Van Meuwen www.vanmeuwen.com

Plants arrived damaged. In bin. They want photos not interested in helping me at all.

All other reviews are much the same on all sites. So don't waste your money

I ordered Clematis urophylla winter beauty in November 2020. Expected delivery early 2021. Have chased repeatedly to be told it would be 'another 2 weeks'. The order data was not updated. Today they say delivery will be 10th June 2021. Never again. Have found the plant quality reducing in last couple of years, as well.

I have never dealt with a company that has such shocking customer service. They just completely ignore you. I ordered several plants, first delivery 6 out of the 9 plants were dead and looked like they had been in the box for weeks. I am still waiting for the rest but cannot get hold of anyone by phone (line doesn't work) or email (don't respond despite saying they will in 10-14 days - 3 months later nothing!!!) . I will never buy from them again. They should be shut down!!!!

paid 15th may deadline passed no plants ,cancelled and told refund in 10 days,deadline passed now in Paypals hands ,,disgraceful company also part of thompson and thompson,youve been warned

Van Meuwen - sellers of dead twigs...

Ordered a Daphne in 9cm pot, knowing that it would be small and is a slow grower, but prepared to watch the plant develop over time.

However, when the plant arrived it was in dreadful condition.

A single spindly stem and the leaves, what leaves there were left hanging on, were badly marked with brown patches.

The plant was almost dead.

I tried to telephone Van Meuwen on several occasions on their 0844 number, (which by the way they charge the top rate for), but I never got an answer. Other numbers I tried were unreachable.

I emailed them several times, and I included photographs of the state of the plant and still never received a reply. I tried several email addresses that I found on the internet, but nothing.

I would definitely never buy from these people again.

Even if the condition of the plant was a one off - which from reading other reviews it does not appear to be - not being able to contact them is a definite red flag.

I did plant it into my own pot, following guidelines from an RHS expert, but it never recovered - £15.00 wasted on a dead twig.

Thanks a lot Van Meuwen!

I bought 3 amarillus bulbs live had plenty of leaves not one flower very dissapointed

Plants where nothing like the picture and where 3 weeks late (I understand that's good for them) never did get my full order or money back..and almost a year later constant harassment from them junk mail in the post and emails. I unsubscribe but they ignore me. STAY AWAY FROM VAN MEUWEN is my advice. Thank you. 

4 emails ignored, telephone numbers state disconnected. No goods - just not interested.

I ordered 144 summer bedding plugs, waited quite a while, then the postman brought them in to me, he had found them on my drive where the yodel driver had thrown them over a five barred gate. I eventually got on to customer service ( long wait) they promised a new batch sent by a different carrier.The new batch arrived today I found them this morning on my drive where the yodel driver had thrown them again. at the gate there is an intercom and a door bell to attract our attention. they choose not to use it.

the plants were mostly rotted off now awaiting a new batch, join a poor garden company to a useless carrier and you end up with a disaster.

I recently ordered some plants from Van Meuwen (in March 2017) which were scheduled for delivery by the end of May. On 28 April while en route to a planned Holiday I received an email to say that the plants had been dispatched and would arrive in approx 4 days time - a full month before I had expected them! I called them to explain that I would not be home until Saturday May 6 and requested that they hold the dispatch until the middle of the week 1-5 May. The lady I spoke with said that they could not hold the dispatch but that if the plants were damaged when I did get them that I should ring and they would replace them.

As expected, when I got home and opened the package the plants were very bedraggled as i had expected after 9 days in transit. Despite my requests on 5 May for a replacement or a refund, my email has either failed to have been acknowledged or replied to - I suspect that ignored is the operative in this case, which would fall in line with the experiences of the standard of customer service they seem now to be famous (or infamous) for.

Having asked them to close my account a month ago, I find that it is still active and have asked them yet again to close it.

I am out of pocket but a whole lot wiser with regard to where and with whom I buy my gardening products in future.