Equifax Credit Report www.equifax.co.uk

1 star is too many - time wasters, false information. The amount of times I have spoken to this company about trying to add information or find my address. The system will only include up to 3 addresses in the system and struggles with flats in general. Its been 6 months and they still cannot locate my details on an electoral register even though I have two emails with evidence. It is really a shambles - no company behaving like this should have data within there system of a confidential nature let alone giving it out to outside parties.

Utterly useless. They have worngly processed and listed someone else’s county court judgement on my credit report, and have wrongly distorted up my credit reputation with lenders.

Despite many calls costing me over £200 and many tens of emails, all of my communications are being ignored. They simply cannot be bothered to amend there error. Being passed on from one person to another, from one department to another, from one county to another, no one taking any responsibility, and no one knows what the other is doing witching their company.

Need to close this trebile company which is causing huge amount of harm and stress.

Shame on you Equifax

After seeing the adverts to check your credit score through Clearscore, I opened an account with them where they take all their information from Equifax. The information Equifax give to Clearscore to issue a score is so outdated and incorrect. They are a dangerous company when it affects your personal finances. Trying to contact them is very difficult with E-mails taking weeks to be answered and then with generic answers. If you ring them with calls being transferred overseas, it is so difficult to actually understand the personnel as English is not their first language. They then try to pass the buck and say it is the responsibility of Clearscore who should be contacted. E-mails have been exchanged but the Equifax staff seem incapable of understanding simple statements. They have the audacity to make false statements regarding my bank account and then advise I should contact my bank to correct the situation when it is simply Equifax who have no clue as to what they are doing. Whilst contacting Equifax by E-mail, they then advise that they need to see a copy of my credit report to investigate my concerns. This is the very same credit report that Equifax produce. I really question the knowledge of the staffing of this outfit as they simply cannot understand common sense.This company requires investigating by the authorities,and details have been sent to the Financial Ombudsman. BEWARE.There are other similar companies to use instead

Awful customer service, was charged £14.95 for not cancelling the 30 day free trial by 1 DAY and they refused to refund or even consider reducing the charge, however they were more than happy to discuss a half price monthly charge reduction if I stayed with them!!!!! Absolute joke. However when I also forgot to cancel my Amazon prime free trial by a WEEK, I got a full refund. I think Equifax should consider taking some tips from other services

I used eqififax to obtain credit report for a mortgage application. I cancelled the subscription for myself and my husband in December and they have been taking payments until February! I have tried to dispute but am continually put on hold on their phone line. Their "customer service" agents are border line rude and completely unhelpful. Additionally they suspended my on line log in so I could not manage my account via the website either. What a great way to just continue helping themselves to money in my account!! Please please avoid using this company

If you are thinking of checking your credit rating just don't bother even considering this shoddy outfit. Use Noddle which is completely free and they will not fleece you from your hard earned cash like Equifax do.

I applied for £2 statutory online report which their website promises that you can see instantly, but after entering the personal details and other absurd questions on further checks on identity and payment details, it denied giving it instantly and received an message to contact them to activate the acocunt and for further documents like my passport and utioity bills. its just a rip off

They have my age wrong and refuse to ammend it despite receiving relevant documents

I signed up with them on 07/07/13 for a 30 day free trial. I cancelled it on 03/08/13 before the end of the trial period and received 2 email confirmations of cancellation. I thought that was the end of it. 1 year later! my credit card statement for August 2014 arrives and guess what......EQUIFAX have taken £2.99 on 04/08/14 and according to my Credit card company they have also taken same for Sept 2014.

When I contacted Equifax for a refund, they advised to get a refund I have to sign up AGAIN with a different email address! What.......So they can charge me again - I don't think so. Why have they got my credit card details on file a year after I cancelled.

EM

Wow please avoid these. You may aswell be having a conversation with yourself rather than equifax customer service team.