Nationwide Motorglass - www.nationwiderepairs.co.uk

I had a replacement Windscreen replaced through my insurance company Sage who appointed these installers. Started with failure of fitters to turn up on the agreed dates which I had to take time off work for. When the windscreen was finally replaced it leaked badly and soaked the interior of my Range Rover Sport. This company is trying to deny responsibility even though I had investigations carried out by 2 other companies who said the windscreen hadn't been fitted properly. They refuse to call me back or pay for a replacement Windscreen or the drying out of my water damaged vehicle and its electrics. In the end I have had to get the windscreen replaced by another company at my own cost along with booking my car in to repair the water damage. Saga also very unhelpful in this matter and expected me to try and sort these issues out with the installers that they appointed.

I now how a huge bill to pay for the damage to my car from the badly installed Windscreen.

If your insurance appointed them to do repair your windscreen say no and save yourself a whole lot of heartache and expense.

On 11 July the windscreen in my Subaru Forrester was replaced, he started by saying he was not sure he had the screen on his van which was unhelpful, he did the job very quickly and was not keen for me to check it. Being a trusting person I assumed he had done a good job.

When I got in the car later that day the windscreen was very dirty with the round marks where he had used a sucker to put the screen in and there were bits of black rubber/plastic all over the place inside the car which I had to clean up. Two weeks later when cleaning the car myself I noticed that the passenger corner of the windscreen had been damaged when put in and there were cracks beginning to travel across the windscreen.

I telephoned Nationwide - now FMG and complained. The receptionist suggested he come back and put it right I refused as he did such a more job the first time. She sent me a more senior engineer. He immediately knew what had gone wrong and how the damage had happened. He explained every detail clearly and did mention that the previous guy had also dislodged a part of the windscreen and had not bothered to find it, under the Drivers seat, and replace it. He was efficient, very helpful and pleasant, explained what he was doing and did a fabulous job.

If only the original guy had admitted that he had made a mistake and rebooked the job with a new windscreen things would have been much easier.

So a very poor job rescued a month later, thank you.

Windscreen chips repaired really quickly. good communication and excellent service.

He was an excellent advert for the company

the chap rung me before and said he would be about an hour when he arrived he rang again said he was waiting for me outside he was very polite did a really good job i thanked him for the professional way he handled the work involved he cleaned the areas he worked around said goodbye and left

Prompt courteous and most excellent windscreen replacement- he went the extra mile!

Excellent service for our windscreen replacement, he also replaced disintegrated rubber on the windscreen. He left the car interior clean and tidy. Would recommend the company to friends. 

This morning I was mrnt to have my screen replaced after waiting 8 days for an appointment so the usual stuff happens turn down overtime wait in all day only to get a message from the engineer that he has been held up at this last job for over two hours and only just decided to send a message to let me know now so definitely not impressed with the communication at all and when I tried to rebook took over 30 minutes to get through so requested to speak to a manager let's see that happens. Such disgusting customer service and definitely not professional at all.

The internal operation is poor, it is only thanks to the field engineering team that I have given this company 3 stars. The people who answer the phones are good it's the ones in the background they call schedulers who need to COMMUNICATE!! I had a SAGA insurance claim because a stone caused a large crack across my L/R Discovery windscreen. It took a long time for the initial screen to be replaced, I had to chase to find out why it was taking so long, THERE IS NO PROACTIVE COMMUNICATION, no one calls to tell you what's happening. Eventually it was done but unfortunately had been fitted wrong and had to be replaced, this caused another long wait for a replacement screen - STILL NO UPDATES OR COMMUNICATION!! I had to phone them every 7 days to ask what was happening and try to find out when it might be fixed, the phone team couldn't answer this and they couldn't get any answer from their internal team. I don't mind a justifiable delay but EXPECT TO BE KEPT INFORMED. Because I didn't hear anything I assumed they had forgotten, so for 4 weeks I called them, every Friday. Eventually the Engineers sorted it out, thank you guys.

I called because I needed my passenger rear door window replacing. The woman on the phone insisted that my window had TWO pieces of glass in it, even though I was looking at my car and I told her the window was just one solid piece of glass, she argued a little and then eventually agreed with me. When the technician turned up 10 days later, they had brought the wrong window (one that had 2 pieces of glass). So arrogant to think she was right even though I told them three times it was ONE piece of glass. They also gave the repair technician the wrong address. Full day off work with no pay for no reason. I've tried to ring to rebook the fitting, because it's cost me £85, but I've been on hold for 30 mins so far. DO NOT use this company. They have taken my money, not fixed my window and now they won't answer my calls.

They gave me a date to replace my windscreen and they came on that day. The fitter was very polite and helpful. Did a good job and made sure the vehicle was clean and tidy before he left could not have asked for more well done