Ford Dees of Wimbledon

We visted the show room and were dealing with Baris on Friday. We asked to send us figures by email but nothing came. I called Baris but he said he mispelled the email address and was going to send it again. Again nothing came through...I called again and again but I was ignored. I talked on Wednesday to Baris but he said that he was waiting for the email from me, so I decided to drive to dees... unfortunatelyBaris was absent when I arrived and I was talking to older man from the sale office. At first he was very rude, he presented himself so unprofessionally, his mask was very dirty and old, his trousers were dropping down, what a disgusting look of the man, I think he was in charge of sale dpt, its not only that, he was rude to me for no reason. please stay away from Dees. I went to different Ford Dealer and bought my new Ford and I had pleasute to deal with their competitor.

My brand-new ford focus developed a fault in that the screen on the dashboard which gives access to the satnav, phone, audio etc stopped working. It was booked into Dees on a Monday. By Wednesday I had heard nothing so rang and got the answer phone. The recorded message said that if I left my details somebody would call back. They didn’t. By Thursday I had still heard nothing so rang and was told that one of the technicians was isolating due to COVID-19 and nobody had looked at my car. I pointed out that I should have been kept up-to-date with the situation. The following Tuesday I rang again and spoke to somebody who said he would look into the situation and call me back. I never received a call. The following Monday I went to the garage as I felt that since phone calls were being ignored I needed to speak to somebody face-to-face. I was told the problem was That there was no fault with my car and if I took the key and switched the ignition on I would see that. I asked the receptionist telling me this to go and switch the ignition on, which she did and returned to say that the screen did not work. The manager of the service department came to speak to me and named the individual who had not returned my calls. I found this totally unprofessional as being in a managerial position myself I would never name a member of my staff in this sort of situation. I was now two weeks down the line from leaving my car at the dealers and no further forward. This is a company vehicle and my employers had now got involved to ask what an earth was happening. It was agreed that a new part would be ordered and I would be contacted when the work was finished. I was absolutely amazed to receive a telephone call two days later saying that my car was ready as previously I had been led to believe that the dealers telephones could only receive incoming calls as they seemed incapable of ringing anybody back. I will never use this particular dealer again and I would warn anybody against taking their vehicle to them. They are inefficient, rude and incapable of keeping customers informed as to what is happening with their vehicles

I took my car (which I had bought from Dees two months earlier) to the bodyshop at Dees for repair after a scrape. A week after return to me a fault with the window trim occured on the door they 'fixed'. Despite repeated attempts to get the problem fixed - phone calls, emails and visits in person, I keep being fobbed off with "we cant get the parts to repair the damage" and my attempts to escalate the problem through communications to get it resolved are ignored.

This is second time they have damaged a car of mine when in for repairs and they never fix the damage they cause. The staff are clearly incompetent.

After nearly 30 years as a customer I have decided to take my future busines elsewhere.

I have had nothing but problems with dees of Wimbledon long waits for a mot 3 hours and damage to the bodywork on my car on two occasions the customer service department tried to tell me i was a liar until later they checked the cc TV then after promising me a courtesy car I got there they told me someone else had taken the car worst dealership i have ever come across i suggest you go to Wilson showroom in Epsom iv never had a problem with them dees is unprofessional and not fit for purpose

We went to enquire about purchasing a nice looking Audi Q3 which fitted our requirements. Test drive was fine, but the sales staff were appalling and insulting.

They refused to show any basic documents for the car (e.g. Reg document, Service History, MOT) despite repeated requests. Every time there was a new excuse not too including "data protection" which is laughable and probably illegal. Alarm bells rang...

Then they proceeded to rubbish my part exchange car with the Sales Manager saying that it "had more filler than Wickes". Completely untrue and highly insulting.

Overall, the sales executive and his manager were rude, lacking in any empathy or willing to negotiate (though continually knocking down the value of my part exchange).

Avoid this nasty place at all costs - they have no ides of customer services or being pleasant to customers.

I will only give zero star for Ford Wimbledon service department. All the people in service department are fit for nothing. My car is going and coming to them for the past 2 months continuously. They fix it and will give the car keys. The car will broke down on the same day. Then have to wait two weeks for their appointment. On the appointment day, they will check it and ask to wait for the parts for another 5 days. once done , the service manager will hand over the key. The minute you drive, you can realise ,the car is not fixed. Then the same story. This is my 5th time to him now. But still not accepting his fault. Beware of these people.

Now I have to look for good garages. Local Garages are million times better than Ford wimbledon

Regrettably I’d have to agree with the majority of people on here.

Lying about the availability of a courtesy car – apparently there is a two-week waiting list to get one! So customers are supposed to predict the future and know that their car is going to develop a fault in order to book a courtesy car in advance?

Promising to call me back and not doing so – not once, but twice!

Telling me, after having my car an entire day, that they weren’t able to identify the fault – despite just having to plug in a diagnostic tool and the car’s central computer gives you a code telling you what’s wrong.

Purposely making customers wait at the service desk, not even acknowledging them...

If you’re going to lie, at least make it plausible – do you really think we’re all that gullible? It takes all of 5 minutes to call someone back, so why not do that? A smile, nod of the head, etc., isn’t going to hurt you.

Had my car not needing fixing under its warranty, I wouldn’t have gone to Dees.

Having brought a Vignale from Chichester and then going to Guildford and Farnborough garages, i was somewhat disappointed with the service teams at all these branches let alone the 'Vignale Promises' that have never been honoured at any branch. That is a whole different complaint to be honest with you - Ford should never ever have released the Vignale brand - it's not been thought about and all branches have not yet been trained to the standard that 'Vignale' promise.

I dropped into Dees of Wimbledon and met Chantelle in the service team, i was looking for a garage that could service the car and was a good 'goto' for anything Ford related. Chantelle was a spot on, down to earth person that got the job completed and made me feel like a person rather than a number.

My issues were no problem at all and have all been rectified including a software update that i'm currently sitting in the garage waiting to be completed albeit slowly, but best to have it done properly than a rush job i experienced at other Ford dealerships

The service receptionist was rude - wanted to charge for work that was not agreed on and tried to cover her inaptitude for not following procedures with her rudeness. This resulted in raised voices on both sides. Receptionist obviously have a problem with young people or people who she perceived to be inarticulate!!

Co-incidentally, whilst I was waiting, another customer on the phone talked her down from a price over £900 to just £600 - how inept and stupid was she?

Suggest Dees get rid of this girl quickly and put a mature woman or a male in her place before she loose the company more money or more customers.

I have tried to contact Dees Wimbledon to book my car in to repair a wing-mirror. First, I tried emailing them and didn't get a response. Next I called them and had to hold for several minutes before I got to speak to someone. I explained what I wanted and they transferred me to 'bookings', I explained what I wanted again and apparently the specific person I needed to speak to wasn't available. They took down my number and said they would call back. They didn't call back. Judging by the other reviews that I have since read, I can see that they a probably not interested in repairing a wing mirror and can generate more profit from their other activities.