Dolphin Fitness - www.dolphinfitness.co.uk

Truly terrible customer service - yes, Dolphin is cheap but if anything goes wrong, then it's a real headache. I have been a customer of Dolphin Fitness for over 4 years and this was a simple problem - the courier lost the parcel and the tracking showed I didn't have it. There was no reason for Dolphin not to simply recall the parcel and issue an immediate refund, as I requested. Instead I had to contact Dolphin Fitness 4 times to get this resolved. The first enquiry I raised was ignored. The response to the second enquiry told me the parcel was at the parcel shop, which was untrue. I then found that although a phone number for customer services is advertised there is a recorded message on it saying the only way to speak to someone is to request a callback on the website - but on the website there is actually no option to do this. Contacting Dolphin a third time through their facebook page produced an email telling me the parcel was due that day, ignoring the fact the tracking hadn't changed for 6 days and the courier website always says delivery is due. Dolphin at this point still ignored my request for a refund though they did agree to request an investigation from the courier, something I had requested on my first contact. As Dolphin failed to let me know the outcome of this I then had to contact them a 4th time and then finally a refund was issued. This standard of customer service is quite simply unacceptable and I will never purchase anything from Dolphin again. This is a sad reflection on a company which used to provide a good service.

Avoid like the plague. If you check out this companies 1 & 2 star reviews you will see everybody mention the TERRIBLE customer services. Do not even risk something going wrong because it is like talking to a brick wall.

I got sent some questionable preworkout. I have bought this preworkout for years and years, never with any issues, but the site I usually buy from no longer stocks it. I decided to try Dolphin Fitness, but what I was sent was shocking.

The preworkout was clumpy, had hardly any colour to us and tasted of nothing. I usually bulk bought from my other site so I wondered was the manufacturer going out of business and the product quality massively dropping. However, I decided to try another site (iherb) and the product I received from them was the same quality to what I am used to. Fine grains of powder, no clumping, fantastic flavour and a rich colour.

I contacted Dolphin Fitness to let them know their product was not up to standard and provided photos of the two products. From there, I just was sent round and round in circles with the customer service lady Bex, who basically acted as a gatekeeper refusing to escalate my complaint. Every time I asked for my complaint to move past her (as she was extremely unhelpful and kept asking the exact same questions) she would basically refuse to escalate it any further.

I have worked in customer services all my life and any company of any standing will have a complaint procedure in place and, believe me, it does not involve a customer service lady deciding whether your complaint is valid enough to be passed on to either management or an official complaints team.

Utterly disgusting behaviour and despicable company. Avoid at all costs. You may read the better reviews and be swayed, but is it worth the risk of receiving a product that is way below standard (or completely incorrect as other reviews have shared) and then having to deal with the stress of this companies shoddy customer services?! Save your money & go elsewhere.

Placed an order which they initially charged twice for; one of which was reversed. Days later get an email saying can't fulfil it as items out of stock. Can't call, can't email, have to use the worst online contact form I've ever used. Told them to cancel it, days later get cancellation confirmation, 3 days later still no refund of the payment that was taken from my account, so of course it was back to their nonsense online contact form. Gets a very flippant email from Zafron claiming there's nothing to refund as the original payment was reversed NO IT WASN'T!!!! YOU PROCESSED THE PAYMENT TWICE AND ONLY ONE WAS REVERSED.

Back to the nonsense contact form to tell them they're wrong then I'm asked to send proof in the form of screenshots from my personal bank account. Seriously?!? You can't manage your business, lie to me, steal from me and you think I should trust you with that kind of personal information? How's it MY problem you can't find the payment. The fact is you processed the payment twice, it's showing on my account as TWO seperate transactions; one reversed, the other deducted from my balance.

If they continue to sham, mess me around and think they can keep my money I'm raising small claims action against them.

Honestly beginning to think this was deliberate; just seems coincidental that they for some reason processed this payment twice, couldn't fulfil the order and now can't find the money they DID take, AND they want screenshots from my bank account?!? This is so dodgy.

I was my first time using this company.

Found just what I wanted which has become difficult to find on the high street.

Incredible fast delivery and good quality product. Excellent communication from them regarding delivery etc.

For a wrongly sent item...where I didn't receive the item I ordered the customer service tried to simply deny me at least the credit of admitting the mistake nor did they refund my money...

This was my third purchased but will never go for the fourth... nor do I recommend, as there won't be any help to customers when things go wrong...

They send the items quick but do not respond when things go wrong...

I had a order from dolphin fitness and I only received half my order and I have had to email and send a letter to Mr ariyan to which I'm still waiting for him to respond To my email I'm hoping he responds to my letter as they don't seem to bothed about sorting out my problem so I will just do a charge back on my card if they don't bother and trading standards was a bit concerned but I hope the managing director has got more about him and sorts it out so you pay for 4 items only received 2 items but they expect you to be ok paying for the items you did not receive so looking like I may have to charge back on my card and they will have no bill me for the items I did receive so dolphin fitness 1 cup and 1 pukka tea discovery chest is not 2 cups 2 pukka tea discovery chests so don't shop there.

With so many bad reviews about customer service you would think that dolphin fitness would do something about it, I agree about them not caring, they are only interested in taking the money from your bank account, item's in stock so why so long to deliver when it says next day

Very poor follow up customer service.

Granted, Covid19 has caused all sorts of problems, but:

Back in early March I ordered on their website items that were clearly displayed as "in stock". This turned out not to be true, and I feel I was misled.

THREE MONTHS later the items arrived (a whopping £90 order). Approximately a third of all items were damaged, largely due to be poorly packed.

Contact with the company has been difficult to say the least, and they have managed to dodge responsibility by passing the problem onto their supplier, who I might add have been brilliant.

Will not order with this company again.

As a coeliac sufferer, and desperate at the time in March for products, and having been a long standing customer of theirs, I feel very let down.

Order accepted online. £193.90 debited. Goods not delivered. Repeatedly chased with only automated email response. Unable to contact by phone. Five weeks later, they confirm they cancelled my order in response to my complaint, but are refusing to refund me. Dreadful customer service. Will never buy from again. Have reported to Trading Standards

Great price on my order of my favourite "Doves Farm" organic wholemeal biscuits 400g. Free delivery was fairly prompt (6 working days) for these difficult times.

Packaging was robust and all arrived intact. No crumbs. Nice long use by date. Thank you very much Dolphin.