eGlobal Central EU - eglobalcentral.eu

Unfortunately most of the people come here after they already made an order and they are having problems with them! If one of you read the reviews before making a purchase, please don’t do it! You will loose money bust more important, time and stress! Right now i would prefer to pay full price for my items! Two weeks had passed and i all get is “sorry for the delay, your order will be delivered soon”!

So please, avoid them! The stress is not worth it!

Like so many logged on to UK website and paid for product. 7 days later find out it is in Hong Kong. Now have to mess about with paypal about a refund and we all know how useless they are. This is not a UK based website no matter what the URL says. Please please please everyone heed the other negative reviews. I didn`t and wish I had just to save £20

A little over a year ago I bought a Samsung Tab Pro-S. Cheap and guickly delivered. Alas a faulty product. After nine months it broke down. After sending it to eGlobal Central, it took them more than six weeks to come to the conclusion that nothing was wrong with it. It took some time to convince them to send it back for free. The tablet worked indeed but only for two months and then it broke down again. Now they stated that the warranty was no longer valid as more than a year had passed. That is not fair and not in line with (Dutch) consumers' law. I informed them about that but they only replied "we are sorry that we provide a 12 months warranty and as your order was placed on the 2017-01-25, it is now out of our warranty."

Bad product, way too short warranty and very bad service!

Warning- DO NOT GO NEAR THEM

Purchased a phone from eglobal, and the whole experience was a nightmare.

The phone was faulty on arrival. There T&C states they will arrange a courier if this is the case. They refused!

All they done was send links on how to fix the phone, which of course had nothing to do with my problem.

I opened a PayPal dispute (having stupidly not bought directly with my credit card) and tried to return the phone using a courier, which I had to pay for.

Royal Mail refused. DPD refused. In fact I couldn't find any courier which would take a phone with lithium battery delivered to Hong Kong.In the end I had to pay £25 to return the phone and it wasn't even guaranteed to get there.

Eglobal then emailed me to say they had received the phone, but I had modified the software. I hadn't. But they now used this as an excuse to say I had breached the T&C and they wouldn't refund me.

A phone call to PayPal eventually got me a full refund.

The whole thing took over a month, eglobal were the most unprofessional ,scammy , evasive 'business' I've ever felt with.

I wouldn't touch again them with a bargepole.

P.s warranties are not valid as the goods come from China. So you will have to return the item and hope they fix it for you. Good luck with that.

I bought a Fitbit Ionic and received it in time but when I opened it there was an discolaration on the body frame of the watch. I got in contact with them and sent them pictures. Their reply was we do not cover appierence issues. This is clear a manufacturing error but still they diden‘t want to do their job. DO NOT BUY FROM THEM!!! They are not serious company and to be honest I prefer to pay a little bit more to get the correct service.

I bought a Canon Camera from this company. It developed fault, which would be under a normal Canon warranty. However, Canon said their warranty is not valid for goods bought from this company as they are sourced from outside Europe. The camera was already with Canon for repair, and I had to pay. EGlobal did nothing to assist, just sent back standard nonsensical replies of no relevance. They wouldn't even give me a credit note. I STRONGLY ADVISE YOU NOT TO BUY ANYTHING FROM THIS COMPANY - IF SOMETHING GOES WRONG YOU ARE ON YOUR OWN!

This has been the worst shopping experience. I bought a Google Home smart speaker and it was dead on arrival. The company asked me to send it back but saying that if it was the power connector, that would not be covered by the warranty because accessories are not covered. On their website guarantee there is nowhere that it says this. I managed to find someone in my city with the same device to test and it happened to be the power connector to be defective. So I spend 104 Euro for a new device that is not working and there is nothing i can do. Now I have found more people with similar complaints. DON'T BUY WITH THEM!!

I bought an iPhone SE November 2016. From the moment I set the phone up I got complaints that I couldn't be heard properly for example it was like as I was speaking into a box. It was tested by Apple and locally but nothing found however the problem continued. I had to shout into the phone eventually. I paid €480. Like others I had to pay the courier charge to have it returned for repair!! Needless to say I was not happy. After wasting 7 months complaining/phone calls to Apple Support I opened a dispute against Eglobal with PayPal.. I returned the phone to Hong Kong as requested by PayPal . When phone was received in Hong Kong PayPal returned €480 to me. I was lucky to have paid with PayPal. I never buy online unless I use PayPal for added security. I have bought 5 cameras from Eglobal .. No problems with them. Maybe I was unlucky with my phone. I love the variety and prices Eglobal offer but there is NO AFTERSALES SERVICE.

warning, dont bother with this awful company, go and pay more with a reputable company. They dont ring you back, there chat service is non existant, there is no way of contacting them direct,they tell you your goods are being delivered and they dont arrive, then a week later they tell you that the item is about to be delivered and threaten you with a fine if no one is in to sign for it. my item which was a i phone eventually arrived while i was on holiday and the phone works fine, but i will never buy from e global central again.

I bought to items this week and both of them were canceled the next day getting the following email:

We sent you this email to inform your order has been canceled due to one of below reason(s).

1) As per you request – We do understand your concerns and look forward to have you back.

2) Incomplete payment – Please place your order again, we are waiting.

3) Unavailability of stock – We didn’t want you to wait for longer time.

4) Unable to complete security verification within 5 working days.

5) No response to our emails – We’d love to hear back from you!

Please next time send at least the proper reason:

The payment was done successfully, the item is still in stock on your website and I didn't receive any email or notification from you.