Service4Service Ltd - www.service4service.co.uk

Service4Service picks-up your car to check at a local garage. But they charge in 100s for pickup and diagnose and triple of actual cost of maintenance.

Warning! Danger Alert! WARNING! This company will take your money.

UPDATE: No apology has been issued as at 27.1.19, no explanation for up to 300% mark up on prices. In fact the Sales Manager and Managing Director have tried to convince me that they are quote "mature family men", that the service advisor was once a mechanic for Mercedes - might be true, BUT HE WAS NOT WORKING ON MY CAR! And IS paid commission to upsell work - just google Service 4 Service jobs and see what their role is.

Sales Manager and MD have basically said they can charge what they like, only employ mature men and if I fell for it and paid, that's my problem not theirs.

This is now going forward as a complaint with Which, Consumer Helpline and Trading Standards - who have all been very helpful.

My advise is to use Halfords if you'd like 4 months to pay for repairs - they work out at 150% cheaper AND have ethics, or just go to your own dealer - still 100% cheaper than these greasy people.

Original review (and it only gets worse) below:

Under NO circumstances should you use this outfit - they will seem pleasant at first, and then proceed to treat you badly, mark up retail prices by over 100% AND then add VAT. They will add extra work that does not need to be done and their service advisors will pose as mechanics (eg: this, said to me): "well are you a mechanic? Is your friend? No? Well I am a fully qualified mechanic and I am the one who can see whats in your car!" Um no, you cant, you are miles away up North, in a call centre - being paid commission to upsell you and mislead people into having work done that they dont need.

After I complained (CHECK EVERYTHING THEY QUOTE YOU!), things *suddenly* started going wrong with car - expensive things! that had not been picked up before and I know were not there as I photographed my car in full before hand over. I dont know motors but I know dishonesty and I am not the fool they clearly assumed I would be. I asked for all work to be stopped on my car and have laid a complaint with Consumer Helpline who have reported to Trading Standards who have both been very helpful.

The Sales Manager *says* he is looking into this, says all calls are recorded and says he will come back to me - so lets see what they come up with - I sense this will be dragged out but I have no problem taking these guys on with the help of the right channels.

I will keep this review updated, but thought best post now to hopefully help you avoid being fleeced.

They tell you a price and after you send the car to them they give you another price.

I had a bad idea to chose them, they sent my car to a service and after they kept my car 5 weeks they cannot re-soft the gearbox and they ask me for a new mechatronic unit £3000 plus VAT.

The labour for remove the gearbox £800 plus VAT and to rebuild the gearbox another £840 plus VAT incredible (£2000 only for labour I have the proof).

I had my car serviced by Service4Service last year and was very happy with the overall customer service. I had a small problem regarding them updating Land rover online service history but I believe this was a fault of the website and not Service4 Service.

This year I thought I would use the company again but the whole experience was very different. I received two separate confirmation emails with two different dates for my service. I called three times to try to get someone to confirm the date and each time told I would be called back in 5 minutes but never was. When the men arrived to collect my car I wasn't expecting them as I hadn't had a notification regarding collection. Later that day I received a call telling me the extras that were advised but I would have to wait until the next day as they didn't have the parts required. I told the lady on the phone not to carry out the extra work as I needed my car early the following morning as I had a very busy day. I then made the payment in full for the full service. I waited for the return of my car that evening but it didn't arrive. No email, no call nothing. I telephoned the company to get an answerphone message saying the offices were now closed. I emailed telling someone to contact me asap as I needed my car early. At 8:19 the following morning, I had to call to find out where my car was, I was told they would call me back in 5 minutes! No call back again so at 9:55 I called again and was told my car would be with me shortly. It arrived after 10am filthy dirty as it seemed they hadn't had time to wash it although keeping it an extra 16 hours.

A pathetic attempt at compensation was made which involved a small discount next time I used their service.

I have requested a quote on several occasions, being the first one about two months ago, and the most I have received was an e-mail from one employee saying:

"Thank you for your enquiry, Sorry for the delay in responding.

Can we still help you with your vehicle issues?"

It looked like they didn't even bother reading my message... I responded saying that they certainly can help me sending me a quote and after two more weeks I'm still waiting for them to get back to me...

In the meantime they are bombarding me with promotional e-mails saying how great customer service they have and great services they offer... which I find really ironic.

They are very informal, and if they are like this just for sending a quote for a standard cambelt change I don't want to ever imagine how would they be if you have to claim against a work badly done (warranty), etc

Grand job done by this company, would strongly recommended using them. We had a full service with mot and I could not fault it.

Well done all at Service 4 Service.

Great job, recommend as I found them cost effective and over all very professional

Good job will use again

I've used them to do an interim service and as a part of this they have replaced my front brakes for a significant amount. As soon as they did it the cars breaks started producing the squeaking noise. I thought it was because the break pads are new but after returning the car for additional inspection I was told it was the back breaks now which had no problems before. What I don't understand is why did the breakpads at the back start squeaking immediately after their service? No one could answer this question for me. Wouldn't recommend to use their service again after that. Dodgy. AVOID.

Had a fault with our car, booked it in with this company with a fault problem. They came out and sorted it free of charge as it was a small issue.

Recommend, very friendly ......

Car never even got as far as a service centre. Booked my car in via the web received a call to say it had been confirmed, received an e - mail to say it had been confirmed. Booked the day off work for my car to be collected from home. On the day waited from 8am till 09.45am and no sign of collection. Called service4service to be told they would still be coming and the guy I spoke to said he would call me back to confirm. An hour later no call so called back and spoke to someone else only to be told my car had not been booked in and he would gladly re book it at a discounted price. Told him no thanks and that was the end of that, absolutely disgusted!!!!