The Bootmakers - www.thebootmakers.com

I have had a terrible time with the bootmakers. I bought a pair of boots online in February giving all the correct measurements. On the website it stated there was a special price minus tax so I felt I was getting a good discount. The boots took three months to arrive with me constantly having to send chasing emails. I was shocked to receive a message fro DHL saying I had to pay over 50 pounds in taxes for them to be delivered. I felt I had no choice but to pay. Then to my horror I found that the boots were much too narrow on the leg and didn't fit at all. The leather was hard, with no give in it at all. The manager at Bootmakers agreed to refund me if I sent them back. I went to the post office and ensured all the correct paperwork was filled in, ensuing that it was not marked a commercial product. I paid over 25 pounds to return them. Now, a week later I have had no message from the Bootmakers but have found that, for some inexplicable reason they have refused to accept the parcel and have sent them back!!! So if they actually arrive i will be left with boots i cannot wear, at a cost of nearly 300 pounds. DO NOT BUY BOOTS FROM THEM!!!!!

They make the perfect boots as per our measurements to make us feel better while wearing them.

This is my 2nd pair from this company and as with the last pair, I am delighted with them. I have had my first pair for approx 7 years and they're still going strong. I have had excellent customer service, albeit rather slow, but given the current situation in the world, delays can be expected. They do warn you of timescales for making your boots, when you place your order so I was under no illusion that they take quite a while to arrive. I also needed to return my boots for alteration. I am not sure if it was my wrong measuring or their error, or partly both, but they obligingly made the correction and my boots are now perfect. I am very happy, and would definitely recommend.

I bought my boots back in November 2020, they were a terrible fit, so much for a bespoke service. I’ve returned them through a tracking service at a cost to myself as well as paying almost £50 in customs charges!! The boots arrived at the return address in France on 1st March 2021, we’re now in April 2021. Have contacted the Bootmakers and emailed several times and no response!!! This company is a joke!!! I’ve never experienced such a terrible buying experience and would never recommend anyone to buy from them ever! Appalling service and now wondering if I will get my money back.

Visited this website and found amazing boots design. They have great genuine leather women boots with a good range of price with great deals love to shop and visit this website. And customer service is also amazing.

Badly made boots, patent leather so thin you can scrunch it in your hands and rubbish customer service.

I ordered these boots on 17 October 2020 and they arrived on 15th December which I understood totally as the world was in the grip of Covid and to be fair to The Bootmakers they did send updates on the boots’ progress.

The disappointment began when I received the boots. As I say above the boots were badly stitched, the leather was such poor quality and the boots were baggy. I had several years ago purchased a pair of boots from The Bootmakers which were the same measurements and were amazing so it wasn’t the wrong sizing that I took, the fabric was just not fit for purpose.

The website advertises you can have a refund, good luck trying to get it.

I have been emailing for seven and a half weeks and the most response I have received is they will be in touch.

Please save your money. Please don’t give yourself the hassle.

Boots still haven’t arrived. Taking way longer than I was told when ordered. Nothing but excuses and no information. Avoid this company or be very disappointed.

I ordered boots at the beginning of March 2018.When the boot were delivered they didn’t fit. They were

no better than boots I could have bought in the high street which unfortunately

I’m unable to do as they don’t fit me. I was promised a remake, to be made according to even

more detailed measurements.

The 2nd pair of boots turned up at the end of October

after a large number of emails from me chasing the up. This is nearly 8 months

after the original purchase. Numerous reasons were given for the delays but no

apologies regarding the wait.

No communication came from the Bootmakers unless prompted

by myself. That is except for the time that they thought I’d posted a negative

review on Facebook. When I told them I had no Facebook account and hadn’t

posted a review it was back to me chasing them for information.

When the 2nd pair of boots arrived they didn’t

fit either. They were enormous round the calves and much too short. I was

entirely sure they weren’t the same boots sent again.

