Seven Seas Worldwide Reviews - sevenseasworldwide.com

I thought all shipping options may not be great to begin with, but with Seven Seas not even honoring the insurance to pay for the damages, this represents a new low.

My order / route: Shipped personal articles door-to-door from Asia to USA for family relocation

- PROVIDING FEEDBACK: the fact that Seven Seas created a YouTube instructions video and ask people to leave reviews on a website that shows mostly favorable ones after receiving the boxes, and turn off commenting on YouTube, is telling enough. CONSTRUCTIVE FEEDBACK: if Seven Seas actually care about customer feedback instead of saying they care, they should actually allow people to comment and provide feedback.

- INSURANCE: even PREMIUM insurance option does NOT actually pay for the damages unless Seven Seas are shown clear damages to the outer boxes, even when all boxes are marked FRAGILE but was clearly thrown around causing said damages. I wrapped a wooden box with a blanket and packing materials to put inside the cardboard shipping box, and the wooden box inside still fell apart, and they won't pay for this. CONSTRUCTIVE FEEDBACK: Should not provide Premium Insurance as an option if it’s not Premium.

- DEALING WITH DAMAGES: somewhat expected with so many different handlers in between, boxes aren’t handled with care and we ended up with some broken glasses etc. CONSTRUCTIVE FEEDBACK: Seven Seas should select intermediaries more carefully.

- SHIPPING TIME: more than DOUBLED TRANSIT TIME, with the quotation states 37-45 days for transit, when in reality exactly 80 calendar days from pickup date to delivery of all boxes; that’s over 200% margin of error. Before I selected Seven Seas I asked them twice how good is the 37-45 days estimate and whether that means I should get the boxes by certain date range on the calendar, and they would say yes; with my actual experience now, I find that to be a gross misrepresentation. CONSTRUCTIVE FEEDBACK: Give honest representation of shipping time.

- COMMUNICATIONS (or general lack of): yes, there are system email updates, but I still had to chase multiple times for whenever the process is “stuck”, such as when the shipments are on the vessel but missed the estimated arrival date, they only replied me after I emailed them TWICE. Seven Seas did not even provide tracking for UPS (last mile delivery) until after UPS had already showed up to deliver the first batch of boxes. CONSTRUCTIVE FEEDBACK: Train your agents to be proactive in communications especially when there are missed deadlines, and incorporate needed tracking numbers such as UPS into your system.

- SHIPPING FORMS: the red flag that came too late for me, as they contacted me four separate times in the span of over a week, to tell me I had to make various changes to the insurance form that weren’t indicated on their instructions. (and of course they say this caused more delays even though it’s their issue) Had there been a person or team that actually reviewed documents competently in one sitting, there would be no need to contact me four separate times for all the changes on one single form. CONSTRUCTIVE FEEDBACK: Train your team to review a simple form with care and provide timely updates.

- SELF PACKING: for similar pricing, other companies send their teams to do the packing. I selected Seven Seas because I thought they would ship faster. They did NOT even provide enough bubble wrap to protect all the fragile goods, and asked me to purchased more on my own (which I’m glad I did), since at least my heavily wrapped dinnerware sets are in one piece. CONSTRUCTIVE FEEDBACK: Customers are shipping things they care about (otherwise why ship them) so Seven Seas should care about packing and shipping too, to provide enough packing material like bubble wrap.

- CALL CENTER: Most of the call center agents in the Asia time-zone who handled my order are well-trained and friendly, despite it was them who provided the misrepresentation of the shipping time. CONSTRUCTIVE FEEDBACK: Either build the internal processes to be more understandable to your agents or train them to be honest about estimates, as to not misrepresent what your service can actually deliver.

Do not use Seven Seas.

Despite their “no hidden fees” guarantee there are actually hidden fees everywhere!

Once they had my goods they added 39% to the volume measurements and charged me extra then also and applied an overweight fee despite assuring me that weight didn’t affect the quote.

When I finally received the goods I remeasured them and confirmed my original measurements were perfectly correct but Seven Seas refused to refund.

This feels dubious to me!

I was so happy when the boxes arrived with a handy pen and tape to make sure everything was sealed and marked correctly. Boxes uplifted on time.

