Interlink Express Courier Service www.interlinkexpress.com

Received a text saying they had tried to deliver but no one at home. I was of course. included was a nice photo of my security gates clearly taken from the driver's seat of the van. Apparently missed the big pedestrian access next to them. Failed to ring the intercom on the gate or ring me on the telephone. Obviously couldn't be arsed to get out of his nice warm van.

Contacted the number given. They could not get an answer from the depot or driver. Told not worry they would deliver the next day. Explicitly confirmed as it was a Saturday. Eventually got hold of the depot myself who spoke to the driver who would return at 16.30. No show of course. No answer from the depot. Spoke to the contact centre who said they do not deliver Saturdays so it will be Monday. So two days off work. Lied too and generally had the mick taken. I will never do business with a company which uses interlink ever again.

These criminals smashed my £1000 guitar that was sent to Spain. And after I made a claim they said the maximum they will pay is £7.50 per KGs. So in total they paid me £37 which I feel cheated.

This company hides critical international delivery costs during online bookings, and purposely they mislead customers; causing extortionate costs.

Just to add another hilarious Interlink balls-up - today I got the delivery window text and to be fair, the driver was on time.

He buzzed the intercom to gain access to the building. So, as with countless other deliveries before, I unlocked the tower block main door and waited by my front door for him. Almost immediately though, he buzzed the intercom AGAIN, to which I then unlocked the main door AGAIN.

Then about a minute later, I received a "driver unable to deliver due to nobody being in" message.

Errrm WTF!! He knew someone was in as I unlocked the door for him on 2 occasions!

Now have to take another day off work to await my parcel. Piss-poor service with drivers who haven't got a clue. Ridiculous.

I was supposed to receive a package on Wednesday between 12-1pm. The package did not arrive, when I clicked on 'track my parcel' I found out that the delivery had been cancelled (no idea why). When I tried to call them I was put on hold for 45 minutes (yes 45 minutes!!) and still couldn't get hold of a anybody to help me! So right now, I have no idea where my parcel is, when it is going to be re-delivered (if at all), or who to contact. Horrible service. Will never use interlink again!

We had 3 parcels due to us from a customer.

As most are aware they run a barcode scanning system. The stock was collected and not scanned. I then get an email for Interlink to say this had been delayed.

2 days later I receive 1 of the 3 parcels. This had a completely blank Interlink Parcel Label, clearly reprinted. The consignment no relation to the 3 parcel consignment number.

The contents were correct, so was clearly 1 of the 3.

After over a month of constant phone calls, contradicted information from DPD and very poor customer service I finally received the claims form.

The claim was rejected on the basis the driver had "left" the company. And they had no evidence 3 parcels were collected only 1.

No reasons as to why the parcels were missing or relabelled. They have not logically looked into the evidence, and I am now at a £650 loss.

My questions are:

Why would only 1 parcel be collected?

Why was only 1 parcel relabelled?

Why did the driver not confirm on collection 1 parcel was collected out of 3?

Why did the driver not scan 1 parcel in?

Why do we have several confirmations 3 were collected in email and on the phone the silver team How can you base a case on a system which is obviously flawed from the scannin system itself?

As a regular user I have advised all my customers and staff to avoid DPD until the matter is corrected.

Were due a delivery yesterday, we were going out so put delivery to be at the local shop. When we came back not there and on line told they were unable to find us. No response from all the ways I have tried contacting them and its down to be delivered by the same driver who was unable to find us or the only shop he had to drive past if he came to the village. DPD delivered to us before we went out so we are not that hard to find!

Two days running I left clear and detailed instructions to find my house, it is not difficult, but parking or coming round the back can be a little tricky. Drivers either do not understand English or else cannot be bothered to find the house.

I am never going to trust them to deliver anything to me again.

Been waiting for a parcel for a week now. Interlink claim they have tried to deliver but nobody's in. I literally have not set my foot outside the door and know for 100% sure that nobody's been here. So not only are they rubbish, they lie through their teeth as well. AVOID.

Horrific attitude. I bought an item on ebay and suppliers made a good effort and were able to get the item to London so it can be delivered to me a day earlier than quoted.

Using Interlink for delivery they sent me a message to inform me of day to expect delivery. I reply following the instructions sent to inform them of the new address as I am in different locations during the days - done the day before the intended delivery. I follow this up with a phone call the following day when sent a text with the original address mentioned and am told the complany who booked the job have to make the changes. This is attempted and even though the new address is only 3 miles away they are not accommodating and state due to the change it will have to be delivered the following day.

I will be in a different location the following day - as I had mentioned so inform them to continue as it is today. The parcel is still on the van and the allocated 1 hour slot is still hours away. I am then told this is not possible, it will be delivered tomorrow.

I questioned this as it shows a complete lack of customer service and am told I have no understanding of the industry. In actual fact I worked for years managing a London Van Run service from the same area as this depot - hence why I know this is a resonable request I am making and the service they are providing is very poor.

ALl should avoid this company.

I opted to have the package delivered in a pickup point they suggested. This was confirmed via email. For whatever reason, they did not make a delivery there.

Another email was sent to say it will be on my address at a specific time. I waited, Nothing. Called their office, they gave me lame excuses and said it will be delivered another time.

This company does not value your time, and how important to you the package on the very day that you need it. This company does not care or even realise the negative effect on their customer and on their business.