
Matthew Liu Photography - www.manchesterphotographer.tv
Value For Money
Matthew Liu Photography - www.manchesterphotographer.tv

User Reviews
Value For Money
Only Wish I Could Give Zero Stars
I should have written this review sooner but couldn't agree more with the reviews on here.
My wedding was just over a year ago now and we booked this character almost 10 months in advance of the wedding. He came across so professional on meeting him the first time and we though we had the deal of a lifetime. Should have known it was too good to be true. We never heard anything from Matthew after that day and one week before the wedding started to panic. We could not reach him on the phone or email.
With no other option we had to resort to booking another photographer (we were lucky to have such supportive parents to help pay for this). On the day of the wedding my wife and I both received a text message from Matthew to tell us he had been in hospital with a shoulder injury and could not do the full day. He offered, instead, to come and shoot the church ceremony though.
This excuse is very similar to what some of the other reviews here say and we swiftly told him where to go. I even went to the extent of going to his registered offices to confront him after our honeymoon and get our money back. Neither sight not sound. Business nearby said they knew the business but had not seen them in some time.
After threatening legal action, we did get our money back, but this outfit is just not to be trusted. Steer very clear of them!
Hi sorry to bother you but your story is very similar to mine although we paid a deposit of £150 and never received a refund. We to were very lucky that family stepped in and booked another photographer as after meeting him and paying a deposit we never heard off him and could not contact him the number we had became unrecognised and he never replied to any emails. I wish I had done more at the time but panicked so much as we saved for the wedding ourselves and were on a very tight budget so when he vanished into thin air I was distraught thinking that we would not even be able to have a photographer on are special day. Whether or not this man had an injury or not his behaviour was very unprofessional and disgusting to take peoples money like ourselves that spent two years saving for our wedding having to work 2 jobs ridiculous hours and to have £150 taken from us when we had put trust in him to photograph our special day he should not be able to carry on. If anyone has a contact number from him or email address I would be very grateful for the details thank you.
Value For Money
Worst Mistake Ever
Save your money!! Avoid at all cost!!! This Matthew Liu guy is fraudster and has ruined my wedding. Be warned!!
Value For Money
Pleased With Photos
We were married in November which he himself photographed. Communication was good leading up to the day. He turned up where and when like discussed and was professional and pleasant throughout the day. We got quite worried after the wedding as we did not have much contact with him and were concerned we would not get our photographs. He did inform us he had damaged his arm and had been in hospital and he would be in touch. I do feel there have been many negative reviews due to possibly the lack of communication from himself leaving people worried they may not receive their photos or refunds. However in my experience I do not think he has intentionally set out to upset people, he has simply had a bad time lately which sadly has impacted on his business. We received our photographs on a disc today and are very pleased with them. He did a good job to be fair!
I am due to have mathew photograph my wedding in May and I am unable to get In contact with him. Is anyone having this problem as I am now panicking that the date is getting nearer?
Who took your pics?
Hi me and my husband r still waiting for r prints too and he is now not responding to us when he gave us yet another been and gone date for the book!
Glad you got your photos. Please keep us updated as to whether you hear from him again. We are still waiting for out photo book and prints.
Time Waster
I booked after seeing his deal on Groupon, he said it would be fine to pay half the balance and then remaining half before the wedding in June 2015.
Fast responses when enquiring and when it came to paying the deposit.
Just before Christmas I was going through all documents relating to things for wedding as I'm due a baby at the moment also, only find he had vanished.
Emailed him at least 20 times to no avail, saw a post on here and contactTed him again and was advised he had a photographer to cover my wedding still.
A week later he emailed to say the photographer can't do it, and that he would refund in a weeks time... Once again no contact off him after this, no replies and no refund...
After numerous emails chasing him i got another email promising my refund the week after...
Again no refund, no replies when chasing him.
Yesterday I received an email and he has advised that he is now going through a debt management plan with stepchange
Avoid at all costs
Would you mind sharing contact details? His studio in Trafford Park is vacant, and the numbers I have for him are not being answered.
We received a full refund, as well as our photos on a disc and to be fair he turned up on the day and did a good job.
I received a text just under a week ago promising a refund again which he actually paid 2 days later.
Trying to track this guy down as he took our money, and not heard a thing. I've spoken with Step Change, and they've never heard of him.
Also rang the insolvency service and he's not listed as going through insolvency or bankruptcy, nor as the director of a limited liability company.
Good luck getting you money back. If anyone gets a valid address please find a way to share so we can track him down.
