Just EPC - www.justepc.co.uk
Value For Money
Just EPC - www.justepc.co.uk
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User Reviews
The Worst Customer Service Ever Received. Very Rud
the worst customer service ever received. very rude and impolite. Did not turn up for appointment and was unapologetic then refused to re book and hung up on me saying he can talk to me how he likes because he owns the company.
this company should not be allowed to trade.
Avoid Avoid Avoid
Four different appointments four different excuses and just don't turn up. Do not use them
Bad Bad Bad
Twice arranged, twice cancelled on me (one car accident, and another "can't get the staff").
Didn't call me to advise of cancellation - just an emailed refund notice.
Avoid
Dear Sir . Please accept our apologies that you feel your interaction with Just EPC was less than satisfactory. In our defence I must state that you were sent an e mail to explain the unfortunate set of circumstances and we also sent you a link to the EPC register so you could then engage with a local assessor directly. This was on top of a full refund to your card. We have been trading for over 10 years and undertake 1000's of surveys per year on a NATIONAL basis. In all this time the review center have received literally 18 reviews and this statistic does not reflect the countless happy and returning customers that we enjoy. We complete over 90% of surveys on time ,first time. Please feel free to contact me direct to discuss further and see why you did not receive your cancellation notification.
James
Director Just EPC
Bad Service
I think one man service called several times to get a report you need to keep chasing to get a service will never use again
Excellent Value And Very Speedy Report. Really Pleased
I contacted this company yesterday to organise an EPC for today. They organised a time to suit me for the next day, X the inspector arrived on time and was able to answer a couple of questions I had. The EPC was available to download by the same afternoon.
I think the previous reviews must be before the company had been 're-vamped'.
Would highly recommend
Do Not Use This Company
I dutifully paid my £39.95 to this company for an EPC - I am a landlord and it is now a legal requirement - They are supposed to ring back and book an appointment. I haven't heard a thing from them yet they have taken my money. Disgraceful.
I can categorically state that all clients receive full refunds if we cannot complete the survey they have paid for. The site is now relaunched and under new Directorship from one of the Senior managers who have been with the company since 2012
Rip Off
£9.95 booking fee and £30 to agent on arrival. Happy days? No!
Tried to pay before agent arrived, but was already asking for additional £14.95 before agent arrival!!
Called, no one answered. Just paid (Like a fool) as I couldn't be bothered with the aggro.
Got my report two days later, but had to pay another £9.95 to access the report!!
£40 quickly became £65. Don't bother trying to complain, no one will get back to you.
Don't pay anymore than you were quoted.. The xtra fee for downloading the certificate is hidden away deep in the terms and conditions.
DOWNLOAD YOUR EPC CERTIFICATE FOR FREE
Go direct to the epcregister site
Click on "Retrieve Report Using Property Address"
Enter your post code
VOILA - you can download your report.
Your actual assessor enters the information onto the epcregister - not the crappy company you ordered it through. They don't get their hands on it. Speak to your assessor he is a good guy doing an honest living - he probably would do it cheaper than the company your using to get one
Beware Hidden Charge
YOU WILL BE QUOTED A FEE (£39.95+) FOR YOUR EPC BUT, ONCE IT IS READY, THEY WILL NOT ACTUALLY GIVE IT TO YOU UNLESS YOU PAY ANOTHER £9.99 TO ACCESS THEIR SO-CALLED DASHBOARD. HAVE BEEN WAITING 5 DAYS FOR A RESPONSE TO MY EMAILS ON THIS AND NO ONE EVER ANSWERS THE PHONE.
DO NOT USE!
Look at the reviews - all one star or 5 star - I can only assume the 5 star ones are plants by themselves/mates.
Spare yourself the agony - Please do not use!!
Very Dissappointed With The Service
I work with a RSL in Scotland. We used JustEPC in 2012/13and received a good service. However I approached them again before the end of the year and agreed a fee per house and a strategy for carrying out the work. I have repeatedly asked for progress reports and either been ignored or promised the information would be with me later that day - nothing. I have constantly chased them up and asked to speak to other people in the organisation other than the guy dealing with our project and surprise surprise I don't even get that. There never seems to be a manager available to take a complaint. I would recommend that no-one uses this company unless there is a dramatic shake-up in their service and severe attention paid to customer service.
Disgusting Service
Utterly appalling service.
Booked an appointment for 16.30 in the evening. After nearly an hour no assessor had turned up and nobody had rung to explain why. We rang the company ourselves who tried to contact the assessor but said his mobile was switched off. When we asked for another assessor to be sent we were told they couldn't do an EPC survey in the dark so it was too late(a bit odd considering they offer appointments on their website up to 21.30 everyday) We demanded a refund. Shortly after we received a text cancelling our appointment.
No EPC survey, no apology, no respect for the customer.
One to avoid
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