The boxes are now sitting at a port In Jeddah, Saudi Arabia. I shipped 4 boxes costing £400. I am now being told that on top of this I now need to pay £600 for customs and clearance and I also need a clearing agent to clear the boxes so they can be uplifted.

Sevenseas promised door to door delivery - untrue.

I now need to pay each day that the boxes are being stored there until they can be cleared. I now also need to organise for a driver to collect the boxes and deliver them which will be another lump sum.

I am so disappointed in this service … I don’t know what to do or how to go about getting a clearing agent (broker) in Saudi Arabia.

Can someone from sevenseas please respond.

They simply do not care about any aspect of moving your possessions.

Advisors that don't help in any situation and ask you to call them but the line is always engaged.

After one heavy box was flagged to be repacked we argued the expense as it was far too high. Then they proceeded to hold our boxes even after we advised they could go ahead on three separate emails.

Everything is a charge rather than a service. Do not use. We should have went with Asian Tiger instead...

I have a terrible experience when I asked for quotation and after "service"

I was asking to get the delivery service from HKG to YVR. The staff told me that it's about CAD$ 140 for one 30KG parcel and I told them I only need 2 maxi boxes to send out but finally gave me another wrong quotation (10 boxes) via email. While I am waiting, I have left my belongings to Hong Kong as I think it's a good deal to send via Seven Seas and my friend sent their goods to UK with a great deal too. After that, I have asked many times to get the updated but no one reply. Therefore, I call all the way from YVR to HKG to get the updated quotation but the prices is horribly high and more expensive than UPS, DHL & FedEx while Seven Seas have to wait for 3-4 months to get the boxes.

I have feedback all these to their call center in Malaysia but the call center staff who just hang up my call with very rude matter. Also, His supervisor doesn't wanna handle this complaint and even don't disclose its name. It wasted over 1 hour for this call and was insisted to write an email for this complaint. He keeps hanging up my call without professional advice and showed such fearful manner towards to their customers. After few calls, I insisted to make an official complaint and was given a name and details to I email to their CS manager, from UK but NEVER replied from this woman!!!

Also, he mentioned that I can just simply not accept this quotation and accept other companies. This is also another hilarious action and speech made from this guy. Based on his short vision and irresponsible wordings , he totally doesn't know the impact to their customers. If the staff never mentioned a great deal. I have already send it out via another companies 2 months ago. You can see Seven Seas has such irresponsible and barbaric service and staff to their customers. He advised to complain and write on forum and service review all over world too. His words keeps challenge their customers with such bad manner.

I can say this company keep changing their prices due to market demand even it just happened within 12 hours. Be Cautious!!!

This is TOTALLY unacceptable and unreasonable attitude. Those customer service skill and manner are totally not able to support Hong Kong Market and even normal serving market. They totally ignored your concern.

This case has been dragged over one month and haven't solved the problem yet. This is unbelievable and such painful service that I have encountered so far for delivery company.

Luckily, I do not accept their service.

I STRONGLY NOT RECOMMEND SEVEN SEAS WORLDWIDE. BE CAUTIOUS! IT JUST RUINS YOUR ROUNTINE OF DELIVERY.

Initially good, then just downhill.

At first, I was very happy, quick response, scheduling of delivery of empty boxes and pickup was quick. Both was done by UPS, and I could only select a date, with ETA 9am - 6pm, so there were two days I could not go to work.

But then problems started, response to emails only after 48 hours, with no information.

Promised transit time was 14-17 days, still waiting. No answer to emails.

Call from their side, from Kuala Lumpur, long after that. Useless, but almost rude guy, hidden in all the BS "yes Ma'am, thanks Ma'am", basically hung up on me before I could ask about delivery.

Finally an answer to emails, call to customer service, delivery could be arranged. In total the transit time was factor two longer than promised.

Again no arrival time, just a date.

5 Boxes out of 7 were OK. Last one was severely damaged, multiple holes, parts from inside sticking out, shifted during transport, maybe pushed back. This box, the only one of this shipment, was labeled "fragile" and somebody took this as an invitation to use it as a punching bag? Contents, that were carefully wrapped and cushioned when I gave away the package, were so much damaged. Thick metal bent, so no minor scratches or superficial damage.

One further box was also damaged, and several items inside broken, but nothing major.

READ THE FINE PRINT, insurance covers nothing, just loss.

