Aviva Pension www.aviva.co.uk

I filled in an application in June to request Direct Debit increase. I posted with Royal Mail in June and I telephoned AVIVA after Royal Mail delivered because I included next day delivery including Tracking.

First of all after I phoned AVIVA in June, I was informed by a female that Back-Office would update my increase by July.

I phoned on 1st August to ask why my request was not honoured after checking my online banking on 1st August. The female who spoke to me on 1st August apologised and informed me that the Back Office in fact did not even pickup and select Job No. in June. Therefore my request was ignored.

Secondly, after I phoned on 1st August and after I was given a PIN No. by the female with a deadline for Back Office to undertake my request the second time around. Deadline has now been and gone and my increase request not honoured because I checked again between 18:00 and 20:00 on Friday and between 06:00 and 12:00 on Saturday and still no change.I

I am in the process of transferring my pension away from AVIVA. As of Monday.

I certainly will not recommend.

Recently retired I've been trying since May 2023 to withdraw my small pension.

3 times I was sent forms with the wihdraw lump sum option; 3 times I returned the forms, ticking that option but still more identical forms kept arriving with no explanation. Eventually discovered after numerous frustrating phonecalls that my poilicy doesnt allow lump sum withdrawals so I'm tied into this incompetent company for the rest of my life.

I keep being promised the tax-free advance I opted for has been paid already or is being paid this week, or a manager will call within 48 hours. None of which has actually happened.

The stress of making daily phonecalls to chase for payment and being fobbed off with a pack of lies everytime is making me ill and has caused extreme financial hardship.

Now starting to wonder if the company is in financial difficulty and if I'll ever receive my funds.

A report to the Pension Ombudsman is now my only option

"Hello, I'll just put you through to someone that can help ..."

... Vivaldi x 10 minutes ...

"Hello, I'll just put you through to someone that can help ..."

... Vivaldi x 5 minutes ...

"Hello, I'll just put you through to someone that can help ..."

... Vivaldi x 2 minutes ...

Other than the very helpful woman that I finally just got through to, I've got nothing positive to say about this company. Every time I want to withdraw some of *MY* money from *MY* Pension Fund, I have to instigate the process over the phone - can't do it online. Even though I've requested using Email - not paper forms - multiple times, they still have to fell several trees in a virgin forest in Ecuador to supply enough paper for the form, which is sent through the post. The Email version is sent back. Months pass ... No money appears. Phone them back ... "Oh sorry, I'll look into it for you." Oh, can you fill in a form (which I did months ago)? Weeks pass ... Call them again ... "Oh ... it takes 42 days to process a withdrawal". And so on ...

Even though there's a 'Transaction History' section in the Policy Plan on the *MyAviva* website, it doesn't work, so you're forced to call them to get the info - verbally.

*Such a waste of time*

To think the Information Technology revolution was supposed to enable smooth financial management ... about 30 years ago; Aviva still haven't got it right.

For the love of all that is holly who is doing the investing in Aviva

They must have 4yr olds doing the investing as they are just losing my money hand over fist

Do your self a favour and look else where to invest

Lucky for me it wasn’t a huge amount in real terms but financially they have lost in excess of 11% this year alone . Bear in mind an easy 3% increase could have been achieved anywhere else

Poor performance for a company that are supposedly investors

Pathetic they should be ashamed of their performance

I was told to invest via my works , I should have just invested in chocolate watches

For the last month I've been trying to get Aviva to change my bank account for pension payments without any response to any of my:

Three online enquiry forms, where they say that they reply within 72 hours. The 1st one was 4 weeks ago!

Two formal complaints using their specific online form.

Why is it so difficult for them to do such a simple task? What is the point of sending a formal complaint if it, too is ignored? Do I have to complain to the Ombudsman to get action?

I’ve been trying to withdraw my pension for 2 months and they have put obstacles in my way from the start. The latest excuse for not paying me MY money is that my signature has changed since I took the policy out 30 years ago!!! Absolutely the worst company I’ve ever dealt with.

I have been trying to transfer my Aviva pension to Nest for several months now with no success. Nest have requested further information from Aviva with no response. I have also emailed Aviva several times again with no response. Now looking at taking legal advice to recover my pension.

I have quite a few policies in place with this company and have recently been reviewing them for my own benefit , and have also been comparing them to similar policies i have with other providers. After looking these over quite extensively i have found that my policies with aviva have underperformed hugely ,

After speaking with customer service and asking for explanations into this underperformance, i got the answer i fully expected from them regarding recent volatilty in stock market , coronavirus , bank rates etc... , but after explaining that other similar policies had far beaten them for returns ,then they had no real answer.

I was told that my particular policy was split into segments for investment ( being property , cash , stocks and others ) but have checked on percentage of all of those things over the course of the last year and found a significant rise in all sectors yet my flexible bond fund has decreased.

After the explanations of this nature i suggested that maybe their financial planning team should possibly be looking at why the way they have this split is not working , and change tact . Although this was not taken on board

Funnily enough ,aviva have still taken their annual costs for running this plan for me , even though it has underperformed with no real solid explanation as to why.

I now have other money to invest in a policy , but will not be employing aviva to use , as my current ones have not been a good investment at all and on this upsetting basis, i will be closing this policy down and looking for another too .

Just been reading the plethora of shocking reviews concerning Aviva annuity product. My husband is currently trying valiantly to draw down his pension from Aviva but is being given the run a round - lots of empty promises and downright mistruths. Looks like he is in for a battle royal to get anything back from them. I suspect they are about to go under and hence their reluctance to pay out any monies. Need to remind them, this is not their money, it belongs to my husband and was meant to ensure that we had a reasonable retirement. I guess, judging from others experience, that we can whistle for this now.

As an employee I've had no choice in the pension provider. But given their customer care I wouldn't recommend them. I've been on the phone for a long long time now; someone should tell these guys that there are a few people looking for employment. Nice match!