TD Waterhouse Share Dealing www.tdwaterhouse.co.uk
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TD Waterhouse Share Dealing www.tdwaterhouse.co.uk
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User Reviews
Speed of transfer
Value For Money
Terrible Service
I live in 3 UK, France and Cyprus. I have been using TDW for many years without a problem then I was asked to complete a W8-BEN form for the US authorities in early 2013. Since then I have had numerous letters saying they can not accept the form for varying reasons. Finally 10 days ago having submitted the form for the 4th time my account has been blocked. I am unable to trade at a very sensitive time simply because of the inadequacy of their administration. Unbelievably poor service ethic made worse by an inability to communicate with a client by anything other than letter, which they know will be sent to an address where I am not living at present. ABSOLUTELY HOPELESS.
I had a similar experience when I mailed them my W8-BEN form. They had told me that if the did not get this form from me they would automatically sell any Verizon shares allocated to me from the Vodafone sale.., said they would contact me if my form was accepted. As they had not contacted me almost three weeks later, I phoned them. At first they denied that they had received my form. Several calls later they said that they had found my form but they could no accept it because it was not filled in correctly. THEY REFUSED TO TELL ME WHAT THE ERROR WAS! Told me to send another form recorded delivery! Several calls later
I asked them to return my original form. Hey presto! They said my original form was correct after all!
I still have not received an official acknowledgment of receipt.
I find the dealing service reasonable but if you have to phone in with a problem you will soon realise how shambolic their Office operations are..
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