Value For Money
Didn't Get What Was Promised
I got married Aug 14 and got my photo's about 4 weeks ago. I harassed both him and his colleague who was my photographer. I was sent photos hole punched into a file!! Not the glossy page book that was shown on out first meet up. I was told when I called that they were having financial difficulties. They have recently had an offer on Groupon too!! Cheek!! My photos are lovely but very disappointed in the presentation :-(
Who took you photos? Have you looked on FB?
Do you have contact details? At least you got your photos. From our wedding on 31st October 2014 all we got was a DVD, still waiting for the photobook and the prints.
He no longer responds to e-mails, and the phone number we have for him is never answered
Value For Money
Fraudster
DO NOT BOOK!!! We booked a family shoot, apparently he had shoulder problems and couldn't do the shoot so some young lady who didn't really look like she knew what she was doing did it. Very unprofessional shoot with no direction. Had the shoot in December but no sign of any photos and he won't respond to any form of contact neither. Reported him to Trading Standards. Others should too if they have had this experience.
I am also having some problems with mr liu.. I was just wondering what date in December you had your photo shoot with him (her!)?
Your help on this matter would be much apreciated!
I am also having some problems with mr liu.. I was just wondering what date in December you had your photo shoot with him (her!)?
Your help on this matter would be much apreciated!
Value For Money
Do Not Book.!
Booked this company for our wedding on 30 August 2014. The photographer was fantastic and took some lovely photos. We received the disk with the photos on, in November 2014 but have not received the wedding album containing 50 selected photos. Have tried to contact Matthew Liu on a number of occasions via text, email and phone still waiting for a response!
Contact him through FB
Hi,
We received our wedding photos week last Friday out of the blue.
I got this text too and he gave me a date. Book would be with me but it hasn't arrived and he is dtill working photographing and was doing houses in london last week! He won't reply or anything to me! I just want my pics! We got married aug 30thh 2014 and still waiting now :-( has any1 got contact details for him pls? Xx
He has sent a text on 13-Feb explaining what has happened and that everyone will be getting the photos and album in the next couple of weeks. Keep you posted.
Any luck? We're in the same boat. No answers to e-mails, phone calls or texts.
Do Not Book Him!!!!!!!!!!!!!!!!!!!
Absolutely fumming at the thought we might never get to see our photographs from our wedding day, we got married in December and I have contacted him (telephoned/emailed) loads since December and had no response!!! All I want is my photographs so upset!
I'm the same December wedding and nothing. I'm considering ringing trading standards today now. I've give him enough time to respond.
Value For Money
Shocking
We was married on Boxing Day and to give Matthew his due his arm was "sore" to which I had to hear about over and over again, which I think made him not want to be there, subsequently a colleague of his bailed him out for the night time coverage! Whom by the way was brilliant!!
My complaint is now I still don't have my photographs which I've paid for!! WHERE ARE THEY?? I was told they would be with me within the week after lots of texts and phone calls. That was two weeks ago and still nothing and Zero contact!!
I'm appalled really and will like many others be seeking 1st of all my photographs I will not give up. 2nd legal advice on a refund. 3rd compensation for the time I've wasted attempting to make contact with them!
He didn't really just said he'd damaged the ligaments. Have you managed to get your photographs?
Hi, sorry to bother you again, I was just wondering if you have any information about what he said was wrong with his arm? Thank you
So sorry to hear how you've been treated, sounds like you've had a nightmare.. I was just wondering what Mathew told you had happened to his arm? We are also having problems and he seems to be giving different people different stories.. Thanks!
Have you checked the electoral roll? Two addresses come up for him, one looking promising in Preston, looks like more of an address than a studio! I'm determined to find him.
That is exactly what i think. The hard work is done! It's a couple of clicks he could even email them to us. We could put them on a disc ourselves. Grrrr it makes me so mad.
Value For Money
Do Not Use.
this man let us down day before the wedding he spoke to my daughter 48 hours before and was all excited to be doing the wedding 24 hours later he sent a text to cancel .he has given back some money but still waiting the rest.i would like to ask Mathew when is going to happen please reply
Me too I was married on Boxing Day. Had a text after pestering that the photo's would be with me in one week that was two weeks ago and haven't heard a thing since. He seems to have been uncontactable. What an absolute joke of a company!
So sorry to hear that you have been let down by the same company we have!! We did actually get a photographer at our wedding but have heard nothing since!! Not got our photos, album or prints and not received a refund either. I am currently in talks with citizens advice to find out what we can do. Please let me know if you hear anything from them and I will do the same.
Q&A
Does anyone know how to get in contact with him? Still waiting for photos or refund.
Facebook or now trading as black & white photography!!! On the usual sites!