I was promised a

refund on the 25th October. On the 22nd November I had an email saying I would be

refunded within 8 - 10 days but this was only after I chased them up.  On the 4th December I had another email saying that the

refund would be in my account in 8-10 days. Again this was after I chased them

up via email.

After chasing them up again in January I had an email on

the 25th saying they couldn't refund my money because the payment 'bounced' and

that they needed an Iban and swiftcode for my bank account. There is no reason

why payment should have bounced as I’ve had the same debit card for the last 3

years and it’s still valid.

As I had neither IBAN or swiftcode available I sent them

a paypal invoice so they could refund my money via an alternate method.

Last Friday I sent another request for a refund within

the next week. They insisted the lack of refund was my fault for not supplying

them the Iban and swiftcode, this is despite the fact I gave an alternative

payment method to them. With a lot effort on my part I was able to track these

down but we don't use them on a day to day basis in the UK and they weren’t

easy to find.

Since I’ve posted this review I’ve been told I’ll be paid

within the week although at this moment I’m still waiting.

I’ve been reasonable. I’ve given them leeway to rectify

this issue. However, after more than a year of waiting for goods that were

twice wrong and a refund that shouldn’t have taken me numerous emails chasing it

has left me appalled at this company’s customer service

It is now April 2019

13 months after my purchase. I wouldn’t recommend this company to anyone and

would go so far as to say don’t buy from them. They are unreliable. It is a

great pity as The Bootmakers was originally really good and I previously

purchased 2 pairs of boots both which fitted beautifully. The company has since

been taken over by new management. The result is not good. I can’t stress how

much you should avoid this company. I wish I had read the negative reviews

prior to placing an order. It would have saved me a lot of time and money I can’t

afford to lose on boots I never received.

I have only given The Bootmakers 1 star because it is required. They would have 0 stars from me.

I ordered a pair of bespoke boots from thebootmakers in October 2017 and they arrived very late in December 2017. They were not a good fit to the measurements I had provided and needed altering. Their complaint spokesperson agreed to the amendments and after several photos and e-mails, I was asked to return the boots, at my cost, to Eindhoven, which I did prior to Christmas 2017.

Having waited several months and receiving no amended boots, I request a refund of the original cost plus my postage costs, which again, were agreed to, by the complaints spokesperson on 19 February 2018. I have chased several times, after being told it would take 8 days to refund my money, and I am still waiting. It has now been almost 3 months since the refund was agreed and 6 months since they took my money and I am still waiting.

I don’t know if I will ever see this money again but I shall be taking this matter further and am now considering taking this to Trading Standards.

AVOID, AVOID AVOID!!!

I purchased a pair of bespoke boots from The Bootmakers in October 2016. When they arrived (4 weeks late) in late November, they were not made to the appropriate specifications and were unwearable. I contacted them, and they were prompt in their response, offering me another pair of boots and requesting I retake my measurements (they also said not to mail the first pair back because they could not reuse the leather). Because at this point I knew I wouldn't receive the boots until winter was nearly over, I asked them if I could receive store credit towards a pair of boots at a later date, and they said "store credit for a future date would be perfect." Up until this point, communication and customer service was excellent.

On September 7, 2017 I contacted them about the store credit and a new pair of boots. It took about 3 weeks to get a proper response, at which time I was told to retake my measurements and send them along. I sent them on October 10th, and after much delayed back-and-forth, I was finally told on November 15th that the boots were in production, and current ship times were 4-5 weeks.

It has been 12 weeks since my last communication with The Bootmakers. I've sent numberous emails following up, requesting any update at all, with no response. It was been 17 weeks since I sent in my measurements.

At this point I do not expect to hear from them. I've requested a full refund but have been met with radio silence.

As others have indicated, this company seems to have serious problems rectifying issues when things go wrong. This pair of boots cost me $400 USD, and I am left with an unwearable pair of boots due to an incommunicado company.