Mail and Fly - www.mailandfly.com

They offer only 1 option to ship to the US, including a gas fee for items that weigh maybe 4 ounces. It's a money grab disguised as a service taking advantage of travelers, $124 for 2 small bottles of very old balsamic.

They'll take your items, "security" will tell you that to get your item back it'll be "a tenner or so"...but no. To get back a bottle of aftershave it would have cost me about £50. They're pirates and security at Bristol and London are in on it. People that run companies like this and the people that allow it deserve to be fecally incontinent forever.

Heathrow confiscated my duty free Hermes body lotion. It was packaged and sealed by San Francisco duty free shop.

Security told me it had not been packaged and sealed properly although it was in the proper packing with the receipt. They said because it had been closed by staples instead of sealed it didn’t pass. I said this was how San Fran had sold it to me. It cost £52. Mailandfly wanted to charge me £120 for a return in the UK. The whole situation is totally outrageous

Must confess to have felt more than slightly concerned after reading some of these reviews of the Making and Fly Service - but cannot speak highly enough of them. We had duty free taken from us at Heathrow on Sunday morning and were advised we could use Mail and Fly to have our items sent via courier to our home address.

Filled in the form on Monday afternoon and our parcel arrived by 3.15 on the Thursday - all safe and sound. £24 is not an outrageous to pay for a private courier service from London to the North West of England and the most important thing is we got our duty free delivered safely and securely as promised.

Thank you mail and fly - if Duty Free shops abroad fail to seal your bags in future use them. Our experience was first class.

I left an item with Mail & Fly at Heathrow Terminal 2 on 23 October 2022. On returning to Australia, I paid the fee to retrieve the item. Over two months later, I have still not received the item; and according to the Mail & Fly website, it has not yet even been dispatched from the UK.

Mail & Fly appears to have taken my money and effectively taken the item. Are the security officers at Heathrow part of this racket? It would certainly explain the cheeriness with which they offered me this service. My advice to travellers: do not use the Mail & Fly service; leave your item at security and simply replace it. This will be quicker and cheaper. And no one gets kickbacks.

Brought a (nearly full) aftershave and which was 125ml - fair enough, I hadn’t realised. Was told by a nice lady at Heathrow that it’s simple to get back using this company. The nice lady is mistaken. The company is a joke. You are first lured into a false sense of there being a system by being provided with a reference number - only to be told they are unable to post your item back to you (I live in London). Literally a fake service.

I was forced to leave 4 fuel injectors at London City. Items NOT on the list of dangerous goods! As with everyone else they said £8 delivery but then the total came to £27 to make a courier delivery of my unnecessarily seized items back to my home 7.5 miles away.

The security staff seem to be inadvertantly colluding in this abuse. The junior staff didn't know what was allowed and were given bad advice my their supervisor.

My wife and I unfortunately fell foul of having liquid/gel in our carry on suitcase whilst going through security - yes it happens a lot.

In the past LHR simply destroyed the confiscated items although the more sceptical of us would think that without prejudice some of the security staff may be smelling a little sweeter than previously!

The new system is the security person will save the day by offering you the mailandfly service! You immediately love this person who 5 seconds ago you despised . So what’s this amazing mailandfly system you ask - well don’t get too excited , basically LHR security personnel will put your restricted item in a clear bag and give you a code so that when you are home you can receive a cost for delivering your goods direct to your home.

The cost for this service will almost certainly exceed the value of the items and here is the punch line - MailandFly (Bagport UK Ltd) keep your goods and most likely sell them.

So in summary:

LHR seize your restricted goods at security

Mailandfly service is offered without you really having any idea of cost.

LHR no longer need to destroy the goods.

MailandFly structure the cost so that it is not economically viable to go through with the transaction.

Mailandfly keep your goods and sell them on.

You have been warned!

Sir if you put your item in the bag and it will be sealed and it will be delivered to you from Bristol to Plymouth at a cost of £6.80 to £8 great thank you very much… NO TRY £44.17 the item is the size of a packet of super king size figs . With insurance £44.17 with out insurance £44.17 .

What I object to is being misled about the cost of delivery by Mail and Fly. My wife and I did make a mistake, and security had the right to confiscate the small item which we put in our hand luggage at the last minute because of problems with checking in our hold luggage. But the security staff gave us the impression that we could get it sent home for £8. In fact when I tried to arrange delivery I found that it would cost us £26.47 including £17.10 shipping and some fuel costs. (Doesn't shipping cost include fuel? I would think that you need fuel to ship something, and should include it in the shipping cost.) They were going to have the item couriered when ordinary mail would have been fine by us. I wonder if they gave us the impression it would be cheap, so that they could get the right to keep and sell our item. I would definitely not use this service unless it was for a crucially important item. Our experience has taught us to be even more careful about choosing what we put in hand luggage, so that we never need to use Mail and Fly.