Air Berlin

I used to fly every year to Europe from USA , never had such a bad experience!!!! Cabin crew very unpleasant , airplane small , food very bad, oh my God I am impressed how are they bad! Never ever again!!!

The best for travelers is if they go brook as soon as possible.

Then they cant destroy pleasure of travelling any longer.

I flew business class on Air Berlin flight #7222 from Stuttgart, Germany to Abu Dhabi, UAE on February 4th. With this being my first time to Fly Air Berlin, I did not know what to expect. I was extremely pleased with the level of service and the friendly and the courtesy of the staff. The on time arrival, the food quality and of course the excellent service made my trip so memorable. I certainly look forward to travel with your airline again in the very near future.

The Airberlin lost my luggage on flight from Chicago to Berlin. They located it on the same day in Frankfurt, but it took them 5 days to get it to Berlin. I sent them receipts for the clothes I had to purchase to survive the 5 days. One year has passed and they haven't resolved my claim yet and for last 6 months stopped replying to my requests and questions in this regard. The only way to get the refund is to sue them or to inform The European Consumer Commission that they don't comply with the UE laws regarding refunding such claims. In a meantime avoid this airline at all cost. It seems the worse in Europe.

We flew Air Berlin from JFK to Florence by way of Dusseldorff. The plane was spotless, crew was great and there were 2 meals in flight. There is nothing negative that I can say.....a great and less expensive way to fly.

I flew Airberlin from ny to berlin and then to Krakow. from the start the plane from new york was delayed( it was posted sat and flight was sunday). the delay was 1,45hr and the layover time in berlin was 1,35hr. i questioned several members of airberlin what was going to happen in berlin if i don't make it on time. i didnt ger any answers. again in the plane I questioned several flight attendants of how is this going to work.still no answers t\from anyone. but anyways landed in berlin at 0830. on the plane i still got the connecting flight gate for krakow and i was under impression that i would make the connection, got to the gate at 0905 and the plane left. so i had to wait 8,5hrs in berlin. nobody offered or informed me about possible vouchers for hotel stay for that time. so i spent all that time in the airport. staff was very rude. when pasing through security check point, an older man that checked my ticket threw it back at me, wow nice service. so when i get to my final destination in krakow, i find out that my luggage was on the previous flight that i didnt make it. this is simply rediculous. i spend total of 30hrs on this trip. it was my first time flying with airberlin and definately the last.

How can an airline that flies direct non-stop from Berlin to Chicago lose your luggage? Air Berlin can! On Sept. 30, 2014, Flight 7420 Air Berlin from Berlin to O'hare lost my luggage about 50 additional people did likewise. I need my medication in the luggage URGENTLY.

I fly quite a lot and this was my second time on AB after a short flight to Crete in 1997. To make a long story short - the 2 biggest issues were:

- The narrow space between the seats, Ryanair has more space! That would be OK on a 2-3 hours flight, but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1,88m and did not know how to sit.

- Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of the day I do not care - I want the best service for my money and I have to say that I have never - and I have been to almost 80 countries - experienced such unprofessional, often rude stewards. Two examples: I ordered special meals and on 2 of the 4 flights there were problems with it and the AB staff screamed the information about my special meal throughout the cabin. #2: I went to the kitchen for a second beer. The lady gave me a lecture in a very rude undertone that the supplies have to suffice for the return flight from HKT to AUH as well. All this, and more, has never happened to me before. The result for me is: AB and AUH never ever again. AUH is a mess too - everything is totally unorganised and everything works like on a bazaar. I know DXB and DOH as well. DXB and EK are the best and I love to use them.

I've been trying countless times calling them and have not received any reponse. Booked a flight 4 months ago only to receive an email saying I now have a 6 hour stop over instead of what I signed up for which was 2 1/2. I've been on hold with Expedia for 3 1/2 hours try to change my flight and move it to another via air Berlin with a stop over of 2 hours like I booked for but they have no been response. I've heard horrible things about airberlin and still took a chance with them. Worst decision of my life. DO NOT FLY WITH AIRBERLIN even if there are no other flints! Worst customer service ever!!!!!!!

Truly the worst airline ever. We went from lax-Miami-dusseldorf-Venice. Started on American, which oddly looks so good right now and then transferred to air Berlin.

They lost 1 bag, that was tsa approved locked so I don't know if that is factoring into their "losing it". But worse even yet...is absolutely NO response from the airline in 4 days. They push you back to the local airport where I landed and had to report it missing...so this was Venice. What a joke. I call for an update, get a "still tracing bag" message, try to update information and it passes you to an operator, but the system just hangs up on you. I have sent 2 emails to the airline, and submitted 2 forms....no response to any of them.

Their customer service is horrible. And since we are heading on a cruise, we had to buy some clothes to get us through a 2 week trip. From reading previous reviews they don't compensate for losing your bag and the added expense associated with their mistakes. Such horrible business practice, I have no idea why American would even consider being a partner with them.

No US airlines should partner with them, because our expectations are to be treated fairly and air Berlin is the absolute worst!