READ THE REVIEWS and see how they like to trash your stuff.

It might be cheap, but the service is outsourced, slow, and non-responsive in inquiries. Not worth the risk. Company does not respect its own values.

Still fighting over the repair of my stuff, and I will not stop.

Seven seas worldwide shipping….where do I even start? This negative review and manic ranting could be never-ending but I think its probably best to be short and snappy so nobody else makes the same mistake as me. Don’t do it. Don’t use this company. Not reliable. Not stress free. Yes hidden costs.

For context, let’s begin with my first shipment (by boat) from Shanghai to Glasgow, Scotland. This venture took 121 days for two suitcases. It took 12 days to move between Kent and Glasgow. But this wasn’t really a problem for me, it was my autumn/winter clothing (this happened in August/September) so I was patient, it would eventually arrive, I’ll give Seven Seas a call and just check up on it to be sure. The call centre staff are most probably the most unhelpful people I’ve ever encountered in the service industry. They had no additional information that I couldn’t see for myself on the website tracker, whether this is a management flaw (I suspect it most likely is) or the people just didn’t care (this could also be partly true) nobody was able to tell me anything further than “yes it does appear to be taking longer than usual” …why?...”call back again in a couple of days and we’ll see what the situation is” they were desperate to get me off the line, one can only imagine they are inundated with frustrated customers like myself. Calling back in a couple of days simply resulted in a different person telling me to call back in a couple of days and this cycle repeated itself for a good few weeks… Hey ho it eventually made it to the UK to my parents house and I used DHL to swiftly transport it onwards to Poland which they managed in 4 days. Well done DHL!

Now, my second shipment, this is the big one that nearly drove me to a nervous breakdown. My every-day and work clothes that went on an AIR shipment (this means they flew in an airplane although I now reckon they packed it on the back of a tortoise) took 74 days to transport from China to Poland. 74 days. 74.

Soon the cycle of calls began “oh dear longer than usual… don’t know why… give it a couple of days… call back”. This went on for weeks, 6 at least. Then, I get an email from Polish customs “why is this name on your shipment?”. By this point, my luggage had been at customs for a few weeks and seven seas had told me there was no problem and I just had to wait it out, it was out of their hands and all the fault of customs going slowly. I then received a call…and it hit the fan…the name on my shipment was not my name. So I tell customs that I don’t know that name or why it’s on my luggage and proceed to call Seven Seas where I immediately lose my patience (to put it politely). This was the reason for the delay, why had this not been picked up on, why had this happened in the first place. Why oh why. Well this outburst finally got the ball rolling. Something clicked with Seven Seas that I was not a happy customer. They finally pulled their finger out and lo and behold they were actually able to do something about the delay (why had this not been possible earlier when I was being polite and courteous? Who knows!)

Fast forward another 3 weeks, a further customs payment, yes there were 2 payments needed for some reason to TNT and FedEx (they were now involved and I don’t quite know why, no one seems to talk to each other and they certainly did not talk to me).

I am seriously out of pocket from the cost to begin with, additional customs costs, additional cost for masks being removed (apparently China won’t allow that in a midst of a pandemic) and then having to buy new clothes to keep me going until my luggage arrived.

I have no idea how they have a high rating on TrustPilot (more like UNtrust pilot, am I right?! I guess ‘bots’ are all the rage these days and get the ratings higher). I am so glad that this nightmare has ended, I have my stuff back and I will never use Seven Seas again and I urge everyone else to look elsewhere for their shipping needs.

For the quick, WORST COMPANY I have ever dealt with. Now the long version: First, I had paid in my deposit in 2017 for half the US version of it, which was half before pickup on the box shipment. Long and short is 2.5 years later when I was ready to actually ship, the amount had more than doubled. I was in CONSTANT email contact during that period of time, so they had ample time to tell me during that the price was doubling due to their Chicago warehouse closing. Ok, I will leave that one alone, there really is not much I can dispute there after finding this out but I should've known there was worse to come. Next, I arrange to have a family member to take a DAY off work since :

Your Collect Full has been scheduled for 09:00 to 18:00 on 20-Jan-2020.This is a guided time and subject to traffic conditions.

