StubHub UK Reviews - stubhub.co.uk

I bought tickets in September 22. for my family to go and see Luke Combs in London, 02 for October 2023, so 13 months before the concert. I paid in full for my tickets to get an email to days before the concert to say they could not get my tickets and could not give me replacement tickets a refund I’ve been issued and would take up to 8 days so left me no opportunity to get more tickets as the refund wouldn’t come through till after the concert. So disappointed in this service contacted customer service and they were so unhelpful and rude did not care about the disappointment of my family are not going to the concert after getting everything ready and being so excited as my daughter is a very big Luke Combs fan will not be using this website again

SOLD 2 sets of 2 tickets … confirmed everything I was asked … penalised the first sale and refused to accept clear proof. Second sale they are refusing to pay.

Have done everything right and they are not budging … this so looks like an organised sham.

NEVER USE STUBHUB, THEY ARE UNSCRUPULOUS.

Bought a ticket for my daughter for clubland never

Received it and got refunded without any explanation whilst they still had them on there site for sale , whilst I have to look at the dis’s appointment on her face

I sold tickets for £200. There was a problem between StubHub and the venue in transferring tickets but we all got emails asking for patience and it would be valid. I wasted hours chasing this over 3 weeks. Eventually a couple of days before the show they cancelled all sales. So buyers missed the show and sellers lost a lot of money. Disgusting company, never use them!

I have never been as fed up with a company as I have with this company and I do NOT recommend them to anyone. I tried selling and listing my tickets so many times and their staff kept deactivating the tickets without saying why. When I called, they kept telling me to relist them which I did. I called again and again and was finally told to send the tickets in, which I did, at a cost. I was then called while I was out of the country and told that the tickets would be relisted. They were not and therefore, did not sell. These tickets were for the NFL games which were sold out and therefore, if the tickets had been listed as requested, would have sold. So now I am out my tickets AND the money i would have made had they sold plus overnight postage costs. I kept back the last two sets of tickets and have sold them privately which i could have done with the first two sets had they stopped farting around with my tickets. I am disgusted with the practices in place and will not recommend the service to anyone.

Don't use this website. Take money from your account and don't issue tickets. No service to talk to anyone. No one knows anything. I would not recommend anyone to use this business. Waiting for 3 return phone calls.

Hi

Sold tickets & sent them as requested

They have stalked my pregnant daughter who frankly doesn't need the hustle .

They have threatened her with extra fees and are e mailing her with threats at 5 Am

I can't help it that the guy who is receiving the tickets is out when delivered & wasn't able to sign for them

We have sent genuine tickets & the event is 21 days away so there is no urgency

I will never use this charlatan agency again !

They advertise that they will add an event so you can sell tickets through them.

When you email, they refuse to list the event.

Ordered Beyoncé tickets a week ago and was sent a confirmation email explaining that the tickets were being sent via UPS and would be tracked.

Contacted StubHub on the Friday (concert on the Tuesday) concerned about where my tickets were. I was told there was a delay on postage and they would monitor them carefully and the voice recording on their phone number assured customers that tickets would be out on time.

I received a phone call this morning (THE DAY OF THE CONCERT) to tell me that my tickets have been misplaced, they can not reprint a copy, there are no other tickets available and that I would get a refund in 3 to 5 days. I am disgusted that they told me this ON THE DAY I am due to be going to the concert, then to find there are tickets still available on the website to purchase.

Shocking.

the dog chewed our tickets up for simply red at the LG Arena rang a copule of times "leave it with us lets see what we can do" 2 days before the concert still no reply from stubhub so we printed off the ticket conformation and guess what..... yes thats right couldnt get in so we had to buy some more tickets, Stubhub you need to sort your customer service department out, and yes we do know it was our fault but these things happen, but with no help from you it seems like "take the money and run" shame on you people........shame........