is a cost of £ 1,700.

(While this is the most obvious defect of the car).

When paying for the repair, Ford was supposed to give the repaired car on 17.03.23 to the person from AA who I ordered to pick up the working car. AA was supposed to deliver it on 18.03.23

when the AA person went to Ford he was refused the car saying they didn't have the staff to give him my car

without informing me (waiting for him all weekend)

Ford in such a way helps the customer to quickly recover the car, making it difficult for him where he has been depriving me of earning for 2 weeks.

Bought a 2nd hand Ford B-Max elsewhere in October. With MOT due in a few days, thought it would be good to take it to an authorized dealer. Had a minor repair that needed doing, and they sent me a link to approve the repair and SMS to confirm I've got the link and even a call to follow all that! I thought it was a bit much and thought the repair was a bit expensive, but also felt the pressure to go ahead with the repair as I didn't know if that would be fixed elsewhere in time for the MOT and they said it would be done today still, so I gave them the go ahead. I've then decided to look a bit more into what was involved and found that I could get the parts (bonnet latch and cable), from Ford's VERY OWN website, for under £100, and that was at regular price - they even had it discounted to less than £80 today. So I rang them and they didn't pickup, left a message saying I wanted to discuss the repair. Got a call quite some time later saying that they had ordered the part and now they would have to complete the repair. Only issue, that repair needs, according to them, 2 hours labour. At £150 per hour! Everywhere else seems to need under an hour to do that, and cheaper per hour. Their "qualified" service needs twice as much at an exorbitant price. I cannot, according to them, cancel the repair because they've ordered the part, even though it is only going to be delivered tomorrow, so I'm left without a car for another day.

Lesson learned: first and LAST time I've used them, should not have trusted Ford's website and instead do some research.

DO NOT USE unless there's no-one else available. Even then, think twice!

Went in to see a car they had listed online, the salesperson we were dealing with was quite nice and we were interested in the car but decided to check out one other car before we made a decision.

Called back later in the day to see if they could include anything with the car as we were deciding between them and another dealership which was offering the same car but slightly cheaper and included a 3 year warranty. After supposedly talking to the GM they came back with an offer of the initial price for the car and a lifetime warranty. We thought this was a great deal, so we turned down the other dealer and made our way back to place our deposit.

It took us 2 hours to get back to this dealership and in that time we received and signed a initial document to reserve the car as well as calling the dealership to clarify we were paying cash and not financing the car. I mention the time it took as to get back to the dealership as when we arrived and got to see the original salesperson we were only then told that supposedly there was a mistake on the pricing of the car and that it was actually more expensive so they couldn't offer the lifetime warranty but we could get it if we paid more.

I can understand mistakes happen and the price could have been put up wrong. What I can't understand is the car was up online at this price for a few days. Also when viewing the car the same price was quoted to us and after calling them back and supposedly getting a deal on this car the same price was again quoted to us. Only when we turn down the other car and arrived back ready to put down the deposit for this car they then tell us 'sorry the price was actually wrong you need to pay more if you want this car'.

I would recommend anyone looking to buy a car here to actually ensure that the price they say their cars are are actually the correct price before you waste your time with them.

Like the vast majority of other reviews, my experience dealing with Dees was a complete nightmare.

Bought the car from Dees and took out the Warranty for Life service plan. Despite a low millage driver I experienced numerous issues after every service. A complete waste of time and money for the following reasons:

1) Every time the car was serviced it was returned with new problems, requiring multiple return visits.

2) I received some of the most appalling, ridiculous excuses for why there was a problem. Engine misfire was blamed on the coolant bottle being empty. Remarkable since they had replaced the bottle only a couple of months earlier and hardly a cause for a cylinder misfire. I subsequently learnt from a reputable mechanic, this lame excuse was to hide the damage they caused when servicing the car. In this case a spark plug was inserted with a cross thread! So angry I wish I had some recourse to make them pay.

3) the Warranty for Life is a joke, as nearly every claim was disputed on the grounds of fair wear and tear exclusion.

AVOID AT ALL COSTS!

the night table i ordered arrived broken with a none functioning bottom drawer. this is complete junk.

I have a service plan and warranty for life with Dee's at Croydon. I bought my Ford Edge in 2017 new from here. Fast forward 2020 May my car was serviced. In September we paid £600 to have gearbox oil changed and a diagnostic test because the spanner symbol showed a few times. They did not push the return hose back on properly and secure it with the pin. Diesel spewed all over the engine and would have invited with me, my husband and two grandchildren inside. They wanted me to drive it to them so they could check it's not faulty. It's almost 3pm and I'm still waiting the service manager to call me. He was in a meeting at 11am apparently.

The AA came to recover my car and connected the fuel return pipe properly and another pipe they failed to connect properly. We could have BURNT ALIVE in our car because their INCOMPETENT ENGINEER failed to do his job properly. AVOID DEES OF CROYDON. I highly recommend Trust Ford they are friendly and compitent.

We have taken our car in twice in the last 12 months because the battery has died for no obvious reason, the car is only 3 years old. Both times they have charged us to investigate (£150) and have told us they can't find anything wrong with it. It then always dies about 3-4 days later. They refused to issue a refund because they said it still took the technician time to investigate even though he didn't find or fix anything! Both times we've tried to speak to the mechanics themselves to explain what's happening, but instead we were told we had to tell the receptionist the details, who didn't take any notes. So frustrating because now our car doesn't work, we've paid over £300 to NOT find out what's wrong with it and they've said we will have to pay again if we want to bring it in. I wouldn't recommend at all.

Took automatic to be repaired, they could not find diagnostic codes, only interested in me buying new tyres and break discs, sent me a video, they did not even open the bonnet, eventually told me me I needed a new clutch, lasted a month, now claiming new problem, please be very careful if you are considering using, seem only interested in making money but not fixing your car.