Seven Seas Worldwide Inc

Well, this day comes....and starts to go so I frantically begin calling to find out what the problem is. Seven Seas is unable to find out why it hasn't been picked up and claim they cannot get any information since their contact in their other office isn't there due to what time it is. This is sad enough, BUT I phoned UPS myself since I understand how to get information, and was able to speak directly with Seven Seas account manager at UPS who told me that there had been NO pickups scheduled for Illinois that day, and there were 3 total. So clearly Seven Seas did NOT call in the pickup. Then I told them it would have to be on Saturday which I was told by seven seas they were unable to do weekend pickups. I again told them that I worked for UPS (which I did in the past) and that they most certainly do have Saturday pickups. Then I was told I WOULD HAVE TO PAY FOR THE PICKUP PRICE DIFFERENCE. I refused this and finally that was dropped and they paid for it. Then for their mistake (they called it, I call it neglect) they gave me $40 off. Fine, at this point I can't say anything until I get my boxes anyway.

Well, now I have received my boxes, finally. One of the 3 boxes was utterly destroyed with pictures of the damage sent in to show that they were mishandled and damage to my goods was shown. Even though I also had basic insurance (paid for the amount of $230) on the shipment, I received from customer service the following (brief snippet).

"However in regard to the insurance claim that you wish to make, I have discussed the issue with our insurance desk whom have obtained your shipment information and they have advised me that Basic Insurance was selected to cover your shipment and regrettably the Basic Insurance policy does not offer any coverage for damage or breakage. Basic Insurance is a Total Loss policy and extends cover to the loss of the entire box during its transit and therefore its subsequent non-delivery to you."

So after trying to screw me over on every step of the process, the last and final piece to this is they refuse to even pay for the mere $230 worth of items that were damaged, which of course was worth quite a bit more than that. I am reasonable and would be happy with that slight amount, but this company could not even do that. If you ever think of shipping anything internationally, please for your own sanity, do NOT use this company.

(any and all email correspondence is available if you would like further proof) 

Before I get into the part where I rip into the company, their product is more expensive that shared container services, but the sealed move cube is supposed to offer greater protection and security.

That said the price for a small move cube to Australia from the UK was reasonable, around £800 all in.

The company provides tape, craft knife and markers for assistance in packing which is a nice touch, and even lends some cones for marking the spot on the road where the move cube will be put, again pretty good for a budget service.

At this point in the process the only gripe that I had was the response to email queries was delayed, generally answering between 1-2 days later, possibly because their administration is in another country, but for pricing enquiries this seems too long.

There were no problems with the pickup, and the transit time to Australia was three months - again this is about average.

The main reason that I left this terrible review is that after delivery to Australia, I stored the boxes in a storage facility for two months. Some of the boxes had been opened due to a customs inspection. As I went through the items, two suits and a vacuum hose were missing, and when I raised several enquiries regarding the missing items the only response was: "Thank you for your message but I regret that, as previously corresponded, we are unable to pursue a claim with the insurers for this distressing issue.

However I am certainly sorry that such a disappointing conclusion to your shipment has so very regrettably occurred."

Seven Seas Worldwide only honours its insurance claims if the theft is notified within one month of delivery - this is a clause in the contract that you definitely need to be made aware of, if you are putting the goods in storage like me. There was no attempt to explain the loss from my belongings. This is unacceptable.

Seven Seas spend more effort rebutting reviews on social media than trying to fix customer problems, after a year I have never received an explanation or investigation on how my items were taken.

APPALLING!

Customer Service have given me misleading information.

They have not returned calls asking for help.

I have waited in ALL DAY for boxes to be delivered despite being given a noon-3pm (approx) delivery time slot, then told it wasn`t true then told 9am-6pm.

As advised I rang at 3pm to say no delivery as yet.

I got a call back at 3:35 but they hung up within a second before I could answer the phone.

I could not dial an international number so rang the 400~ number again. I was told I would get a call-back. NO call-back.

Will I get my boxes today?

Will they be collected on time in a few days? I very much doubt it.

The disgusting Customer Service team needs a real-good shake-up as they think they are little tin gods dictating to me a customer.

WHY did all this happen?

Because I said I did not want to communicate by phone but by email - clearer, no ambiguities and misunderstandings - given there is a record of what said on both sides....

It put their collective nose out of joint so they decided to screw up everything as punishment to me.

APPALLING! DO NOT USE!