Eposnow Reviews - eposnow.com

Some important features for a restaurant owner like myself are not available and that makes it harder for me to run the business, but service-wise is wonderful. Great and professional team!

After a rocky start and a few different people helping me out I finally was assigned Nash. He was amazing! Very patient with me and knowledgeable in his field. He was able to walk me through many of my questions and did not get frustrated. I like the ease of the POS but a few things do not work still. There is a default Debit/credit that I have requested to remove but still not. The inventory receiving is getting better, however if a product is not set up with the right vendor, it doesn't work. This should be an option to change at the time. My promotions are still not working and my customer display is also not working. I believe there could be some variations on ease of entering new products but that is not an emergency. I am in Canada and the cash drawer does not accommodate the size of my bills! Strange

Excellent customer service by the person I dealt with that helped my business out with a very difficult integration, she was extremely helpful very flexible!

She kept checking up on us during the full process, calling & texting.

Outstanding service that made my day so much easier! :)

The representative was knowledgeable and fixed the issues quickly.

Great attitude to work. Willing to go the extra mile. Best experience so far

Our business had an issue with assigning the new card machine to the till system, I spoke to a gentleman that had only been working for Eposnow for 3 days. I couldn't be more pleased with the help he provided. Extremely professional service, he was understanding of my issues and provided all the correct information to get us up and running. Couldn't of done it without him! Although he didn't have all the necessary info at first, he went away and came back with it all, simple step by step guide and we were away. I cant give any negative comments.

She was great, real good customer service and resolved the problem.

Very helpful.

Had a small operational problem with the till system. Called the help line, requested a call back rather than hanging on the phone. I was called back very promptly and the problem was resolved very quickly and smoothly. Everytime I have contacted them they have always been, helpful and polite. Would definitely recommend this company.

Very easy to deal with. Emails answered quickly. The system itself was quick and very easy to setup and the software is the easiest we've used. Staff were able to pick up the new software with very limited training as its so straight forward. The back office is easy to navigate around. The speed in which the system runs is highly efficient.

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!!!