Epos Direct - www.eposdirect.co.uk

This company is quick to sell you their EPOS Hardware and Software, but neglect to mention that there are ongoing costs involved and that you will be locked out of the system if you fail to pay. This is RANSOMWARE!

The "Terms" state that there is an annual license fee, but no where on the site are the Terms actually linked to - not on the order form, payment form or even in the footer. The software is grossly out of date, the user guide supplied with the software is outdated, and you can't configure the simplest bits of information on the software for your business.

Avoid EPOS Direct and Emperium Software like the plague.

really wish I could give this company no stars, they are that bad. I purchased 2 till systems last February(2016) with a special promotion package which stated; No Annual Licence Fee and No Monthly costs. My tills gave me a pop up message to say my licence was due and that it would expire on the 4th December 2016. This action would have rendered them useless. I contacted Epos Direct who told me that there was a mandatory support fee of £60 per month (both tills) and unless I paid them £720 they would not give me my new licence key. I went for a demonstration of the product in Manchester and met with the salesman who endorsed the promotion and told me we there was no monthly payments and no support fee. I have been backwards and forwards trying to get this sorted as the clock is ticking and I wont have any tills for my restaurant very soon. The customer service is worse than useless, they are very rude and totally intransigent. I have sent them a recorded letter outlining these problems, as advised by Trading Standards, and as of yet they have not responded. My situation at the moment is I have contacted another software company who are willing to remove their (EposDirect) software and install a brand new system, with no licence fee, no monthly costs and an optional support fee of £40 per month.

This will leave me out of pocket but I hope to recoup this money from EposDirect by way of small claims court.

This has been a very stressful event for us and in ten years of business I have never encountered such an unworthy and untrustworthy company in my life!

I reiterate DO NOT USE THIS COMPANY

Was looking around and I’m glad I chose to deal with epos direct. The staff and training they had provided were informative and easy to deal with

Had been slightly apprehensive given some other poor feedback, but my experience was flawless. I phoned to check service level and the reply was polite and efficient. Placed my order online on Sunday and opted for free delivery which was 3-5 days. EPOS Bundle arrived on Tuesday! Their engineer setup the system and provided training and we were serving customers within 4 hours. Very happy in all respects and would recommend to anyone.

The system is in boxes in my shop as I was unable to install the software files sent (Productfile template). My security software deemed it unsafe, Windows did not recognize the file. Repeated emails to a non friendly technical support went unanswered. The chap had called the shop, my staff could not understand him.He just ignored the fact that we could not install the software and sent repeated emails asking us to install.

I paid for the system in full after being assured that the system was stand alone, that is, not connected to a host server. When completing my details the second request in the form was for my bank details. I did not complete as I have no idea who or what company has access and cancelled the form. Email from the same technical support person as above telling me to install the files sent. I asked about SSH and SSL certification and documentation support on security - received no response. I asked where the server was hosted no response received. No advice given during the sales pitch that support is charged annually. Indeed no advice given in the sales pitch that the system was hosted.I then started to receive emails from their accounts department for monthly payments of £432. I responded to every one and received no reply. These are now on my credit file. I contacted the company and was advised to email to the contact address on their website. 9 Emails no response. As a small business I cannot afford to spend this amount of money. The total lack of response from any department does not support the claims on their website of good customer service. I will return the goods and have asked for a refund - no surprise no response received.

I bought a software for my tills on last Friday, its already up and running within 2 days. Great support, my previous company eposnow was a joke. It was very very slow. Thanks eposdirect.

Till system with good function but with deadly weakness, either the software or the hardware.

The sales man just took the money, and left all the work to poor tech support guys.

In order to update our Till system in order to manage our business better.

we purchased the till system with whole equipment. Nobody could never image, the sales man's promise that we could get multi-language support , free hospitality system is just a dream. The nightmare is the till will stop with blue screen or frozen screen everyday, Everyday.

The screen will turn to blue with errors or it just shut down by itself without any signs.

And sometimes, the screen just freeze, you could do nothing but restart it several times.

Tech support guys do help with some functional help because we paid the whole year service. However, if the computer could not be saved, could they provide alternative solution just act like one mature tech company?

Since we got it, it has been almost 6 months,

We are not kind of complaining guys...but really think need to give some relevant response to the unfair deal!

My experience with Epos Direct has been perfect. It would take special words to thank their technical expert for their candid online and offline support. They've been there whenever I needed them to clarify things. Thank You All!

I love Epos Direct! Great products! No matter what is the problem, they are always willing to help!

Nice reliable company with a good solid product.

No faults throughout my order process. There are cheaper alternatives, but having burnt my fingers I wanted something more robust and reliable which these guys have provided.