Service Force - www.serviceforce.co.uk

I work as clinical lead privately, for a clinically extremely vulnerable client in their own home.

This company sent a technician who point blank refused to wear a mask, even when the home owner offered to provide him with one, and explained the circumstances.

On the Service Force website, they are very vocal when it comes to following the guidelines, yet they forced a CEV client to put himself in danger to use their services.

No customer should be put into this position in their own home.

Someone called today to repair my washing machine. He identified the fault and ordered the new part, which will hopefully be fitted next week. He was extremely efficient and friendly and was able to reassure us regarding the fault. I would highly recommend the person I dealt with.

Washing machine was 10 years old and they came and repaired it with a new drum and other items. The man repairing the machine then found two other things that were worn out and arranged 2 days later for these to be mended. Always got a text before the visit confirming time of arrival. The repair man was very very thorough, polite and did a good job.

Contacted this company on 5 occasions over the course of a week seeking a replacement fridge lamp (not exactly a rare item to source...). Automated answering service cut off after 15 minutes and terminated call on three occasions. On the two occasions when the call was answered by staff, the first man when given the product details was unable to find the item and asked me to hold whilst he did a catalog search. After holding for a further 10 minutes I was cut off. The second took the product details again and also my phone number following my explanation of being cut off during my earlier call. He put me on hold and after 10 minutes or so I was cut off again, needless to say there was no call back. Rubbish customer service, best to avoid.

From reporting the faulty AEG hob to getting it finally fixed by AEG’s sub contracted service centre took three (3) weeks only to find out that it could easily have been repaired from the outset on the first, so called engineers first visit.

During these unnecessary three weeks it has caused, anxiety, frustration, total inconvenience and cost to us in time and phone calls, non of which Service Power appreciate or remotely recognise. As one review states - they should be prosecuted under the Trade Description Act for using SERVICE in their company title. As for AEG, suggest you ask some questions of this outfit.

The engineer arrived to inspect the new Electrolux dishwasher that was installed as part of the finishing touches upgrade with persimmon homes. Right away he knew what the problem was and proceed to replace the locking mechanism on the door. Floor protection was put down and then he got on with the job. I was concerned that he started to dismantle our new kitchen to get to it but needn’t have worried, after a quick fix he put everything back as it was and the machine worked perfectly so far. Thank you.

Whilst I was perfectly satisfied with both engineers who attended my home address, I experienced some difficulty in initially contacting Service Force. However this matter was resolved after a lengthy delay in the repair being carried out. The initial date of repair was cancelled by a member of Service Force, this delay caused me inconvenience.

When my AEG machine broke down after 18 months I was fairly sore. They're supposed to be good quality. So I looked up the guarantee etc. and found that Service Force was where I was headed. I googled them and arrived here. Then, I considered just buying a new machine - there's rather a lot of negative reviews.

I called them anyway as I didn't want to just dump a washing machine for something probably trivial. First two times I couldn't get through so left a message which was not returned (although in their defence I didn't wait long - young baby, need washing machine working). Third time I got through to a Newcastle call centre. The person I spoke to was efficient and I was able to arrange a repair/service technician to come in 6 days’ time under the understanding that s/he would have no spares in the van (I'd have to wait 8 days if they come with spares). I gambled that they probably wouldn't have the right spares with them anyway and getting them in early would allow them to order what they needed and return sooner overall than waiting longer for the first visit.

The fellow was a little late but, it's hard to know how long jobs will take and how far one might have to travel between them so I wasn't overly concerned. I was just pleased he appeared at all given my expectations based on the reviews I'd read. The fellow was clearly in a hurry and I couldn't describe him as particularly polite - not very rude, just rather short. First thing he said was not "Hello, I'm [name], I've come to fix..." but, "They've sent me with a display board but, it won’t be the display board." Anyway, after some investigation he determined, against his initial opinion, that it was the display board (I guess therefore it's a common fault with my model). I was quite pleased his initial bias had not lead him astray, I considered therefore that he knew what he was about. He changed it. It worked. I was happy. He left as shortly as he'd arrived, still in a hurry. Off to the next job, I guess.

In the grand scheme of things it's fine. They answered the phone, the telephone handler was polite, the guy came more or less when they said he would. I did get a text in advance of his arrival. He fixed it sooner than expected.

I really can't complain.

getting through to Domestic and General was easy but we were then directed Zanussi. Spoke to a service agent who was patently new to the job and repeated questions despite being given definitive answers previously. Was then directed to a firm based in the south of England so obviously Zanussi staff have no idea of the geography of GB. This firm gave us details of a local firm of repair agents in the East of England whom we contacted. They were efficiency itself and were on site within 2 working days. It was a mechanical fault with a door so not an emergency. Zanussit apparently will no longer allow direct contact with the customer and give a day on which the engineer will call. The local company also is unable to allocate a morning or afternoon slot because Zanussi will not allow it. Nightmare for those who work. Engineer called us as he left Ipswich and was on site 20 minutes later. Smart, efficient, polite, clean van , no nonsense approach and explained his course of actions in the repair. Checked all the electrical cut outs and isolation points. Liked the way he took the time and trouble to explain himself despite having another 7 or 8 calls to do over quite a wide area..

Unfortunately have the misfortune to have these jokers as the company who cover our area for our washing machine under the David Wilson New Homes appliance cover for 5 years. Thankfully this is our 4th year so will be able to find a decent company to cover our appliances once the term is up! 2 weeks to fix a washing machine is unacceptable especially when the part that was needed could have been ordered on Amazon prime and delivered the next day! Service Farce initially said the part would take 3 working days once ordered then phoned back again to say it still had not arrived and needed to be ordered from Electrolux (obviously! One would have assumed they were ordering it from them the first time?!) and it would take a further week! Absolutely ridiculous! It was explained to the female on the phone just how easily and quickly the part could be obtained and would like a call back from a manager as to why Service Force, an alleged domestic repair company, were incapable of obtaining parts in a timely manner as opposed to the average joe!